Zack’s Airport Shuttle and Limo

Our driver Abraham made our travel with two little ones easy! He helped install our carseats and made sure we didn’t forget anything before leaving. When we were returning, our flight was delayed and Abraham still came to pick us up four hours after the scheduled time… at midnight… with the same two kids and carseats.
We will absolutely use Zack’s again for all our airport transportation needs

My sister flaked on driving me to the airport at 11PM the day before my 9AM flight. Most shuttle services from MV to OAK were $ 90-​$ 120 which is a lot more than I would like to pay. Luckily, we were able to sport a good deal with Zack’s.
Our driver was punctual, but since we were shuttle noobs, we didn’t know that he would be waiting outside. They did call us 15 minutes before arrival. He waited 10 minutes or so before contacting us again (just to give us a benefit of a doubt.)
The car was in excellent shape — not a dingy child kidnapper van, but a clean, quality sedan. Tony (the driver) was friendly and conversational. He got into a very lively conversation with my fiancé about soccer and famous Bosnian celebrities (totally random, I know.)
Got a good deal out of this, plus great service. Would highly recommend and will definitely come back in the future.

We missed our flight from Denver to Oakland, which was the last flight of the night. In order to still make it home that night, our only option was to fly to San Jose and then figure out transport to our car parked at OAK. We quickly did a general web search on our phone and found a list of shuttle services. We called Zack’s. They answered on the first ring and gave us a price of $ 79. Once we knew we were getting on the flight, we called them back and confirmed pick-​up. The driver met us at baggage claim, helped us haul our luggage, put us in a limo and had us to our car at the Oakland airport an hour and five minutes after landing. He was even very insistent with the car lot that he be allowed to drive us in and drop us at the car. It helped turn a potentially unpleasant experience into a good one.

It’s basically this: They took our last-​min late-​nite call. Was there as promised at the airport, waiting at the baggage claim. Attentive to our needs, helping with suitcases. Car was clean and newish. Very friendly driver, clearly concerned with our comfort. Drove very efficiently/​zippy/​safely to our destination. There was not a thing that I could complain about. Five stars.

Worst shuttle service ever!
The entire purpose of an airport shuttle service is to get you to the airport on time. Zack’s couldn’t even accomplish this.
The first time I used Zack’s, they got lost and were late picking me up. However, they were communicative in letting me know where they were and how close they were. I still caught my flight and decided to give them a second chance.
The second time, I made a reservation the night before and wanted to give them directions because they had gotten lost before. They argued that they never get lost and reluctantly took my directions. The next day when they were 10 minutes late, I called to ask how far they were. They asked which city I was in even though I told them where to pick me up the night before. They said they were still 15 minutes away and told me they always needed a 15 minute window for pickups. Since they were already 10 minutes late, they with the additional 15 minutes they would be 25 minutes late and I would miss my flight!
I will never use this service again as it is unreliable.