Central Coast Patholoty

Had good service at the office. Billing is where things went wrong. I paid the first bill they sent. I never received another then got a notice from COLLECTION! What? When I called they couldn’t do anything about it. I, of couse, paid my bill but will not use that lab again. Collection… can’t believed it. So upset.

Went back, found all staff to extremely helpful and professional. Guess I got exposed to the ‘bad apple’ last time.
Staff was great at dealing with a terrified kid who had a previous bad draw somewhere else. The kid is now willing to have a draw again after this good experience, not that’ve will enjoyed. Hats off the to the two phlebotomist who were patient, kind, reassuring, and tactfully distracting to get the 5 vials drawn on a nearly freaking out kiddo. True pros!

Be prepared to wait FOREVER (unless you don’t work and can go at odd hours in the middle of the week).

Great experience. Go early I went at 7:30 on a Tuesday just about a 15 minute wait. In and out in no time. I am sure it gets busier as the day goes on.

I do not recommend them at all! Received a bill that didn’t seem right (too high) after a routine blood work done. I called and left several messages asking for a call back to talk to someone about my bill, even though I called during business hours. After a week, truth be told I forgot since I never got a call back, and shortly after I start getting letters from a debt collection agency!!! When I tried to call again I could not get someone to talk to! I promptly paid the bill online to avoid any problems with my credit, and to make the debt collectors go away, but still have no response from multiple emails and phone calls to Central Coast Pathology! Customer Service is horrible to non existing. Be prepared to be shuffled through like a number and not an individual patient, and unexplained mysterious charges months after your lab work that get no explanation!

When the service center first opened in Pismo Beach, everything was great. Unfortunately, recent visits have greatly disappointed. For a while there was no receptionist and the phlebotomists had to handle the sign-​in. More recently there was a receptionist in place but the computer was down (not for the first time) and service was very slow. My wife had to wait for over an hour and couldn’t even sit down since there weren’t enough seats. Snacks are no longer offered after blood is drawn. I get the feeling that the management is no longer willing to pay the price for the top rate service previously given.

Really lovely to deal with and so patient. I got a blood draw and it was easy and they were so compassionate with me! They are open at 6 am now too:)

Very warm, friendly and accommodating folks here. I didn’t expect customer service to be so great at a blood lab. Also, the process was quick and efficient.

I waited an hour to be told that I had to wait another hour because the front desk lady with blond hair forgot to look at my orders and I should have been given the drink when I walked in. Also they let some woman cut in front of me because she said she was there before me. That is crap. This woman came and sat next to me 15 min after I arrived then started complaining about how she did not know why other people where here and she is more important because she was fasting. So the moral of the story is the manger will let you cut if you complain and they suck with service. When I asked why she was called before me they said she was here before me. I said she was not and they proceeded to tell me I was wrong. This place is not a good place to go if you want to be treated like a first class citizen.

I couldn’t name a better Pathology lab. I have extreme anxiety about blood tests but they made a bad situation the absolute best it could have been. Mandy, my phlebotomist, was outstanding. She was comforting and her assistant and her made me feel understood and welcomed. The layout and design of the area was outstanding also. Very clean, aesthetically pleasing, and modern. The privacy one receives while giving blood was well appreciated. All around, I give this place 5 stars and will never get my blood drawn anywhere else. Thanks again CCP!