PetSmart

I typically don’t give bad reviews but after today’s experience, I felt inclined. Took my dog in to get his nails grinded. Walked in to an empty grooming department. Place was filthy, dog hair everywhere as if no one had bother to sweep any station. Waited 5 minutes for someone to come out of the back and acknowledge me. I could see them standing in the back and heard multiple times that they had a client waiting (me) yet still waited 5 mins. Finally was asked if I had an appointment, no but needed his nails grinded. Told her that more than likely he will express his anal glands. She did a quick job (which was nice) but nails don’t look all that great, still sharp and not very short. She told me that he did express his glands and no kidding, my dog smelled terrible. Typically Petsmart employees will clean up the dog after that but she didn’t feel the need… I cleaned him up in the car, poor thing. I gave 2 stars because the rest of the place was fine, nice enough employees. Super disappointed in the treatment my dog and I received. Might give them another shot, maybe a different employee…

I just finished puppy classes with Ryan. He was AMAZING. So patient and knowledgable! He is a dog whisperer! I can’t wait to start the intermediate class with him!

Hats off to the grooming team for taking such good care of my little terrorist! He is a Jack Russell Chihuahua mix and is learning to trust and behave since his rescue. He loves Amanda… No growls… And comes out giving her kisses! Thank you for all of your patience and kindness… And his cut is perfect!
Xoxo Sparky

To be honest, I’m not sure I want to give any stars. I haven’t had the best experience with any of their services. The grooming is my last straw. My dogs name has been in the system wrong since day 1, I have asked them to change it FOUR times. She probably won’t respond to you if you don’t call her by her name– that all started in the bandied portion. Now, I am currently waiting for my puppy who had a grooming appt at 2, was told I would be called between 5:30 and 6 because they closed at 6. I did not receive a call so I drove down to see if I had missed something. It’s 6 pm and they have yet to even take her back! I wonder if they at least changed her name in the system? What is the point of a freaking appointment!

I’m really disappointed with the service we received at this location. The drop off was so chaotic, nobody seemed to know what they were doing, the lady who checked me in seemed to be out of it. I seriously considered not dropping off my dog. When we picked up my dog the girls who were working were extremely rude they just handed me a paper turned around and didn’t say anything to me. Okay I guess I take this paper to the cashier to pay?
Don’t be rude to people who are paying $ 57 to get there dog groomed at your establishment. If you don’t like your job get a new one people!

SERVICE here BLOWS!!! DO NOT EVEN WASTE YOUR TIME TRYING TO CALL! I called and sat on hold for an extended period of time, just to receive an answer that my dog couldn’t get a cleaning! If you knew that from the start why didn’t you just let me know??? Anyways it’s awful — plus over priced treats, I could spend my money there for over priced items but if your rude and snotty I refuse! Customer service is just foul.

We had a great experience at grooming salon with Elaine Smith. My dog is a year old and she always had a bad experiences at other grooming places. She even was scared to walk in at petsmart because she always seen Dr and got neuter and her vaccine shots there so just pain for her. My Maltese hair was so long and tangle, Elaine groomed her absolutely beautiful.
Elaine is very professional and pet lover! She is just such a sweetheart I’m so happy that I met her, my dog loves her. I drove 1 hour to drop my dog and 1 hour to pick her up, definitely worth it! I will always gonna go to Elaine and recommend her to everyone.

Every time we come here for grooming we have some kind of issue. They are constantly losing our information and every visit seems like our first. They are unorganized and unprofessional.
Today we took our baby girl to get groomed at 11:30am. FIVE HOURS LATER, after NOT receiving a call that they were done with the appointment that should have taken 3 hours at max, we call them to find that they were done an hour before our call. First off– how could you not call us when you’re done? Second– why would you take an hour longer than you said and not let us know?
We’ve had issues before with them not calling because they had the phone number wrong. This time we verified the number at the drop off.
This place is so messed up and disorganized. We’re done with petsmart grooming.

My friends in grooming and the Pets Hotel KNOW how much I think of them. They take such GOOD care of my fur kids. Cowboy Cody has been grooming them for years. If there is ever a problem I know that it will be corrected fast. If you are going on a trip or just want a day to treat your dogs to a «day with other dogs,» PetHotel and/​or Doggy Day Care and Doggy Day Camp are WONDERFUL for them. They get tired in a good way. I am a huge fan of PetSmart. Chris, the PatsHotel Manager has been a friend to me and doggies Oreo and Linus. All really wonderful, caring people who take pride in what they do – and they love animals — really!

I mostly shop here for my dog, but I sometimes walk around the fish and little critters area just to look at the animals. The store seems to be organized and clean, which is always a good sign. It seems to me that there is always something on sale here whenever I stop by, at least for dogs. I was able to get a 6 month supply of flea and tick treatment on clearance and I couldn’t stop myself from coming home with a few dog toys and clothes on clearance as well. I don’t know why the flea and tick treatment were on clearance, I looked it up and it was supposed to be a good brand. It works really well for my dog and we’ve had no problems with it.
Unfortunately, Petsmart doesn’t carry many of the healthier and higher rated food brands for dogs, which is still fine since I could get a giant bag from Amazon anyway. They do carry a bigger selection of food than the grocery store and has all kinds of remedies for most pet conditions. I even bought my fish an over-​the-​counter antibiotic treatment from here once.
Customer service is excellent, at least for the cashiers and for the dog trainer. Some of the attendants at the fish area seem to be overwhelmed somehow. It’s weird because it’s not like it’s a busy area of the store at all. And fish aren’t at all overwhelming. They literally stay in a tank while you get yourself together.
Anyway, I want to mention that Ryan F, the trainer at this Petsmart location is amazing. My new puppy came in here with me a few months ago. She is super wild because she is just way too enthusiastic and has crazy energy. But Ryan saw us, and probably sensed my frustration of not being able to control my dog. Within minutes, he was able to calm her down and behave. He taught me a few things within that small time frame and really made me want to sign up for training with him. I gotta admit, we haven’t signed up yet. But Ryan really connected with my wild dog and proved to be a natural at it. He was professional, calm, and very knowledgable. I’ll update this review after we do a few training sessions. If my dog doesn’t get kicked out for unruly behavior, that is!

I usually love this place, but after this last experience I am boycotting :(I got my autistic son a bearded dragon… when we got it the gentleman helping us tried his best but ended up (we found out later) giving us ALL the wrong info on lighting, food etc. cut to the chase, the bearded dragon failed to thrive after 17 days and passed away… after day 10 we even made a trip to the store to discuss what we could do (smaller crickets?) hand picked. failed also. went back to store on day 18 they would not credit us the $$ (14 day policy) my son was devastated! we even went back to discuss food, lighting etc before this all happened, my son did EVERYTHING right. the dragon was either #1 sick or we were misinformed. either way only 4 days past return «policy» they let us eat the $ 60 for the dragon. this is SO wrong. maybe I should return all the $ 400 worth of things we got to go with the dragon? yup, that is what we will do

I occasionally come here for pet supplies and get my dog groomed here. When I want to make an appointment, I usually have to wait several days to get one. If there is is such a high demand, they should perhaps expand the grooming space and extend their hours as I have seen other PetSmarts have done.
I pay extra for the furminator treatment, and it makes a huge difference on how well my dog is brushed out. Otherwise, I have been disappointed with the grooming results. They are always friendly and nice to me and my dog.
As far as supplies, they do have a nice selection, but on occasion they are out of something I need.

Not so great experience here. I called this place to get a quote on how much it would cost for them to bathe my puppy. They told me 10.99 which is a great price for nails, ears, anal glands, and a bath. I also decided to ask about teeth which the woman on the phone informed me that it was 6 dollars extra. Not too bad. So I scheduled an appointment for that day for one of the two open spots left. When we arrived it appeared that no one was in the groomers and when someone did see us we weren’t even greeted. Finally a girl came up front and asked if we had an appointment and what time. She searched the system everywhere and couldn’t find our name. I was so irritated, what’s the point of making an appointment if it doesn’t even go through. After telling them I called earlier that day they found us written down on a notepad, but they misspelled our last name. OK, simple mistake that’s fine. So I handed her the leash and was told it would be 2 – 3 hours to wash my 4 month old pup. That’s fine, I drove my butt back home and received a call 3.5 hours later. When I came to pick him up I was greeted and handed the receipt to checkout. so I went to pay for him, came back and was immediately given his leash. I asked how he was they said good and then I asked who the person was that groomed him and gave her a tip. I couldn’t believe how soft he was and he smelt like cookies. Simply amazing! :) Once we got home he began playing and running around, scratching everyone including a girl about to be married in a week. I decided to call the groomers to see if they could fix his nails. they said they can but it’s twelve dollars extra and suggested going to a tennis court to wear down the tips. The tennis court is a great idea, but what’s the point of even taking him to the groomers if you’d do a better job at home. A week later I got tired of looking at the spots in his ears and cleaned them myself. Lots of brown and black guck in them. Poor baby! His breed is notorious for getting ear mites. I also decided to clean his teeth everyday. Doubt they could even do that right. Honestly, don’t waste your time and money here. My parents take their dog to a petsmart in another state, and always receive a report on how the grooming went; information on who the groomer is, products used, any problems or concerns, and how the dog did. Obviously, this one does not do that. I will take him to a local groomer next time.

First off, I’m a huge Petsmart fan. I can honestly say that this morning was a terrible experience in customer service. I had a grooming appt. for 7am. I was on time and had to wait 20 minutes to get checked in. The groomer wasn’t even there. Punctuality anyone? My dogs have been to several other Petsmart locations and the groomer had to fill out some info and directly stated «if some people did their job, I wouldn’t have to ask these questions». I hate it when other people get blamed. Mistakes happen… so what? Don’t be rude to a stranger, take it up with the employee. Of the three women I saw working, they all seemed to drop profanity like it was going out of style. Not cool.
The location is convenient for dog purchases… but for grooming, I’m going local to a mobile groomer next time. It wasn’t worth the $$$

We used to live right on the border of SJC and Dana Point; and we love this place. I greatly miss Stephanie, but man is Ryan a fantastic trainer. And all the staff are so friendly and always remember my dogs. And they are genuinely interested in what we have to say. This is my favorite big brand name store ever… we actually now drive by 2 petsmarts to get to this one, since moving to Laguna Niguel earlier this year.

I was in the area on this PetSmart and decided to stop in and check on a few toys for my furry children at home.
This PetSmart is conveniently located within driving distance of several others stores & restaurants including a Costco. This PetSmart has a large parking lot and even during ‘peak’ hours finding parking here should never be an issue.
I arrived at this location shortly before noon and found this PetSmart to be empty. I found this location to clean and it even smelled clean. This is quite a task is when this location allows pets to walk around.
I found all of aisles to be clearly marked and found a large selection of both cat & dog toys. It seemed like everything for sale in this location has a discounted ‘club’ price to all of their products. The discounts for ‘club’ members were pretty significant.
I walked around the store and was stopped and asked by employees if I needed any assistance. When I described exactly what I was looking for toy wise the staff working during my visit knew exactly where to direct me.
I was in and out of this location within minutes. I only wish this location was a closer to home. If and when I am back in the area I would without question come back here.

My brother had an appointment brought his dog to be shaved they didn’t do it over the course of 6 hours no call nothing telling him it wouldn’t be done. He goes back the next day they comped him for it interesting customer service they have. At least Tasha will be cool now!

Training Review: Ryan Furlet is Jah’s version of the dog whisperer. Dude is the best, plain and simple.

Training Review!
Ryan Furlet is an absolute angel when it comes to dog training. He is so calm and gentle and can really understand dogs. He trained my husky, Kobe, but more so trained me to understand Kobe’s behaviors so i’m not left wondering why he acts a certain way. Kobe LOVED him and I am so grateful for everything he did.

‘After taking HAPA, my bully-​pit for his usual walk @ Dana Pt. Harbor, we came by Petsmart to get pick up some Blue Buffalo Wilderness Treats… (Unfortunately, they don’t carry the «Taste of The Wild» brand.) ‘And picked HAPA up a new chew toy to boot!
Store Front —
‘Saw something new! — ‘Made of plastic bottles, with a non-​toxic vinyl/​rubber casing. ‘Looked something like a ball in a bag, picture «Fred Flintstone’s bowling ball bag,» Yeh, something like that. (JW Pet Megalast Canvas Kettle Ball Dog Toy)
MGA CNVS LG ($ 12) —
‘Took the toy home, and in under 45 min., HAPA had destroyed it…
Damn dog. Ha!
‘Not so durable… Megalast… ‘Not as advertised. 8) Returned the next day with receipt in hand — No questions, no problems, easy & painless… ‘Awesome.
After browsing the toy section for a while, I decided on a blue, giant rubber jumping jack looking thing… ‘Hope this fairs better than the «plastic bottle» chew toy… (Petstages Orka Jack Chew Toy)
ORKA «JACK» ($ 17) —
20 min. later…
Photo —
‘Looks like it’s another trip back to Petsmart… 8/​
Round 3: The KONG Extreme ($ 26) — Notice the $ of the toy keeps increasing… Ha!
Photo —
The KONG Extreme seems to be surviving after three months!
«Winnah winnah! ‘Chicken dinnah!!» 8)
So, if you have an aggressive power chewer, KONG Extreme just may be the toy for your canine friend! (The toys are colored coded: red = tough; black = toughest)
A Big Mahalo, Petsmart for standing behind your commitment to excellent customer service! ‘And HAPA Boy thanks you too!
«WOOF YOU!» —
— Aloha!
(Pet)Food: 3+ (Large variety — but no «Taste of The Wild»)
Ambiance: 3
Service: 5
Value: 4