Cloud 9 Smoke Shop and Glass Gallery

Horrible customer service. I usually refrain from posting negative reviews, but Cloud 9 was by far the worst smoke shop experience I’ve had by far. The manger was exceptionally rude to me and my girl friend when we asked if he carried a specific brand of glass. The prices are all very high as well. I would recommend going downtown to get anything smoke shop related

I bought a defective tube, it was truly not Cloud 9’s fault, just a fluke tube… so I sent a video showing the issue and they were super cool. They took it back and I upgraded to a Mobius Clutch. Very nice piece. I’m happy with how I was treated, and I love this Mobius!
**UPDATE**: Busted out my calculator and I did not recieve 25% off my Mobius like I thought. They overcharged $ 20 on their own advertised price. There was huge yellow sticker that said 25% off on that case. 25% of $ 440 is $ 110, 440−110=$ 330, I was charged $ 350 I wasn’t given a receipt like the first purchase. Two disappointments from one shop. I like the piece, I just know I over paid. Quality glass isn’t cheap, I know… just be sure to check the math on sales before you leave! Don’t make the same mistake I did. I’m pretty sure they took %25 off a similar looking piece that was more expensive.
It’s just the principle, I wasted 3 hours figuring out how to send videos through email. Then I get overcharged on you’re own advertised price. I blame nobody. Mistakes happen… like I said its the principle.

came here today at 3 and they had a sign on the door saying to come back at 4. I came back at 4 and they had another sign that said to come back at 5. Now I’m here AGAIN and it’s still closed. Common guys??? Guess I’ll go to wild side…

The staff is so friendly and helpful. I try to go when they are not busy so I get to spend some time with three different people. All have been happy, friendly helpful and quite knowledgeable about their products. I am 54 and so getting good old fashioned customer service makes me go back time and time again.

What a great place! Cassidy knows his stuff & the shop is beautiful. They blow their own glass and have a tremendous selection with great prices. Best shop in the area, hands down!

Come here every time I’m in slo and I love it. Fire selection and great pendants. Hitman glass and name brand others are everywhere and lots of worked glass. Prices are good and 15% discount for patients. Nice owners as well

Friendly customer service, but more often than not they’re out of stock of essentials like vape juice and vape batteries… No one seems to know who ordered what, and when.

Says they are open. Even have the open sign lit up but the doors are locked? Anyway, way overpriced. Go somewhere else.

I stopped in to pick up some medical Marijuana vaporizers. Cassidy was really helpful. He explained the different types and recommended a reasonably priced set up that was easy to use and exactly what I was looking for. I ended up buying 3, 1 for my dad, 1 for my mom and I for myself. They worked so well I went back the next day and purchased the Pax vaporizer. Cassidy explained that it was top of the line and came with a 10 year warranty. I ended up giving that one to my mom for Christmas since she liked the cheaper model so much. I would highly recommend spending the extra money on the Pax vaporizer. It’s around $ 250 but there is a big difference between it and the $ 90 model plus you can’t go wrong having a 10 year warranty!

This is the best place in town for hookah and shisha. They carry premium brands and the prices are great for a B&M store. The people working there are super friendly and knowledgeable. I would come here more often but need to save some of my lungs for oxygen.

A very expensive, yet impressive selection of glass peices.
The staff is kind of persistent with the sales tactics. Some of the employees seemed under trained and unprofessional.
This is comming from a stoner.

Before making the trip to Cloud 9 we called ahead to check that they had the items we were looking for, we called several stores beforehand and Cloud 9 was the only one that had stock. They were happy to put the items to one side for us to make sure our trip to the store wasn’t wasted.
When we arrived at Cloud9 we were greeted by the cheerful staff who were happy to offer us impartial advice and were very patient and helpful.
We are keen to support our local businesses and were prepared to pay a little more than online prices so imagine my surprise and delight when we discovered their prices were actually lower than the online stores!
It just doesn’t get better than this, our whole experience was awesome and you can be sure we will be back!
Great job Cloud 9!

Literally would not exist if not for the 1000’s of Cal Poly stoners who blow daddy’s money here. Nothing is reasonably priced; the «discount» they give you for «bundled» bong, ie ashcatcher and parts, is still ~40% markup or more than what you could pay for the exact same thing online. Seriously, goto
or something else. I won’t even buy screens here anymore.

This place is awesome. Great customer service and product selection.
I am not a fan of «other» smoking habits, so this review is for their vaping selections.
I needed a new V2 ecigarette because I lost mine. I called the store and asked if they had the product in stock. The employee told me they do, but when I got to the store they in fact didn’t carry that product. The employee let me know of another smoke shop on foothill. Its awesome when an employee goes out of their way to help you out, even when its means giving business to someone else.
Anyways I left the store and went to the foothill store only to find out they were closed. I NEEDED MY NICOTINE!!! LOL
So I went back to Cloud 9 and just decided to pick up another EGo twist (my other broke) The guy was super nice and I think felt bad that I had to return to the store, so he hooked me up with two free coils for the atomizer. So for about $ 35 in merchandise, I only paid $ 25

My favorite local smoke/​hookah/​head shop on the Central Coast! This is the only place I go, unless I am out of town & desperate (and the I feel like I am cheating on them!). I love the employees who have always been very friendly, mellow, helpful, and knowledgeable about questions I have. Yeah CLOUD 9!

They don’t stand behind what they sell… especially when they sell defective merchandise. Though convenient to campus relying on those spending daddy’s money, not standing behind what they sell for me is a business killer

I sell glass pipes and have been to thousands of smoke shops. The norm is an Indian owned Chinese stocked shit hole.
Cloud 9 is a nice, large, classy place that sells high end pieces. As well as budget pieces.
Cloud 9 usually has what I’m looking for and the ladies that work there are sexy & knowledgable.
Hookah lounge is nice too,
I’m stoked they carry brands like Hitman, Sheldon black, and Mobius ! Plus all the concentrate supplies. Bought a volcano vaporizer off em. Won a free Hitman water pipe on 4÷20÷2012 !!!
Local blown, local owned !!!

My friend and I had a good smoking experience here. We came in initially to check out their pieces, and ended up buying some Strikingly Fresh brand shisha in mango. I can buy the same brand at my local shop for $ 9 and this was $ 11, so that was a little disappointing. Their pieces seemed pretty fairly priced, though, and I liked that a lot of them were advertised for their ‘out the door’ price. We decided to come back later that night to smoke. The check in offer and recent lowering of their prices brought our hookah sesh to a grand total of $ 11! That was a pretty sweet deal. The couches are super comfy, the waterpipe was massive, the tobacco seemed to be high quality, and the service was pretty good. Best of all, they played awesome music and my friend and I had a good time chilling there.

Awesome! First time to a hookah shop, I’m pretty hooked. Easy to find location, nice environment, and great staff. Was treated really nice and felt very comfortable there.
Glass is a bit pricey from what I could tell, but there’s some quality pieces. The actual hookah session was priced reasonably.

Very cool place, great ambiance, cool staff and reasonable prices.
Check it out during the day for happy-​hour pricing. They use Starbuzz tobacco and have massive waterpipes, so you get a great smoke.
Some will say that the prices are a little high, especially for the pipes, but this is true inasmuch as that the service and selection are of the highest quality. I definitely anticipate spending my money here for a long time to come.