Quest Diagnostics

It was my first time getting my blood drawn and I was mortified! The office can get busy so don’t forget to make an appointment online! I came in at 10:15 and my appointment was at 10:30 and got in right away! The phlebotomist was very gentle. She had a hard time finding my veins but I knew she knew what she was doing!

My daughter had to get blood drawn for her one year checkup, regular lead & hemoglobin level testing.
The reviews had me a little nervous but the employees were very courteous and friendly. She didn’t like it — but they kept her dad and I very comfortable and at ease. The only reason I docked a star, I made an appointment at 1:45 via Quest automated phone system, and come 4pm they had no notice… But did in fact take us promptly in front of others in the full waiting room!

I walked in without an appointment 2 days before Thanksgiving at 2 pm to have some blood drawn for a metabolic panel. I was greeted by a pleasant gentleman that asked me to sign in & provide my insurance info. Immediately after signing in I was lead back to room 3. The actual blood drawing procedure was quick and pain free. It was as pleasant of an experience as having blood drawn can be. I will definitely go back for future blood work needs!

If I could give a –10 I would. One of the most horrible experiences I’ve ever had and what’s worse is it was with my 4 day old son. Our son had jaundice when he was born and we were told to test his blood. When we got here thy were unprofessional to start, taking about heir personal lives and what their going to have for lunch before checking in patients. When it was my sons turn they told the new girl to do, she made it clear she did not know how and kept saying she didn’t want to and they kept telling her to just try it, all this in front of us! They said things like «do it right or might get a clot» like wtf?! Are you seriously being that unprofessional and making it blatantly clear that the new girl that doesn’t know how to do it and is not confident in doing it really do it? And have these conversations as though your not in front of us. He’s 4 days old! Right as we were getting mad and ready to pick him up and go my husband said if you not capable we’ll go else where! but they had just finished it. I will never come back here ever again. I’ve had 2 other bad experiences here for myself but never this bad. Stay away! They should be ashamed of themselves.

If you are considering going to this laboratory, please read this first!
First visit I waited in the waiting room for 15 minutes listening to the two employees talk about «House Hunters» and not even acknowledging I was there. When my blood was finally taken, the needle was adjusted while still in my arm. I suspect this is why I had a massive bruise for over a week after, which has never happened before. I could deal with the unprofessionalism and unskilled blood withdrawal, but what was unacceptable was they lost my samples. 4 samples went missing and at first they claimed they had no record of it. I only discovered this after not receiving my results and called to inquire. How do you lose 4 samples with my name, phone number, and the original lab request from my doctor, that also had my name and his name on it. I can’t imagine what kind of ineptitude, irresponsibility, and probably sheer laziness that has to be involved in losing a patient’s samples. I finally called the main Quest Diagnostics a second time to try to get some answers. The woman I spoke to called the San Leandro lab where she was able to confirm I dropped off the samples, and that they had sent the samples out, but have no idea where. They just randomly sent the samples somewhere and again have no record of it. I should also mention the person in SL had said she was going to call my doctor to see if he could provide her with more information so we can track them down. NO attempt to do this was made. I am still waiting to hear back, but at this point who even knows if the samples they sent are mine and not mixed up with someone else’s. This entire debacle has been handled so poorly, I have zero faith in this laboratory. The fact that they handle highly sensitive information and specimens with absolutely no professional care is not just disappointing, but scary.
Also, In the waiting room there is a place where you can take a survey or leave comments regarding your visit, it is no surprise they took all the cards out so people can’t complain. No worries there, I am filing a complaint with their main laboratory, health department, and more. Absolutely unacceptable, and I urge others to never go to this facility, for your own health and safety.

I was skeptical of going here because of the bad reviews glad I went anyways! First tip go in when they open! The receptionist was very nice and informative she was actually the same person that took my blood Arbis. She was very nice and I hate needles and she didn’t even hurt me yay!!!

If I could give this place 0 stars, I would. I’ve been to other Quest facilities and they’ve been fine. This place is terrible! Rude personnel, won’t return phone calls, lose orders, rough blood draws… You’d be better off going to a different facility if at all possible.

I’ve been here once since my last pregnancy, today is my second time, when I arrive, they were talking at the counter didn’t even greet, so I just sign in myself, after sign in, they still didn’t tell me what to do, so I just sat down, 2 mins later after their chilling conversation, one of the lady finally ask me a question, «why you skip #75 on the paper and sign in on second page?», «I didn’t see it.» Of course! Why would I do that if I see it??? Come on? And why the hell you didn’t tell me when I was signing in? And what the hell you want me to do now? Anyway. So she ask me to give her my insurance card, and have a sit again… 5 mins later, she ask me to go into the room, didn’t say anything else, she expect I know what to do, she look at my arms and all she said is «oh you got a small vein there» didn’t ask me to close my pawn or get ready, just poke my arm! Ouch!!! That was really hurt! I’ve never feel like that when I go to other place for blood draw. Now its still hurting after 1 hour later!!! I feel unwelcome, and she is really rude!!! I wish I can give 0 star! I will never return!!!

After fifteen minutes of waiting someone finally showed up to the desk to take my information. Rudely I was told to sit and wait. I waited because I didn’t have much of a choice, I HAD to get the blood work done.
Eventually I was ushered into the phlebotomy chair where I was painfully gouged with a needle. She tried to make small talk but I wasn’t really in the mood having a needle being wiggled around.
A week later, and I still have a bruise around the puncture site. I won’t return.