Renaissance Home Furnishings

My husband and I are newlyweds and had made two purchases (a nightstand and a console table) here back in November 2013. The console table was in stock and would be delivered to the store in mid-​late December. Since the nightstand was out of stock, the sales rep told us that we would be getting it around March 2014. We reluctantly agreed to make the purchases and placed an order. Mid-​December rolls around and we do not hear from the store. I called and inquired about the status of our console table. The sales rep told me that he would need to call the company in the east coast and since they are three hours ahead, he will call me back the next day with the status. I had not heard from him for one week! I called back again and asked about our console table. He said he would need to call me back the next day… Again… And I did not get a call from him for another week … Again… When he did finally call me back, he said they had shipped the console table and will be ready to pick up in the next two days. Couple days roll by and I get a call from him saying that he did receive the console table but is a defect. WHAT?! He said that we can take this home and use this in the meantime and bring it back when he gets a new one in a few weeks. WHAT?! I told my husband this, and he said, «What kind of idiot would do that?» I totally agreed. The sales rep said that he will get back to me in a few days regarding the console table. By this time, I was tired of all the empty promises of «I’ll call you back tomorrow» that I didn’t even expect a call. Sure enough, I have not heard back from him since. My husband made a $ 200 deposit for both pieces of furniture. Now I am questioning if we should just give up on these and look elsewhere. We are very irritated and frustrated. Also, their website needs work. It looks very confusing and totally outdated. And the address listed above is their old address. I was really looking forward to establishing a relationship with this business since I decorate a lot.

This store has an excellent selection of furniture, lamps, and artwork! I love working with them and so do my clients! They’re now located at: 23 301 Avenida De La Carlotta now though, in Furniture Row in Laguna Hills. Dennis and Mike are incredible to work with and they always make sure their clients are taken care of and happy with their purchases.

Wow, wow and wow! The BEST customer service we have ever experienced! Dennis and his staff are amazing. Helpful, knowledgeable, friendly and professional. We have gone back to Renaissance Furniture for our third home. Two thumbs up! You guys are the best!

Outstanding Customer Service. The owner and his staff go above and beyond to make sure the furniture will fit your needs. Their drivers are SOOOOOOOOOOOOOOOO helpful. I’ll never shop anywhere else!
Thanks Renaissance!

I have worked with Mike and Dennis for a few years and i have been estatic with Rennissance. I am able to get almost any furniture manufacturer and instead of the usual 8 — 12 week timeframe, i usually have it within a few weeks. I first discovered them when I was pricing an expensive table set at another big brand furniture store known for high end manufacturers. I got the same table set, delivered in 3 weeks at just over ½ the cost. I order all my furniture from them and have never had any issue or problem.
If you are looking for something, just call Mike or Dennis and you will be glad you did.

DO NOT BUY FROM THIS STORE!!! THEY ARE CROOKS! after openly admitting to me that they overcharged my credit card by more than double what they were supposed to, the owner DENNIS COMPLETELY REFUSED TO REFUND THE MONEY. I am now proceeding with a small claims action against him and Renaissance Home Furnishings
DO YOURSELF A FAVOR AND DO NOT RISK DOING BUSINESS WITH THIS COMPANY!

I often hear people complain about buying furniture. It takes too long, or does not come in at all. And when it does, it is not what they ordered. My parents never have that problem. They always shop at Renaissance Home Furnishings. They bought my bedroom furniture there back in the ‘90s. Can’t believe how old I am getting!
I just received my first custom ordered couch from them. It came in two weeks and is perfect. My parents still shop there, and now I can’t wait until my kids are old enough to buy bedroom furniture there! Pretty soon we will have three generations furnished by Renaissance Home Furnishings.

Wow! What a find this place is. I came in on a total whim after my dream bedroom set had been discontinued, thinking I would find a small selection and high prices. When I told the owner I was looking for a certain style, I mentioned the brand and model of the set that had been discontinued and asked if he could find me anything like it. And that he did! In fact, he found IT! Despite my very skeptical attitude, he placed the order (which 3 other furniture stores had as well, only to be disappointed later). They had my bed supports (which were no longer available) made locally and in 9 days, I was sleeping in my new bed. All along, Dennis checked in and let me know the progress. The bed was in the store when promised, and delivered promptly to my door when promised. Wow. First time I’ve ever had that happen at a furniture store!
Dennis was very transparent with his pricing, and my bed ended up priced less than at the distributor. Bottom line, everyone I dealt with at Renaissance was top-​notch. I will continue to be a very loyal customer of this local business. Highly recommended!