Owens Music Company

Terrible service, poor manners, worst customer service ever. Cannot open or close the store on time. If they get just one customer to help out, they get overwhelmed and rude if they actually have to work… so lazy… they just eat on the counter and just sit there and argue with each other like kids… All they want to do is ring you up… maybe they know music but no people skills… Very unorganized…

We drove 20 minutes from Grover Beach to go to this store. Arrived at 4:55pm and they had a «closed» sign already up. Hours of operation stated open until 5:30pm :(

So awesome to see a real music store. They have pianos, sheet music and almost anything else you can think of for making music. The guys in this store were so helpful and informative. I can’t get enough of this place.

I bought a ukulele that I was not happy with. The manager was very rude. I asked about returning it and was told that all sales are final.
I sent an email to the owners at the Santa Maria store, wanting to exchange the instrument, even willing to pay more. They never responded.

I came in here with my niece about a month ago to find a keyboard and a teacher for her. The guys behind the counter helped us find a teacher before even talking to us about keyboards. They were so nice, that I ended up buying a keyboard for my niece and a guitar for myself. This is the only music store I will go to in SLO.

They tried to hard sell us on stuff we didn’t want.

Wow. Bizarrely bad service here.
The female attendant (I think possibly the co-​owner) was constantly trying to hard-​sell me on equipment that I did not want, even when I had clearly expressed (repeatedly) that I was not interested in buying any equipment that day, I only wanted strings. To make matters worse, she had a very limited understanding of the things she was trying to sell me. She tried to push me into buying a guitar, and two different amps. I was not remotely interested in buying any of those things, and she kept pushing even when I said so repeatedly.
This is such a bummer, because I want to like and support mom and pop music stores, but so often they fail to play to their strengths. Instead they overcharge, and get pushy with customers. Especially with a first time customer like I was, this is a ridiculous way to run a store. I will NOT be going back.

The guys in this store are extremely unprofessional and they do not know the meaning of customer service. I can’t believe anyone would spend their money here. I know for a fact that I’m not the only person that has had such a bad experience with these clowns.
I will never step foot in this horrible establishment again. Do yourself a favor and go to Grand Central Music on Tank Farm.

Overall good experience.