Wells Fargo Bank

The manager, some super flamboyant Hispanic guy was asking for a fat lip and a black eye. One of his subordinates was plainly laughing at me and staring as if I couldn’t see her. So I got impatient, stood up for myself and asked her simply «is everything ok?» To break the silence, and this douche bag manager is already on defense, which tells me they knew they had it coming, and actually steps to me as if he wasn’t an employee. I really wanted to knock his ass out but the coward left before I could tell him to meet me outside. I will gladly meet you anytime buddy. And this time you can’t run away.

Usually I don’t write reviews for non food places but this experience I had at Wells Fargo changed that. I was greeted by a very pleasant cashier named Elizabeth I think? Answered all my questions with a pleasant smile and redirected me to a personal banker named Randall. He was extremely friendly and very helpful and he is also speaks Spanish if needed. I was able to open a saving account stress free. I was also introduced to the service manager named Teresa who was very pleasant as well. This was easily my best banking experience. This is my new bank for sure.

So I just came here to pay my auto loan. I’m usually pretty nervous when I’m at banks but the personal banker named Randall did a tremendous job at making me feel comfortable. I ended up opening up personal accounts as well and am satisfied with this stress free experience. I was also introduced to the service manager named Theresa who gave me a ram piggy bank which was cool! Thanks Wells Fargo!!!

BEWARE THIS BANK HANDS OUT FAKE BILLS!!!
A few days ago, we went to the Wells Fargo branch at 1300 W San Carlos St. in San Jose to withdrawal money and pay our rent. When we went to deposit the rent money into another bank account, the ATM machine took all the bills except 3 $ 100 dollar bills. After multiple attempts to re-​feed these 3 specific bills into the machine, it continued to decline them. We further inspected the bills to discover they were fake. Since it had been after the banks operating hours, we immediately called the Wells Fargo customer service line to file a report. The «supervisor», Rodney, advised us to take the bills to the branch we received them from along with a copy of our transaction receipt and everything should be fine. When we asked him to please make a note on our account that we had notified Wells Fargo immediately, he «assured» us he would get to it. When we asked him for his last name, he claimed they were not allowed to give out last names. We then asked him for an employee ID number to reference back that we received this advice from a supervisor, he declined (which makes these employees seem more shady if they can’t even give their customers some reassurance they can reference back to them for their advice).
The next day, we went into the bank only for the branch manager, Adam Parker, to tell us right off the bat these bills were fake. If he could tell within 5 seconds of looking at them, then how could the teller who handed us these bills not be able to tell? Aren’t they trained to know the difference? And how did these fake bills get into a bank in the first place?! Don’t legit banks have a security process all the money goes through before it’s disbursed to customers? Even after providing our transaction receipt and DEMANDING to see the security tapes to prove that these 3 bills had been handed to us from his branch, Adam stated that the bank doesn’t have cameras in view of the money, only the customers faces. WHAT GOOD IS A BANKS SECURITY CAMERA IF THEY 1) CANT SEE WHAT MONEY IS BEING HANDED OVER OR
2) CANT SEE WHAT MONEY IS COMING IN AND OUT OF ITS DRAWERS BY ITS EMPLOYEES 3) CANT SEE WHAT MONEY IS COLLECTED BY THE RANDOM PEOPLE OFF THE STREET AND 4) CANT SEE WHAT MONEY IS BEING DISTRIBUTED BACK OUT AGAIN?!?
After addressing all these questions, Adan then made us feel as though WE were the scammers! He offered to take the bills with him so he can report it, or we can take the bills and be on our way.
Wells Fargo declined to refund us the $ 300 they scammed us. We’re hard working college students who have trust in our banks to insure our money is protected and SECURED. Not swapped out for fake bills and to find out we are the victims because we didn’t «check the bills before we left». WE SHOULDN’T FEEL THE NEED TO CHECK THE MONEY WE COLLECT FROM OUR BANKS BECAUSE IT SHOULD BE THEIR JOB TO MAKE SURE FAKE MONEY DOESNT GET INTO THE BANK IN THE FIRST PLACE!
This is only my FIRST attempt of letting my voice be heard about this incident. We WILL make sure everyone is aware of this dishonest and fraudulent act done by Wells Fargo until correction is made.

My family has always used Barclay/​Wells Fargo bank since the 60’s. I am sadend to say the proffesional standards and customer service has not been very good recently. I am less than impressed with the female bank tellers dress code standards. Many of them dress as they are going out to the night club and not to work a bank tellers job (In 5 inch, sparkly, inappropriate cheep night girl heals, short skirts and dresses.) I am less than impressed with the professional image of this branch. It as if they are going to a «fiesta». The look portrayed is as they have a lot more that «banking“going on. Wells Fargo Midtown San Jose needs to clean this branch up!

The teller wendy lynn has given me the worst experience i could ever get at a bank!!! I went to cash my check n my passport was expired by the time. I showed her different id to show my identity n i also showed her my atm card that has my picture. Instead of tell me i cant cash out your check she filled a block in my own account saying i was trying to do something bad? With my own account!!! Please its my own money i verify everything u could possibly ask and to top it off!!! She is latin and she was very rude and descriminative towards her own race!!! She get minus 5 stars for being a horrible person!!! I would never go back there n recommend anyone there!!! wendy lynn shouldnt be part of an institution that help us customers with our money and dont give us a hard time and make us feel not appreciated it when u visit the store!!!

Below 1 star. Jr. manager who can’t think on her feet. Too lazy to look up an account if you don’t have your card. If you need any real customer service, take your money elsewhere. WFB junior managers are a dime a dozen, that’s why service is pathetic. My experience with Citibank is exemplary by comparison.

It’s a bank inside a Safeway. It’s a giant bank at that (and i mean it’s a powerful bank) hence, the ability to afford to be inside a supermarket. Yes they have crazy fees but to me I am rating them on customer service and availability. If i wanted no fees and such I’d join a credit union. But it’s all about availability. And there are Wells Fargo’s everywhere. (1 star for being everywhere)
Customer service has been okay. It’s not like tellers really love their job and give you the greatest customer service. It’s a simple hi and bye job. (1 star)
Their ATM is convenient to my residence. (1 star)
Look, 3 stars!

whack, i’m going with a bank that has america in the name