Xo Communications San Jose

Since this review is exactly to the minute detail exactly what I experienced, I will re-​post it with a few changes to reflect my experience:
My work place decided to switch from XO Communications to Astound because XO charges so much more than any other company. ANY other company. I have no idea why my business was working with this company. Unfortunately they were already involved before I arrived here.
We informed XO 1 month before our contract expired that we did not want to renew our contract and to discontinue all services. We were surprised to see a bill arrive a month later… apparently, to XO, saying you want to discontinue all services is not the same as saying the magic word «disconnect.» I called customer service and said this was unacceptable. She said that she would prorate our next bill to reflect the end of our fulfilled contract.
The next month… we get another bill… I called again… she said to ignore it and that we would get a prorated bill the following month. THEN I got a call from one of XO’s accountants telling me to «pay up.» I had the service number that stated the request for the prorated bill. They said sorry for the mix up and left it at that.
Today I received a bill for well over $ 15,000. Granted XO is expensive but come on! That’s a high number. I called in and apparently XO had «auto renewed» our contract. Even though we stated we did not want to renew. Then someone from customer service cancelled it because of one of my many calls to fix this mess… and we got an early termination fee of the contract we never wanted.
This company is out to get money out of you. I don’t trust them. They are weasels. Stick with Comcast or AT&T. I know they have their own flaws… but honestly this was such an unnecessary headache. Please save yourself!!!

I have been a client for years and they have been over charging me 2k per month for a T1 internet line. So in order for me to not be down i asked to upgrade to a 10meg line and they are working out a price that is much lower.
Ok so i should be happy now but I can’t get the speed to my office because they want to reissue new IP addresses whch will be a much bigger project with our Viop phone solutions and remote locations/​connections.
XO communication STINKS! Do not use them at all for any reason. Management never wants to talk to an angrey/​upset client instead they make their staff call you.
CRAPPY CRAPPY CRAPPY SERVICES!

Congratulations XO, for making me break out the tired Unilocal cliché and wish that I could give you 0 stars!
How do I hate thee, let me count the ways:
1) We canceled one of our DSL lines with you 3 months ago. It is still active.
2) Our internet mysteriously disappeared 3 work days ago
3) We called you, you gave us a trouble ticket number and did nothing
4) We called you again, you did nothing
5) Called you again, waited on hold for THREE HOURS, until the phone hung up on me
6) Called you again, entered the ticket number, and a robot told me our ticket number has been closed! The problem is fixed ! Hooray, except, wait, WE STILL DON’T HAVE INTERNET.
7) Called you again, currently on hold. But don’t trouble yourselves. We will probably have a new provider by the time you pick up.

They’re one of my web hosting providers, have been for almost 7 years, but feel that I should probably sever ties with them soon. The only service I continue to use them for now is a non-​dedicated web/​domain hosting account. When I signed up in 1999 for this service, the service provided and rate charged were both very competitive. Now, they simply aren’t.
Still, I’ve stuck with them mainly because their uptime reliability has been nothing short of terrific. However, their customer care level was beyond dismal in the isolated incidents during which I had to seek assistance related to downtime, IP blocking or other service interruption issues.
Worse yet, I recently discovered that I’m continuing to pay my original rate, which is $ 9 per month more expensive than the same plan as they advertise today, and I’m still allotted a measly 5% of the storage space given to new subscribers of the same plan I’m on now. Now THAT all just pisses me off.
If you’re a big corporate account with dedicated resources and an assigned rep, this company may very well be a good provider. But they really just suck for small business solutions.