Martin’s Towing Service

These guys were awesome! Fast and efficient and the driver Henry was killing it. Henry was both helpful and lent me some great insight/​advice concerning my car troubles. I would highly recommend these guys, they know their stuff!

This towing business is using an RV as a employee hotel for their drivers to sleep in when it is illegal to sleep in your vehicle in San Luis Obispo. They park their RV on Victoria street, Caudill street, Francis street and Woodbridge street when they tow vehicles for the same reason like RV’s and when they have city contracts they swear to uphold city laws but they are illegally using an RV as a hotel and a office especially when they use the sidewalk as a bathroom, it beyond unprofessional. What kind of operation is that to sleep in an RV to wait for a phone call to tow a vehicle? They get calls from the police not to sleep in their RV, so they drive 50 feet away and do the same thing over and over again. They get sited for an abandoned vehicle each week and all they do is drive it around the block to continue to sleep in their RV, talk about a conflict of interests of their business operation vice versa is what they’re doing illegally but making money on the same thing on other people, its a shame. All you have to do is call after hours and wait on Victoria street, tell the guy you need a tow and the tow driver jumps out of his RV to get into his Martin’s towing truck; an illegal operation. Imagine if the fire department had their employees slept in an RV to wait for a phone call, do you think they would get a way with it? Absolutely not but what’s the exception to Martins towing doing it? Nothing, it is plan illegal.

Awesome service from Henry at Martin’s Towing! They said he would be there in 20 minutes. He was there in 5 minutes. Had my ¾ ton truck loaded up and secured in 15 minutes, which allowed me to continue with my busy day. Thanks again Henry and Martin’s Towing!

I see this place has a lot of positive reviews, but my experience was far from positive. My insurance called this place for an auto lockout service and the driver (Scott) who showed up seemed to have an attitude from the start. When he walked over towards my car, he literally threw his lockout tool kit bag across the hood of my car and scratched the paint. I yelled «hey» at the guy and then the wind blew the bag off the hood. He picked the bag up and I could see was about to throw it back on my hood a second time so I yelled «put that sh! t somewhere else» so he unzipped the bag, held it up and let all the tools fall across the ground with even more of an attitude. He then proceeded to unlock the passenger door with no detail to care or attention, but got it done. I signed and he left.
I’m sorry you don’t like your job guy, but don’t take it out on your customers. I don’t care how upset you are for whatever reason, that is no way to act when dealing with customers!
Update: So I got a call from the manager (Steve) who basically said the driver that I had was either quitting or being fired anyway. And has always had a poor attitude. He was very apologetic, but basically said that was all he could do. After some more talking he did say if I needed to I could take my car by a bodyshop of his recommendation to see what they have to say about the scratch, but let’s be honest I’d just get horrible service there too I’m sure. And I wasn’t asking for a report or detail or nothing. I simply wanted to tell them if there horrible driver. If he was aware of this driver (Scott) having a bad attitude, fire him right away and don’t let him ruin anyone else vehicles or represent your company.

Needed my car jumped to get the battery going so I called Geico (my insurance) and they sent Henry from Martin’s Towing Service. Henry arrived right on time and jumped the car not only once but twice after I accidentally switched the car off again. The next day I figured out I needed to bring the car into the shop to have a new battery put in and my insurance sent Henry again to tow it to the repair shop. He’s so friendly and professional! Got the job done very quickly and he was even nice enough to drop off the key to the mechanic so that I wouldn’t have to come along. Will definitely use Martin’s Towing the next time I’m in need of this kind of service!

Always saves my day!!! I call martins for towing cars from my complex, towing my own cars, to get keys out of locked vehicle.

Had a tow from a minor accident in Slo. All the guys I talked to and met were very helpful and super nice. The girl at the front desk was rude and unhelpful.

DONT EVER USE THIS TOW COMPANY THEY OVERCHARGE they will tell you one price then add all these fees and charges 265 dollors to move my car 3 miles wtf then they tried to put a lien against my car! Avoid at all cost!!!

Had my first experience having to deal with a towing service… And it was the smoothest ride ever! I was in SLO for less than hour… When I clipped the median off Madonna or some sorts and completely blew out both my left tires on a Wednesday night. Gigantic holes on each tire the size of cantaloupes… It sounded like an explosion.
Luckily I was turning into a turning lane so I was able to find cover on the median and call my insurance. They said they would find a towing service and shoot me a text when they found one. In the meantime, an officer on duty was keeping me company and she notified me that I should call my insurance back and have them expedite it for safety purposes since I was stuck in a lane and to just save time.
I did just that and the tow service zoomed over with their truck! Henry came to the save and he was super helpful and personable when towing my car. I requested to be towed to America’s Tires and to have my car left in the parking lot so I could rush over to get new tires the next morning. Henry was super easy going and before he unhooked my car from his truck into the parking lot, he took out his flash light and examined the damage on my car and gave me his professional opinion of what he thought would need to be fixed so I wouldn’t get up charged the next morning when getting new tires. Fortunately, he didn’t see any damage to my tire rods or splash guard or anything and stated that the only thing I would need would be two new tires and he was right! I even told the sales people at America’s Tires to let them know what I had in mind haha. Thank you Henry for saving my night!

I pulled the brilliant move of locking my keys in my trunk a couple of days ago and needed my car towed to the dealer. My USAA roadside service contacted Martin’s towing and gave me a 40 min estimated time of arrival. Not only did they show up 15 min early but took really good care of my vehicle. I don’t leave too many reviews but I wanted to recognize these guys for the excellent service. I always enjoy working with professionals.

So yeah… I left my car in a lot marked 2 hour parking for like 6. I really shouldn’t have been surprised when it was gone. Called the police station to find out which company had my car; it was close to midnight. Whomever answered the phone was polite and I was able to speak to the driver who picked up my car. I was probably a jerk, but they were polite.
The next morning I went to pick up my car. Cost was exactly what was quoted to me the night before. The car was actually my moms and she of course was out of state on vacation, so they worked with me in getting the release from her so I could get the car.
Bad situation, completely my own fault. But the customer service provided was great. Normally I wouldn’t review a towing company but I really don’t think they deserve all the bad reviews.

I was camping in Big Sur 2 hours north of San Luis Obispo when I found that my car would not start. I had no cell phone signal and no means of transportation. I was able to finally find a phone and Henry came to my rescue. He not only drove more than 2 hours out to find me, but was given incorrect directions by my insurance company and instead of turning around or giving up, he continued to search for me. Henry was exceptionally bright, kind, thoughtful, and a fantastic conversationalist. He genuinely cares about people and his job, and he is always willing to help. He helped me find a rental car, a hotel, and a place to have dinner. I had a great experience during such a frustrating time.

We made the fatal error to stop for coffee on our trip home and then our car decided to break down. Fab – 2.5 hrs from home and 10:30 pm on a Sunday night. Enter Henry. He came to the rescue in about 20 min, towed our car to the dealer and even drove my Hubby by the closest car rental place so he could find it easily in the AM. We were so grateful for his friendly and prompt service!

Got a new car and ran over a screw in under 24 hours. The road side assistance company called Martin’s and they changed my tire so quickly and professionally! Thank you Scott! Hopefully next time I’ll change the tire myself, but as it was a new car I erred on the side of caution!
Glad I did, they got to me in minutes and even he even gave me tips on showing me where to put the jack and other tips for when I do it next time. Hopefully I won’t need your services anytime soon, but if so, I won’t be worried!
Thank You!

These guys have the hearts of cold blooded killers. I was telling him about my financial hardship and he told me I should have gone to college where they would have told me to save $ 1000 for emergencies.
I went out of town to see my girlfriend and there were no notifications posted to tow. I get back today and they tell me it’s going to be $ 725 dollars! I asked them if I could pay a small amount to get it out of the yard so they stop overcharging me like the predators but nope! Very revealing of their character. I asked them what they are going to do since I can’t pay. He said sell my truck. So now I’m going to lose my truck and my job because these guys say it’s expensive to maintain their trucks.
How about you tell that to someone’s life you aren’t ruining because I don’t want to hear it.

I had a flat tire and Martin’s was the only towing company my roadside service could find that was willing to send someone to Los Osos.
Henry was the best driver! He did a great job and was very friendly. My little boy was suuuper excited to ride in a real tow truck and Henry was really nice to him and we all ended up chatting the whole drive. It turned the normally-​stressful experience of having our car towed into a great experience that my son will remember forever. When we were at the mechanic’s my son kept looking out the door and finally he asked when his friend Henry was going to come back. If we need a tow again I know to tell our roadside service who to call first this time!
Thanks again!

My car broke down on the 101 and my insurance company called Martin’s. They were great:. The truck came very quickly. The driver, Henry, was entirely efficient, competent, and also a very nice and helpful guy. I hope never to repeat the experience but if I did I would be quick to call Martin’s.

Great service. Ask for Henry! I had a dead battery, and this is the service that my insurance contracted to come out. I would recommend Martin’s to anyone. Despite it being the 4^th of July, Henry showed up within 15 minutes of my call. The problem with my battery was that the terminals were too large for the battery posts, which caused the battery to drain. Henry helped rig up a temporary fix until I can purchase the correct terminals. He went the extra mile with efficiency, and pleasant service to get me back on the road, and on with my holiday weekend.

For the first tow of the day on a Monday morning, Henry was awesome! He arrived half an hour before the time estimated by USAA (7:30 am!) and got my car hooked up and ready to go in no time. He even gave me some honest auto advice, which is always appreciated. You’re the man, Henry — thanks Martin’s!

Speedy arrival when needed. I had locked my 3 year old in the car on a warm day and let the dispatcher know. They came within 5 – 10 minutes and worked fast to unlock the car. Henry was very nice and let my son sit in the tow truck (he loves anything to do with transportation). Thank you Martin’s for the great service!

Lets be honest… no one likes getting their car towed. It’s very obnoxious. But, the guy who I dealt with was very professional and even told me my car was towed for a stupid reason. For that, I felt just a little better.
For those of you who are talking about the $ 350+ fines for being towed… this money all goes to the State of California. If anything, be mad at whoever got the car towed in the first place. These guys just get the paperwork and do their jobs. Not saying I always agree with what’s being done… but these guys aren’t the ones reporting the cars to be towed. They just get called in to move it. It sucks– and believe me, the people who called my car in are going to be very sad when they don’t see my money anymore. The guys at Martin’s Towing made me feel somewhat better… surprisingly.

Great experience! My car was rear-​ended in Paso Robles, the tow arrived on time despite rain & slow highways. Driver Henry was especially helpful & professional, got me, the vehicle, & my passenger (+ cat) to San Luis Obispo in time for me to arrange a rental car on a Sunday evening. Excellent service, thanks again!