Graham Tree Service

I had a terrible experience with just making the appointment with Graham Tree Service. I wasted 2 mornings waiting for them. The first morning I called them after waiting for 2 hrs. They said they had no estimate appointments that morning and there must be a misunderstanding in setting up the appointment.
So they agreed to come out the next morning at 11:30am. But again they never showed up and no one called. I was so furious I called and canceled the appointment because I had already lost faith in them. This is the worst customer service I have encountered. They deserve Zero star!

Ray and his crew just removed a storm damaged tree that was threatening my neighbor.
They were here with an hour of my call. They secured the large acacia tree and came back with a crane to remove the tree.
Very responsive… very professional!
Thank you Graham Tree Service, once again!

I see that folks complain about the time lag between person who answers the phone and Ray, but with home repair folks this seems minor. We had some initial confusion about when the work would be done, but They did everything more or less on time, and it wasn’t an emergency. We had a large dead redwood. Two other services said that they would have to bring a crane up the driveway as the tree was «rotten about 150 feet up»
and the crane would cause havoc with the apple trees lining the driveway. Ray and team gave me estimate and also encouraged trimming of adjacent redwood. They came at 9 a.m. used the good tree as an anchor for the tree climber, cut the tree down, trimmed the adjacent redwood and were gone by 2:30. (others said days). The swept up, cleaned most of the detritus from the pool, cleaned the pool deck and swept the driveway. I was amazed and very pleased. Probably a tad more expensive than one man operations, but well worth it.

Don’t count on this company to show up, especially when they schedule the appointment.

I hate to write a negative review but feel compelled to do so as a public service announcement. We used Graham for a very expensive job which I admit was professionally done. What was not professional however was our subsequent treatment. Over a year later, they contacted us claiming they had not received payment. We had paid in full right after they rendered their service. We provided copies of the credit card statement but that was not enough. We got on the phone with them and our credit card company. We pleaded with our credit card company to write them a letter confirming that yes, they had already been paid. They claimed they couldn’t trace the payment to their bank, harassed us over the course of many months, and sent accusatory, rude emails. A dreadful experience.

We got bids from five tree companies for removal of five huge, dangerous, end-​of-​their-​lives Monterey pines and a large diseased bay tree on our steep hillside lot. Graham had all the insurance, workers comp, years of experience, and deft crane operator which minimized any potential damage to our hillside from sliding tons of timber downslope. In addition they had the lowest bid, by thousands of dollars. This was a three day job, with workers starting everyday on time, working quickly, with all safety precautions, excellent clean up afterwards, and amazingly little impact to the integrity of the hillside. Highly recommended.

Just had Graham Tree Service spend the entire day on my property taking out large pine, elm and eucalyptus trees. Awesome work. Friendly and professional crew. The driver of the crane truck was skilled at fitting the truck onto the property – no damage!
The other negative reviews are totally bogus! This outfit is A++++++. The clean up was swift and complete. I’m definitely having this business come back whenever we need more tree trimming and/​or removal of trees on our property.
Give them a call. You will not regret it

I emailed this company for an estimate for removing a big tree in my backyard after finding them on Diamond Certified and confirmed on their company website that they are located in San Leandro, and serves down to San Jose. I live in Newark. To my dismay, I got the following reply from them regarding an estimate on Saturday morning:
«unfortunately we do not go to Newark. I’m new here and didn’t realize that a job in Newark means fighting traffic getting there & returning so we only do estimates to union city I’m so sorry»
I would understand if this company is based in Oakland or SF, and the drive would be far, but San Leandro to Newark?

Ray Graham and his crew just took down the huge, dying cypress that overhung our house. They were professional, fast, all you could wish for. On top of that they gave us a really low price for taking down this four story tree. Considering that we dealt with four other tree services before deciding to go with Ray, I can unreservedly recommend Ray.

I’m a little surprised by the negative reviews. I just had Graham come out and remove a huge stump from the middle of my yard as well as four or five other small stumps… PLUS take down and remove a leaning section of another tree and I thought the price was pretty reasonable. Way better than Mr. Jimmy who took 4 visits to take down the tree in the first place.
Anyway, I thought they were very responsive and professional. I’d definitely use them again.

I had a large pine tree fall onto my house that punctured the roof and did a lot of damage. The owner, Ray came out with his crew within one hour of the phone call. A crane was used to lift the enormous tree off my house. They were kind enough to bring a tarp to cover the holes that were created. I was impressed with the speed and enthusiasm of his crew. Everyone was courteous and helpful. Very impressive company, I would use them again without a doubt.

I was given 3 hour window for estimate. Owner came late, hardly even said hello and almost triple the price of other bids. Gave me the feeling they don’t need the work. Waste of my time!

I really don’t like giving folks bad reviews unless they earn it… and in this case, Graham Tree Service earned their bad review honestly. I wrote to them for their «free» consultation and estimate. They returned my call a few days later and said they would like to schedule a time to come out that day. I called them back within an hour and spoke with the person who called me. She said that the estimator would be out later that afternoon. I waited and waited. Nobody came and nobody called.
I thought I’d give them one more chance. I wrote and asked them if they would like to reschedule. No answer.
Graham Tree Service… I wouldn’t use them.

Written by husband Jimmy: these guys were great. i was in the middle of a landscape project and needed a tree stump ground that day. i must have called 10 places and they all pretty much laughed at me. ray came out himself and had his guy there that afternoon. the price was better than the others and the service was great. while out there, they ground up 4 more smaller stumps for me at no extra charge. these guys really saved me.