Concentra – San Leandro

OK… here we go! …in 2014 I injured my back at work, (fell off the back of a trailer). I was sent to Concentra by my employer. I arrived at 1:00 pm and waited for 3 hours to be taken into a room. 2 hours later I was still sitting on the table sweating from the pain. eventually I went out to the front desk to remind them I was in a room. I assumed they forgot I was in the room. I was told there was only 1 doctor in the clinic and there were still 3 people ahead of me. finally saw the Dr. and was examined for 5 minutes and told to come back the next day… OK, get ready for this… I arrived the next morning at 9:00am, waited for 4 hours to be given a room and then waited in the room for another 2 hours before I was seen by yet another Dr. I called my employer to advise them of my wait over the past 2 days was 12 hours total. Had an X-​Ray taken and was told it was just a muscle spasm, the next day I returned to the clinic because the pain was so bad I couldn’t get comfortable no matter what position I was in… An MRI was ordered and 2 days later I was referred to an orthopedic Surgeon when the MRI results showed I had 3 herniated disks each one being around 9 mm. I called the workmans comp ins co to tell them I didn’t want to deal with Concentra any longer. I had a total of 5 visits and never saw the same Dr twice. I was told by workmans comp I could choose a Dr, from a list of Ortho Dr’s near my home in Concord. My care was then taken over by a wonderful Dr 5 minutes from my house (Dr. Santi Rao) he was my advocate and worked with me for the next 18 months dealing with a bleeding issue that workmans comp didn’t want to pay for. anyway… this is just about Concentra. Unless I need life saving Urgent Care I wouldn’t step foot in a Concentra clinic if someone put a gun to my head. The staff up front was very nice and actually felt bad about how long I waited for the one Doctor to see a room full of 20 or so patients every time I had to return for a follow up every day since my injury. Concentra Doctors made me feel like I was just trying to get out of work, even after my MRI showed I needed Surgery they tried to release me to go back to work and actually told me that they couldn’t take me out of work for more than 2 days because it was the law! WHAT??? THE LAW??? I would have been better off going to a County Hospital… If anyone has ever been to one you know how bad that is. I can still remember the manner and the look the Doctor gave me when I told him there was no way I could accept modified duty instead of driving my tractor trailer, yeah, it meant sitting in a chair doing clerical work and that would have been fine, except for the fact that the only position I could bear the pain was laying on my side with my knees bent toward my chest. Again, if anyone has a back issue and you live 20 miles or less from Concord Dr Santi Rao from California spine care is not only a great surgeon (worked and taught at Stanford) but he is probably the most caring and professional Doctor I have ever had the pleasure to be treated by!

Went to this center yesterday at 5. Despite posted hours till 6pm, an employee unlocked the door to tell me they close at 5. Went back today and they refused to help with a prescription problem because they stated it was a triplicate prescription. It is not a scheduled drug and doesn’t require a triplicate. The MD said they «thought» it was a triplicate, but didn’t bother to look it up. Shoddy

If you have a Workers Comp Injury, I recommend you DO NOT come here. This place is a joke. Keep in mind, most everyone here, is being trained or are training others. Every appointment I had took forever. My first visit, When I showed up injured, it took 4 hours! Every other follow up appointment took over an hour, which should’ve taken half the time. They even lost/​forgot me on three occasions. One day, they lost/​forgot me TWICE!!! I will admit, they are friendly. I actually left this place because I got into a yelling match with a Dr. I voiced the opinion, that I didn’t feel he cared/​believed I was injured. He raised his voice at me and I was done. I had s good Physical therapist but he’s gone, finished his training snd went on to bigger and better things.

Went here for a drug test for new job. When I got there they had to call to confirm something on paperwork. That seemed to take them a very long time to do, the waiting room was packed with people. Once I finally got in the staff was very friendly and treated me well. Got out pretty quick from time they brought be back, just took a while to get brought back.

First appointment, they told me total visit time is 2 hours, but was in this place for 4.5 hours. Skipped breakfast and lunch just to be here early but still left late. Follow up appointment at 8:30, arrived early, still waiting. If it wasn’t for Dr. Alchemy and some of the nurses/​CMAs, I’d rate this place lesser.

Called the insurance to verify that we could go to this urgent care. Filled out the paperwork just to find out that concentra doesn’t accept our blue cross blue shield insurance. I’ve had no problems using my insurance for the last 7 years at regular dr office, emergency rooms, and urgent cares. What a waste of time, if I want to still be seen i would have to pay the full cost upfront $ 170 instead of the regular $ 50 for urgent care. There is nothing urgent about this place. I’m not a happy camper right now.

This place is a fucking joke. I am sorry but this place is insane. If I can rate it with no stars i will. 1 is the lowest. We went here for a blood test and came at 1130am. It’s been 4hrs and we are still here. There are only like 8 to 10 persons earlier. And fuck it cus they are hella slow like a turtle. I am a healthcare worker too and I know that 4 hours isnt just that you can be patient with. They should work fast. I was hella pissed. Im sorry but you better improve your service concentra. 4 fucking hours and that’s a fucking waste of time. We are not in the DMV here. Hello!!! FML

From the photos of the reviews it looked like there was going to be snacks. There are no snacks here — 1. There is hot chocolate though and for that I’m a bit more happy. The only real problem now is that I hope I can do the urine test as I don’t really have to go.

I had to come here for a pre employment drug screen and they are horrible! The first day I waited for 1 hour and 20 minutes and had to pee so bad that it physically hurt by the end. I said screw it and took all my paperwork back and left. I tried to come back the next day and it’s been 50 minutes so far and the bladder is starting to hurt! They always tell everyone that comes in that it’s about an hour but they are lying! Literally all I have to do is pee in a cup, I don’t understand the wait.

Appointment time was at 8am. I got her at 7:30ish. Still waiting to be seen. This is ridiculous!

Been here for 4 hrs. Still waiting. Had to wait 3.5 hrs to even see a dr. Dr comes in and doesn’t really care about issue. Makes us wait another hour to get checked out… Still waiting. Not coming here again. Would rather drive to Pleasanton.

Just like everyone else… LONG WAIT!!! 2 hours. The people working here are high school dropouts or low-​income welfare recipients or just got released from Santa Rita jail. They are uneducated, have little or no communication and customer service skills, unorganized, tattooed weed-​smokers. So I’ll give them a pass, for they know no better. I’m patient b/​c I need this drug test for United Airlines. I’m fitna FLY and see the world… Travel Benefits :))) See you miserable clowns in this office LATER!!! Hahahahaha…

Horrible! Went here for a drug test and I been here for an hour. I went up to the window and said i have to pee and she’s like oh she’ll check u in. I’m thinking I been here for 30 min and she never did it. There was no one behind me so idk what she’s doing. This place sux. I will never come back here.

They refused to see me for no apparent reason. My guess is that it was close to closing time and the doc didn’t want to bother. They told me that my wound was too severe and I absolutely had to go to the ER. This ran completely contrary to reality as I chose another urgent care service and got stitched up perfectly in a matter of minutes.

Went for urine drug test. Plan on being there for 1 hour +. I got there at 8am and they said your total time would be 45 mins. I was there for an hour and 15 minutes. Charge your phone because the reading material is like Alzheimer’s and parents magazines.
1. You fill out paperwork
2. Wait for 1+ hours. There’s a TV on CNN
3. Your name is called and the technician takes you back and into a side hallway with a working station, computer, countertop, and a single use closed door restroom.
4. Procedure :
You’re asked to wash your hands Put your jacket, purse and emptied pockets into a big drawer before entering restroom. Asks you to fill up onto the line. He hands you a seat cover and says don’t flush.
5. After you come out of the restroom he checks temp and separates the fluid into two vials that you initial.
6. Time to leave

I saw the doctor pretty quickly but for some unknown reason, it’s taking 25 minutes to get the form back. There are 5 women doing idk what behind the reception area. I’ve asked once and was told it would take time (to hand me the form?:O). I’m giving it 5 more minutes then I’m going 2 be a wee bit more forceful. This place used to be better.

Waited for 3 hours just to talk to someone for less than 5 minutes. DONT GO HERE ITS A WASTE OF TIME. They are so short staffed that it’s not worth it.

There are 5 receptionists, but only 1 doctor. One person waited 5 hrs, someone else waited for 4. Appointments mean nothing.
Finally got in, but it’s just another waiting room. More receptionists, and they’re just chatting.

Came here on a workers comp case
Day 1) no appointment… took 4+ hrs
Day 2) 2:00 pm appointment… didn’t get seen until 4:15
Day 3) 10:30 appointment… not seen until noon!
Definitely not enough doctors working here, and appointments times don’t seem to take precedence over the walk ins. Staff is nice though.
— — — — — — — — — — — — — — — — —
The Physical Therapy department is a seperate unit and is on time and a pleasure to work with.

Unacceptable.
Drug tests can’t be scheduled prior.
Because of this, and the typical estimated 2 hour wait, they told me to come first thing in the morning.
I arrived right at 7 AM when it opened, and there was already people lined up.
I was fourth.
It took 30 minutes for them to find the right form.
Another 20 minutes for them to process my payment.
And currently it’s been over an half and a half and they still haven’t done anything.
The is not alright, especially for regular 8:30 — 5:30 workers.
I don’t want to have to use a vacation day, to get a drug screening for work, just because this place is inefficient.