Bay Area Cabinet Supply

We purchased all of our cabinets for a kitchen remodel at Bay Area Cabinet Supply.
We went to at least 10 different cabinet places before we came across them but were blown away by their design, choices, price, and customer service.
Our initial choice was between American and Chinese cabinets but we ended up going with American because of the quality, as well as the customization options. Who wants a microwave above your head? We now have ours in a built in pantry at waist level, so much easier to move hot dishes and liquid dishes in and out.
Christine went above and beyond to make our kitchen exactly what we wanted it to be. She answered all of our questions even during and after installation. The cabinets fit perfectly.
We ran into some issues with the build quality of some cabinets but this was rectified immediately by Christine.
I have already recommended some people to give them a call since I know that they will be satisfied with the end result.

We used this place for both our kitchen remodel in 2012 and a bathroom vanity in 2015. We were referred by a friend who had received an unbeatable bargain. However, the pricing was on par with a quote from downtown Los Gatos, so I think its basically the same pricing as anywhere else in the Bay Area.
I really like the owner, Kerri, because she is warm and trustworthy. Everyone has been very friendly. The shop is nice enough although located in an industrial garage type of area.
Here is the thing. They are so busy that its hard to get a response from Kerri. When I called for a quote on the vanity, she said, «I have people waiting a couple weeks to talk with me.» That pretty much says it all. She has Don there who was very quick to respond to our request for a quote, but then we never received any updates. We had to call to see if our cabinet had arrived, then he «lost the file» and didn’t call us back the next day either. So we had to call twice trying to get our stuff delivered.
The reason we went with them in the first place and also the second place was that they take MC/​Visa which meant we could get points. The other place in downtown Los Gatos only took checks.
Note to the business: Hire a receptionist to direct calls (instead of Kerri answering). Hire more designers for goodness sake. Spend some time reflecting on your business and how to structure and organize it. What got you to where you are now, won’t get you to the next level. Its time to get strategic. We love you and and want to see you successful, but our experience was just not good this time.

My first Unilocal review. Sorry it’s negative. Don’t like to perpetuate negative information. But have been helped so many times by Unilocal reviews, I feel compelled. I worked with Don Berryhill at Bay Area Cabinet Supply in San Leandro. I cannot speak for professionalism of the others in the office. At my persistent requests for help in rectifying a problem he continues to defer to the «boss lady». So apparently the «boss lady» prevents me from having full customer service.
Suffice to say after repeated visits to the shop in San Leandro, which was not convenient. (I live in Richmond/​work in Emeryville), Don and I finally got the order placed with Schrock in Oregon. Delivery was delayed by several weeks beyond what was promised. I had to reschedule with my contractor. When cabinets were finally ready for delivery there was a big deal about BACS receiving the final payment before delivery. Already paid half of the $ 5500 in good faith. Was told they’ve had problems in the past. I felt disrespected, said so, but didn’t hesitate to put my check in the mail. However, my check was not delivered by U.S. Mail overnight but took two days between Emeryville and San Leandro, thus stressing my installers for actual start day and stressing me! Several phone calls to BACS in panic. I reminded Don that I am not any of his past customers. I am an honest person of high integrity. He could trust my word and check my credit history. I felt demeaned and would have just preferred to know the policy beforehand.
The check arrived. The cabinets were delivered. One piece did not come with delivery. An upper cabinet with a lower microwave shelf were not the same color or make. They were mismatched pieces. I told Don. He reminded me I had signed off on the order. I reminded him I trusted his professional guidance. I’ve never bought cabinets before. I thought the two units were one unit. I had no idea I was buying mismatched pieces. After an inordinate amount of back and forth email (several weeks), he ordered the covering panel. Another long wait for delivery. It came but was not the right size or matching color. Also my installer had gone to visit his home of origin in Europe for two months and on his return has two major jobs scheduled so is not available until this November.
My cabinets were installed in early June. After much delay and round and round email chains with Don Berryhill, I felt I was of no consequence to him or to BACS. I asked how he would feel if the tables were turned. Either he listened to me then and ordered the second panel, or unbeknownst to me, had in the meantime ordered a second panel. Either way he failed to communicate this. Frequently seemed my emails had gone off into never, never land. Long story short. Second panel delivered. Color is fine. But I have no way to install it. I’ve spent $ 5,500 dollars for new cabinets and when you walk into my kitchen the first thing you see is a mismatched unit that looks like junk.
So disappointed! Although if I knew then what I know now I would make some changes. Even my contractor questioned some of the cabinet decisions etc. and concluded that «they are always just trying to sell you something». Was happy the owner (who apparently lives in Mexico) came to my house to recheck the measurements before the original order went through. He found some things to correct. Would have been very unhappy had he not amended the measurements. I also sense if he were involved in this panel issue, he would help me get it installed with no problem. My sense he built this family business probably on his good reputation.
Wrote Don yet again, to ask for help to install the new panel. It requires cutting to size and I guess some kind of adhesive. Berryhill reminded me, as he has that they are short-​handed and he’d «keep asking the boss lady». I told him to «forget it! I am done.» I’ve been chasing him around since early June. So tired of the run-​around and lack of respect. Feels dishonest.
Too bad. If I owned a small «family» business, my number one effort would be respect for my customers and outstanding service! Why the heck was I traveling to San Leandro? No doubt there are reputable cabinet shops nearer to where I live.
Would have preferred writing a rave review and recommending BACS to all who walk into my kitchen and ask where I got my cabinets. BACS had the potential for a happy, satisfied customer who would have been pleased to promote their business. Instead I am left feeling disrespected and disappointed with mismatched units. Cannot in good conscience recommend Bay Area Cabinet Supply.

Keri and the crew are great. Lots of help with the plans. The cabinets came in on time and on budget. Wish the rest of the people we dealt with on this remodel were as good. Thanks for your help and patience.
Jim and Myrna

I rarely give a 5 star review. I am thoroughly impressed w/​Keri, Christine and the entire team at Bay Area Cabinets! The service is outstanding. They work as a great team and go above and beyond to keep the customer happy.
I spent quite sometime searching for good cabinet place. More than the price, the service mattered to me. I needed someone to walk me through the various options, offer their perspective, suggestions. BACS did it all and some more.
Keri is fantastic — that is an understatement. She spent almost 6 hours with me showing me wood options, helping me pick a color/​stain and just inducting me into the world of cabinets. I can’t say enough about how wonderful Keri is. She was very patient and very thorough. The team is very professional. I had to split my payments and they were understanding.
Keri stood by my order right from the design upto the day the order was delivered/​cabinets installed and even followed up after the work was complete. Christine filled in on the days Keri wasn’t available and it was such pleasure working w/​such committed professionals.
The team stands by their product and make things happen for you.
I would highly highly recommend these guys. The cabinets get compliments from anyone who walks through our door. My advice to you: Get on their calendar as quickly as you can. Place your order BEFORE you start your remodel process. You will be amazed at how awesome it is to work w/​these guys and their product!

We just bought a house in San Mateo and wanted to remodel the kitchen before moving in. BACS has the same cabinets as Home Depot but at a much lower price. Chrissy takes the time and care to design your kitchen for you and was very patient with us even though we went back and forth several times deciding the layout. Don took the time to explain options to us and what we can expect from our cabinets over time. Super friendly and professional. The only thing they don’t do are countertops, so we had to look elsewhere for that. I would highly recommend BACS to anyone looking for a kitchen remodel.

Good service and help in choosing. But as someone who really didn’t know what I was doing, I would have liked more advice on layout etc. They were really flexible and worked with our deadline and gave us changes when we needed to. I really like their service. Everyone always always always compliments our kitchen. I think one of the best features of our house.

So now it is time to remodel the bathrooms… looked at all the typical bath vanities and was not impressed. Either very $$$$$$, especially for the quality or $$ for very cheaply made cabinets with limited size options. Keri to the rescue, again ! The cabinets are not installed yet, still in the garage but I am CERTAIN they will be perfection personified.
Take it from a gal who has done many remodeling projects… Forget the big box stores, forget your designer wanting to do custom ($$$$$$$$$)) and see Keri or Don. You will not find better SERVICE or prices elsewhere, all given with a smile, PATIENCE and respectfully. Try getting that at Home Despot.
Something to think about if considering those cheap China made cabinets… if you ever need a part or have a problem… who you gonna call?

I found Bay Area Cabinet Supply in San Leandro, here, through Unilocal. Spent quite a bit of time getting quotes and manufacturing info on the wide availability of kitchen cabinets, and actually visited some of the better rated cabinet sellers in the Bay Area. Most started inquiring about my budget, and then I believe tailored their cabinet offerings based on my number$. The worst experience with this was COSTCO. I was belittled since I would not provide sales agent with my budget number.
Thankfully, I had already visited and sat with Keri, and so the decisión to go with BACS was all too easy. In all she spent over 15 hours of sit-​down, face-​to-​face time. She listened and drew several designs each time we hit an engineering glitch. She created a kitchen plan, which we are wholly ENJOYING. LOok, layout and functionality were all encompassed. It was clear she wanted to provide me with my dream kitchen based on our space and budget. It was even more clear that she wasn’t trying to make a fast buck by selling me pricey cabinet options.
Our contractor has been equally impressed with Keri. She returns calls promptly and turn-​around time on anything he needed was surprisingly fast!
My highest recommendation to BACS!

Kerri at BACS designed my kitchen, trouble-​shooting potential issues before they occurred. She showed me several options with attention to detail. The quality of customer service can’t be beat! Kind, thoughtful, and professional people staff BACS and they go above and beyond in terms of customer service, ensuring an outstanding experience.
My new kitchen is better than I imagined, thanks to great quality of product and attention to detail by Kerri. She’s very easy to work with. I never felt rushed or pressured. BACS is an honest, family-​owned company, at reasonable prices for an outstanding quality product. I adore my cabinets and the process in designing and ording the cabinets was stress-​less, and a lot of fun. The cabinets are beautiful and functional. I HIGHLY recommend Bay Area Cabinet Supply to anyone!

We would highly recommend Bay Area Cabinet Supply which offers QUALITY cabinets AND TERRIFIC CUSTOMER SERVICE. Don Berryhill was the representative who helped us. He was very knowledgeable, courteous and professional in all of his dealings with us. When there was a problem with the cabinet door, Don went the extra mile to resolve the issue for us.

THANK YOU, THANK YOU, THANK YOU! I just wanted to say THANK YOU to the awesome crew at Bay Area Cabinets! You guys made the kitchen of my dreams come true (and painlessly too) From my initial appointment and design layout with Keri, to helping me with my selection and samples process to final install/​product! I LOVE MY NEW KITCHEN! You guys really are the best and I came in under my budget which I thought would be impossible! yeaaaaaah…

I went to their shop, told julie I wanted no MDX only solid wood. Her father came to my house to measure the space, I showed him my heating vent. When the cabinets arrived they refused to bring them in my house. I called julie, she said she had told me that, neither I or my sister heard that. The cabinets were not the cabinets I ordered! They also came with MDX shelves. Had I installed them according to her fathers drawing they covered the vent. THEY ARE TOTALY INCOMPETANT!!! AND WILL NOT TAKE RESPONSIBILITY, BUYER BEWARE