Kelly-Moore Paint Store

I really wanna give this place a good review, but I can’t. Came here with my dad and the two women working here seemed nice, so I was nice. But then they spoke with a rather annoyed tone. And when my dad said something, he was ignored unless he got closer to their face, when they’re the ones that walked off. At least say «give me one second».
Staff needs to stop acting like they work in a high customer traffic store. There were like 3 customers. Chill out.

I’m having issues with paint that was applied two months ago. Started with two coats of primer and then applied premium paint (deep colors) to interior surfaces. Everything was fine until the rains came and the paint got big, cloudy patches everywhere. I wanted to know why this happened and how to fix it.
Nobody that works in the store knows anything about paint. They had me call a sales rep who suggested I just repaint everything off-​white so any blush that happens wouldn’t show. That’s not the answer.

Best Paint Store ever! Kirk was the human spectrometer and worked so hard to match my paint by hand– I was amazed at how much effort he put in to make me two small cans of paint. I will never go anywhere again for paint– especially after a nearby competitor was not nice or helpful with my questions. It’s great to have a local business that truly cares about customer service!

This Kelly Moore store is wonderful. NOLAND 2 thumbs up!!! Thanks for helping me today. Your customer service skills were spot on. And MIKE Jewell you are a peach. Thanks for all your help.

The store manager, Kirk, is such a generous and giving person. I was looking for donations for my Eagle Scout service project, and he gave me almost everything I needed. Although there were things he couldn’t give, he kindly told me that he couldn’t. He said he donates to schools often which just shows how he and his store really care about our community. The store was nice and clean, and the other staff seemed to be kind as well. They are so much better than Home Depot, who just gives non-​stackable $ 25 coupons instead of actual materials. This store doesn’t deserve any of the negative feedback it’s receiving with such a great manager.

I went to this store after our local general purpose chain hardware store could not match my paint. The guy that helped me said the machines get the color close but we have to tweak the color as needed to get a near perfect match. The resulting color was really good. I can now do the touch up and don’t have to repaint the living room.

***I am re-​posting this review since HQ removed my previous one***HORRIBLE CUSTOMER SERVICE!!! As a first customer to Kelly Moore the customer service I received by the ASSISTANCE MANAGER — PAMELA WAS HORRIBLE! She was rude from her first words to me and my husband, rolling her eyes at us because we had a list of paint that had been disqualified. She got upset because she had to walk 6 – 8 steps to the back counter and look up the numbers to the actual new color palette!!! IF THIS IS HOW MANAGEMENT TREATS CUSTOMERS — what can we expect from the rest of he store! I honestly will stick to Home Depot from now on since they always provide helpful and friendly customer service and I have no business on dealing with ASS. MANAGER throwing a NEW color palette to us. I don’t understand how people like PAMELA get to a place in management with such a poor attitude and bad customer service!

Something has happened to this store. I had gone there several times previously, on the recommendation of contractor. Each time there was a wonderful man, who helped me pick colors, which ended up being perfect. He also offered a up a large square sample to take home to «test». I couldn’t have been happier. I am lost when it comes to these things. Last time, nice man no longer there. Nobody offers any help. When I ask, I get about as much help as one could expect from a16 yr old at fast food restaurant. Oh, and they don’t offer samples anymore.

I guess you love or hate this place? I really found Pamela extremely helpful in starting my painting project. I spoke with her about my ideas and we picked out a color scheme in about 3 minutes! She gave me tips on spackling and priming and testing out the colors. I came out of it with my samples and my experience was satisfying on the whole.
Kelly-​Moore is undergoing a remodeling— so pardon their dust. But that didn’t compromise the quality of customer service at all. I’ll be back again as my project develops. Open 7 days a week.

Came into an empty store. We have a cash account at Kelly Moore and have bought batches of paint over several years with no trouble, but today was different.
Though we have an account, they refused my check, and I had to call my boss and let them talk to him for a while, until he was able to convince them we were legit. Then I had to provide endless details beyond just regular I.D. They wanted phone numbers, etc. Funny thing was, I had just got $ 280 worth of paint at their Albany store the day before, paid with a check, and it was no problem at all. Albany store has always been great.
Here at San Lorenzo, they put me through the wringer, and it took over 30 minutes to get a single pail of paint, for $ 142 bucks.
This is making me reevaluate my relationship with this chain, considering there are many other options for paint out there, all begging for business.
When I got back to the job, I opened the pail – you guessed it – they had mixed the wrong color.
I don’t know where the other 4 reviews came from – they read like corporate p.r. static– but the truth is, these people at San Lorenzo are on another planet, and they are way, way passive-​aggressive, even stooping so low as to sabotage the color mix if they don’t like you.
Go somewhere else for your paint.

When I was doing the last prep on my house I came in to find some material to patch the last cracks on the exterior of the house.
The manager, Kirk, was super helpful in finding the right product I needed. He gave me tips about ordering paint and how long it would take to order.
When we came back to order the paint the other employees were helpful but not as knowledgable as Kirk.
Overall, an excellent store to get your painting needs.

Great customer service here. Came in for a third gallon of paint after running out of the first two gallons we bought at a different Kelly-​Moore. The staff were helpful and polite, and were able to mix the custom color and get the can to me within minutes. The previous store took overnight, and then well over an hour once I had actually come in the next day. Also, this paint seems thicker and has better coverage than the previous paint.
I will be returning to this Kelly-​Moore should I need their paint again!

This is a busy store! Employees are so helpful and honest!!!