Tuttle-Click’s Capistrano Ford

I had an absolutely fantastic experience here and bought my brand new C-​Max hybrid with Ash’s help. Ash was very knowledgeable, and not pushy at all, I really recommend that you use him. Hands down the easiest and fastest car buying experience I’ve ever had.

I was really hyped to go buy a new vehicle this evening and when I arrived no one was available. Then I ran into a salesman who said they are all busy. I totally understand especially having worked at a dealership before… but you still should go out of your way to at least acknowledge the customer and not just send them off to come another day. It’s those kinda moments that just makes you take your business elsewhere. I’ve bought 5 vehicles from this dealership over the years. Guess our relationship is over :(

We bought a 2016 Ford Mustang GT for my wife over the weekend and let me say that the staff at Capo Ford is fantastic! Louis, Brian, Michelle, and the entire team were very informative and did their best to make sure we got the car we wanted at a great value. The interest rate was better than my local credit union!
This is our 2^nd car from Capo Ford. When my lease is up on my Fusion, there is no doubt that I will be back for my next Ford! If you are in the market for a new or used car/​truck, you cannot afford not to go see Louis’ team!

Epitome of a non-​transparent, shifty sales process. After deciding on a car I was handed a marker-​scrawled piece of paper with numbers that didn’t add up. I asked repeatedly for a breakdown of all costs and fees. This sales team (Angel and Lois) would’t clarify their numbers, yet pushed me to come back to the dealership a 3^rd time if I wanted more details. They told me my trade-​in was worth $ 1800 — $ 2000. (Rancho Santa Margarita Ford gave me $ 3,200.) I was ready to lease a car until they breached my trust. I did my research and knew what the numbers should be. Yet they persisted in trying all the funny business that give car dealers a bad rap.
All else being the same, Tuttle Click proposed to charge me $ 333/​month lease for the exact same car I leased from RSM Ford $ 248/​mo! Go to RSM Ford and ask for the Costco program if you’re a member. Great discounts and professional, honest service at RSM Ford. After the shady run-​around I got at Tuttle Click Ford I would steer clear of this dealership.

I Just got a 2016 ford fusion SE from here and I am very pleased with the costumer service. The sales rep was Carlo Pocino he’s a very funny guy with a great work ethic. I did my homework online so I knew what wanted so when I arrived he greeted me and I told him what I was looking for and he did not try any funny business with me he was straight forward and didn’t lie to get a sale. He was very knoledgeable of the inventory so any question I had he knew the answer. And when I purchased the car he sat down in the car with me and synced my phone to the car and showed me in depth the features and how to use them. When you go here ask for Carlo Pocino he will help you with your questions and will make the whole experience alot easier.

Our HVAC service business has been dealing with Capo Ford (Now Tuttle-​Click) for many years now. From purchasing multiple fleet vehicles, to servicing same. Their sales and service department teams are second to none. Rich Rader has taken our account under his wing and is constantly looking out for our best interest. I highly recommend Tuttle-​Click Capistrano Ford and Rich Rader for all of your FORD needs. #topnotch

Just leased a 2016 Ford Fusion from Carlo Pocino, he got me a great deal on the monthly payment and was an upstanding truthful guy. Couldn’t be happier with this dealership, the whole process was super easy and no pressure to buy when we were just trying to figure out what kind of car I wanted.

I have to say this was one of the most pleasant and stress less purchases I have ever made. I have nothing but good things to say about the people who helped me get my dream truck and the give they were willing to do to meet my price range.
First off Michelle was my first contact there and stayed by my side through the couple days I stopped in and checked out truck after truck. She was amazingly friendly and gave me 100% attention.
Second I dealt with Louis, who probably found me annoying as I made him crunch numbers over and over till I was satisfied. The best part he had no problems doing it! Extremely friendly and super supportive whenever I asked or suggested a change, he was able to get me an amazing deal.
Finally, even though I was in and out at this point. Thomas in their Financing department blew me away with his kindness and willingness to break down every cost. He was polite in every respect.
So, all in all they may have earned a customer for a very long time. They did not make me feel too pressured and made sure I was satisfied. Of course they were trying to make a sale and profit as well, but at no time did I feel obligated or stuck to a certain vehicle.

My husband and I just purchased a certified pre-​owned focus and leased a new escape. We couldn’t be happier with the customer service and friendliness of the staff at Tuttle click Capistrano. Brian Peyton was our salesman and went above and beyond being hospitable and knowledgeable. He was very patient with us and took the extra time to answer any questions that we had and wasn’t overly pushy (we really appreciated that:). The whole process was an A+ experience. The only downside was the amount of time it took to process the paperwork to get approved and to get the loan paperwork processed, if they could speed that up I’m sure their customers would LOVE that. Thanks Brian, Louis and Reza!
Sincerely, Andrew & Michelle

I recently purchased a car at Tuttle Click Ford Capistrano and I had a great experience. I e-​mailed to inquire about a vehicle and promptly received a phone call from Brian Peyton. Brian was able to answer all of my questions and even sent me additional photos of the vehicle that night.
When I arrived at the dealership Brian made the entire process extremely easy. He was transparent and honest about the entire process. This was my first experience buying a car at a dealership and it was definitely a great one! I would highly recommend working with Brian Peyton when you stop by this dealership!

I bought a Ford Mustang gt recently from David Macias at this ford dealership. He was so kind and gracious. I actually had to decline the first car I ordered and purchase a second one due to a manual vs a regular transmission. It was completely my fault. David was extremely nice and said it was no big deal. He was kind throughout the whole process and made us completely comfortable with the purchase process. I will definitely go to him again for my next vehicle purchase. When you go to the Ford dealership ask for David. You won’t be disappointed.

Just bought a car from Dave Macias here & had a great experience. I felt no hustle or pressure from anyone. We came in to buy out our lease (from Tustin Ford — which was not a great experience at all) and walked away with a new car (an upgrade in model & lots of extra bells & whistles) with no down payment and much lower monthly payments! Couldn’t be happier. Dave was very forthright and went out of his way to help us find a car we liked at a price we could afford. He didn’t try to push us to choose something they had in stock just to make a quicker & easier sale. I hope he still works here when it’s time to buy out or upgrade our next lease.

In the beginning of this year we were looking to purchase a new Ford truck. We decided to go into Capo Ford to begin our search. Roy Ball was the first person that helped us and he is hands down amazing. He is extremely knowledgeable about cars and as well as the financial aspect of it. Unfortunately, the timing was not right for us in the beginning of the year, considering we just had a baby. Roy gave us some advice to help us for the next time we came in to look at cars. A few weeks ago we came back to look for another truck. Sure enough, Roy walked us through every step and now we are the owners of a new Ford F150. We love our truck and the exceptional customer service Roy and everyone else provides at Capo Ford. We will definitely be coming back when we are ready to trade in my car for a newer model!

Just purchased a new mustang!
Brian Peyton was very helpful and knowledgeable about getting me in a car that suited me and my budget! No pressure sales, and he even paid for my lunch for a couple days at their wonderful café! Will be buying all my future cars with Brian and this dealership!

Horrible customer service– stay away!
Customer service here is HORRIBLE!
I recently moved to the area and have a leased vehicle to return. I called today and spoke with Dave, the leasing manager, who refused to accept return of my vehicle because he «doesn’t have any space for inventory and he’s so full the employees have nowhere to park.» He then asked if I was in the market for a new Ford, making it sound like he could only help me if I was willing to buy a car from them! I felt blackmailed!
I called Ford corporate and they told me that THEY CANNOT REFUSE to accept vehicles from other dealerships when people have moved out of the originating area. It even says on the Ford website you can return a vehicle to another location if you’ve moved.
I cannot believe that they would jeapordize potential future business by treating people this way. It’s completely unacceptable and I will not be doing business with them EVER.

I was so impressed with Tuttle-​Click in the beginning. But these guys are not the caring and professional dealership they appear to be — they are sleazy sales types. I called and spoke with Kelly on ¹¹⁄₆. I very specifically and repeatedly said that I did not want to have a hard credit inquiry on my account, so I was going to wait until I was absolutely sure of the car I wanted to buy before allowing them to pull my credit.
So the first day we had talked on 11/​6, Kelly said that they needed to get some idea of my credit, so he would ask his boss («whom he has a good relationship with, who will take care of me, yadda yadda») to do a «soft pull» which would not show up on my credit report. After much back and forth and reassurances I said okay. I’ve worked hard to get my credit where it is and I didn’t want it run yet plain and simple.
I went in the next day to test drive a couple cars, and the next day, and the next. I was leaning towards buying a toyota prius c from them, but I did not allow them to run my credit. Kelly said «You just call me when you are ready to run the numbers.» Okay. A couple weeks later I check and there is a hard inquiry on all three reports from Tuttle-​Click. I called twice and didn’t get a response until I emailed Louis, the «boss.» He says, sorry, we already ran the report we can’t undo it — and you gave us your mothers maiden name so… blah, blah, your tough luck. Total jerk.
At least I dodged a bullet buying a car from them. And I certainly will not refer any family and friends to them.

I had a great experience with Tuttle Click’s Capistrano Ford! I just purchased my dream 2016 Ford Fusion SE (what a great car) last night with the help of Brian Peyton. Brian was chill, factual, informative, pleasant, and very helpful — no high pressure sales here! The quality of the cars and quality of service by the sales team speaks for itself. No need for tricky sales tactics, just good honest people selling some high quality, high value (affordable), American made automobiles.
I would be happy to come back to Capo Ford in a couple years when it’s time for me to get an F-​150! I can’t say enough good things about the Ford brand. To me, Ford offers the best blend of «made in America» quality, style, handling /​«fun to drive», smart fuel efficiency, and value/​affordability. And Tuttle Click’s Capistrano Ford is a great place to get your hands on one of these fine cars!
The deals going on now through New Year’s are hard (if not impossible) to beat. Between the «Friends and Neighbors pricing», «Black Friday» rebate, and military discount, I saved THOUSANDS. And if you want to finance through Ford they will offer you an additional rebate. If you’re in the market for a new car, check them out.
Thanks again, Brian! I’m loving my new ride!

Typically I have to be mentally prepared to step onto a car lot, it’s been years since we’ve gone car shopping mainly because we had such fantastic experiences in AZ and have been extremely happy! We haven’t made a purchase yet but I most likely will after meeting Kelly Wilson at the SJC Tuttle Click’s Ford dealership today! Less than a week later, they found exactly what I wanted and its in my driveway! My sales team, Kelly & Luis ROCK!

I just bought my second car from this team. Customer service second to none! A special thanks to Tom Dunlop, Kelly Wilson, Mike Matar and Louis Palos for going the extra mile to get me the best possible solution. These guys do what it takes to make sure everything is perfect. From sales to service I am totally satisfied. Add to that, the awesome quality of Ford products and you have a sure winner. I will definitely be back.

I just purchased a 2015 Ford Mustang, having researched and visited local dealers and getting the run around I took to the Internet and found the car, color and spec I wanted. I contacted the dealer and Tom Dunlap was fantastic! After a few emails exchanged we agreed on a deal and did the deal.
The whole transaction was very smooth, myself and my wife found Tom very accommodating and a true professional. He is a credit to Turtle Click for sure!
I would highly recommend anyone to deal with Tom Dunlap should they want a new or used Ford!
Even though the dealership was in San Juan Capistrano and I am from Seal Beach, believe me it was worth the journey!
Well done Tom! You Rock!
A very happy Customer!
John & Sue