Enterprise Rent-A-Car

I had the best customer service experience in 10+ years of renting cars for work with many different rental car companies. Delko in San Luis Obispo, CA was friendly, extremely helpful, and when I called with what I expected to be a problem, he didn’t flinch and was kind and helpful. I might have to reassess our work rental companies to Enterprise if this is how all agents act at Enterprise. Thank you Delko!!!

Easy to rent a car here, the line was short (shorter than the competition) and the woman behind the desk was incredibly friendly, helpful, efficient. Reached out to shake my hand! Car was as promised, and easy to get to. Returning it was easy, since I just put the keys in a lock box at the airport desk (since they closed at 5 or 6). Got an accurate email with charges the next day. Will definitely rent from them next time.

Did not realize it was freshman move in weekend at Cal Poly ~ low amount of car rentals in the area, booked thru Costco. Could tell that they were low on cars, but Cole at the counter made the best of maybe what could have been a bad situation :) had to wait just a bit for a car to come around, not what I ordered (upgrade larger car, no charge) car was a little rough on the outside (but I was not picky at that time!) ¾ tank of gas, told me to bring back at about that amount, or if full they would refund (!). Dropped off after hours, key drop, saw charge next day and was exactly what Costco quoted me.
Thanks Cole & Enterprise, really needed a car and you came thru.

Enterprise is THE WORST CAR RENTAL I HAVE EVER USED. Their cars are crap — old, dirty, damaged, terrible selection, high mileage. Customer service is slow with bad attitudes and very disrespectful. I often wait for 30 or more minutes because cars are rarely ready. No wash. No gas. They do not have appropriate or enough staff to service customers. They clearly don’t care and assume they don’t have to care because they are operating under a state contract. Because of the contract I am forced to use them several times a month. THEY HAVE NO REGARD FOR THEIR CUSTOMERS OR CUSTOMER SATISFACTION. Out of over 50 reservations for me, they have failed to get a single one right. AVOID THEM AT ALL COSTS IF YOU HAVE A CHOICE.

The reservation process was fast, and efficient! Everyone was a pleasure to deal with from picking up the car to dropping it off.
I enjoy dealing with Enterprise.

BEWARE!!! THIEVES WORK HERE and the management will not assist. Not only was Peter and his manager Cole, uncooperative in assisting, but lied several times, refused to assist when we asked for help in retrieving a bag of sentimental and expensive items from the car. We had returned the car and then called within maybe 30 minutes to let them know the exact location where the items were located and had been left. The only other person with access to the car was the car wash attendant, Juan, who supposedly did not locate the items… how convenient… This location is disgustingly unprofessional, rude and obviously does not care about the customer or any level of corporate integrity. We have filed a report with the Sheriff’s office and will NEVER work with this office again. Go with Avis, Budget or Hertz instead! .This kind of dishonesty should not be rewarded by more business.

Rented a car online here. Had confirmation that car was available. Arrived at airport Pete told he had no cars available as they had double booked our car. Offered us a12 person cargo van. He said he would have called us had my phone number. From the printout he gave us to use at a different vendor he had the phone number on the sheet. Pete’s lack of concern reflects badly on the enterprise brand

I spoke to Anne for a quote for a one way car to LAX. She said $ 150 plus tax. I asked about an AOPA discount that we get literally everywhere else and she didn’t know what it was. She told me they don’t do discount because their rates «are the lowest.»
I then called the Hertz at the airport and lo and behold: One way car is $ 129 plus tax and after our AOPA discount it was an additional $ 25 off.
So much for «lowest rates» save yourself the money and go to the Hertz window.

Our family has rented from Enterprise through the Santa Maria, CA (S. Broadway) San Luis Obispo, CA (Airport) New York, NY (JFK) locations. The service was impeccable. I met the managers at all the locations and he/​she provided the upmost of care. The vehicles were brought up to me and I wasn’t sent out to a parking lot. And at no time did I feel that I was in the movie with Steve Martin (Trains, Planes and Automobiles) The front desk clerks would ask where we were going, as more of a way to break into a conversation and not «WHERE ARE YOU TAKING MY AUTOMOBILE!»
I was headed out to fight a wildland fire in northern CA this year and found out that the San Luis Obispo location was the only one that was open until 6pm on a Sunday. I asked if the clerk could stay until I arrived and he said that would, absolutely no problem. CUSTOMER SERVICE A+. I had told the Santa Maria store that I was waiting for my orders to come in the Friday prior to me leaving but I didn’t want to reserve/​hold a vehicle. The manager held it for for a 24 hour period, which I thought was more than helpful. A+.
I would recommend Enterprise to anyone that is out there trying to decide what company to rent from in the future.

yes… he pro-​rated our gas usage! i have never had that happen at a car rental agency. top… freaking…notch!

I have always rent cars with Enterprise. I normally go to the one on Los Osos Valley Rd here in San Luis Obispo, CA and I haven’t had any problems with them. Normally the cars are clean and the costumer service is excellent. When I went to pick up the car from the Airport (SLO) the costumer service was good the lady that help me was really nice and friendly. They told me to get the car from the lot but no one came with me to inspect the car. When I open the car, the sits (all of them) look like there were soaked and they need it a good deep cleaning. The car was vacuum but it look dirty. I was very disappointment. The car didn’t give me any problems on my trip. When I came back to turn the car back to Enterprise, I told the lady at costumer service the conditions of the car and she didn’t seeing to care. I still recommend using Enterprise but just check the car before and hopefully you don’t get a dirty car as I did. Best of luck!

The service was great. When we got there we were greeted wonderfully. The receptionist gave us a free upgrade because of the wait for the car we were suppose to get was taking longer than expected.

There were only two people in line before us, and both had problems with their reservations (one woman ended up having to go to another location, because her car was not ready and/​or even present). We were finally helped half an hour later. Our rental car was dirty and had an empty gas tank (though we were offered a discount for this). These issues could’ve easily been solved with greater attention to detail and a larger staff, however, only one person was working during their peak hour.

The car I requested, on time and ready to go. In-​out and on my way. Perfect!

We have rented from Enterprise in SBP on several occasions and each time have found them to be professional and customer-​focused. On a recent trip a question arose at drop-​off about the original stated charge for a vehicle and the manager handled it in a courteous, fair and thoughtful manner to our satisfaction. Good folks to do business with. Bob

Easy, fast, great car… great rate! Thanks Enterprise!

I called today to ask about a rental car, and was quoted a price. However, only after I insisted did I get a price that included taxes, airport fees, etc. There was a very significant difference.

Wanted to get my daughter to our family vacation, and her car was broke! On a SUNDAY, we rented economy car from Enterprise AIRPORT location in SLO.
Our Story: We were quoted $ 198 for the week by phone to parent. Great! Then by the time our young student picks up and returns the car, it’s $ 429 !! (yes, $ 38 was gas, not a problem)
We felt totally baited and switched.
They of course hit her for every extra they had when she picked the car up. Our biggest complaint, the $ 77-​for-​the-​week AIRPORT pickup surcharge-​tax was NEVER MENTIONED IN OUR QUOTE.
They also SOLD her roadside assistance (she has AAA); personal injury insurance (she has health insurance); body damage for car (she has car insurance).
PARENTS/​STUDENTS just beware. Enterprise practices BAIT and SWITCH TACTICS in this parent’s opinion.