Derrel’s Mini Storage

Update: I received a voice mail from someone saying that I would receive a refund check for the unused portion of my storage fees. A few weeks later, I did receive the check. It would have been nice not to have to deal with so much stress in order to get the refund that I was promised by staff, but at least they honored what they told me. So I’m updating this review from one star to three.
Original review: So disappointed and disheartened that a local business that I thought was honest and had integrity turns out to be completely dishonest and okay with taking advantage of their customers. I’m truly hoping that this issue occurred only because of one awful staff person, and that the owner of the business will resolve the issue and eliminate the problem.
Upon checking out, I had the displeasure of dealing with one of the nastiest, rudest women I’ve ever dealt with — one of those people that just makes you lose faith in humanity, at least temporarily.
Two days before this encounter, the person working at the front desk told me that I could get a refund on the unused portion of the storage unit rent that I had prepaid for, so I removed my things and cleaned the unit as quickly as possible to maximize my refund.
Then upon checking out and signing the vacate forms, the woman working at the front desk (on 10÷15÷14) told me that they don’t provide refunds (in the most contentious tone possible). I said that I expected the refund to be honored since another staff member told me that I could get one. Instead of apologizing for the confusion and trying to work it out, she proceeded to be incredibly rude and make the checkout process as slow and stressful as possible (even though — or perhaps because — I had said that I was in a hurry to get to another appointment). She also made a point of stating that it the misunderstanding was my fault because they have a sign that says no refunds. I don’t ever remember seeing that sign before, and why should a staff member be anything but apologetic if someone else on your staff tells a customer conflicting information? Even if she didn’t have the authority to fix the issue, she could have at least acted in a civil, professional manner. I was completely shocked and angry about how horrible she was to me. Hopefully this woman is not one of the owners — that would be sad. She should not be working in any position that involves customer service or dealing with people in any way.
Bottom line: Do the right thing thing and honor what I was told by the staff member who said I could get a refund through the corporate office.
If I receive the refund that I was promised, I will update this review with that information.
If I do not receive the refund I was promised, I will be following up with the Better Business Bureau and the Department of Consumer Affairs.

I love this place! A wonderful, no-​nonsense couple run the place and I even got a «limo» tour of some of the units on the golf cart.
The place is kept very clean and the prices are reasonable.