Really Right Stuff

I bought a BH-​55-​LR ball head with a B2 AS II lever release style quick release clamp in 2006. In May I dropped the combo onto the pavement damaging the clamp. I emailed RRS and they replied promptly that they would repair the the clamp or take it in trade toward a new one at half price. I was happy with that deal. Only problem was I could not get the clamp to unscrew from the ball head. I emailed again asking if the screw might be reverse threaded. RRS replied again quickly that the thread is normal and if I had a real problem to send the whole works back. Fearing further damage I did that. RRS did the repair at no charge and sold me a new clamp for $ 60, half the normal price. This only took a few days and they apologized for the delay!
The quality of RRS equipment is excellent. USA made. The only thing better than a great product is a great product with great service and that is what I have received.

Arca Swiss plates can be licensed by others, so spec tolerances are generally good. I wanted a quality USA made piece that is easily accessible. RRS builds and finishes them well for the cameras in use. My 5D bodies have them for regular L to the gripped variants and single position plates when simplicity is desired. L plates are on the G-​Series past and present.
Their clamps are a go to and 4 of the B2-​Pro-​II are in use on varying platforms. Their TFA-​01 table top is a workhorse in my product photography and I can rely on it without hesitation. Same applies to the TP-​243 ground tripod that is taken on air travels. If they came up with a middle variant between the table top and ground I’d be interested too.
Sales staff via phone or in person has been pleasant. Questions asked receive a prompt and thorough answer. The showroom is drool worthy for the photo nut. Also love the bull dog there. :) Quality USA made gear comes with a price and I don’t mind their price structure. Resale is easy because their gear holds value and the quality known.
Definitely appreciate the RD and staff at RRS!

Tripod company called the Really Right Stuff is the Really Wrong Stuff when it comes to customer service. Under warranty, and after spending nearly $ 3,000 in tripods and heads, two of the rubber feet came off on our last trip to Patagonia. Rather than cover it they pulled a cheapO move and made me pay $ 8.00 each for the feet, which probably costs them a couple bucks to have made. They have no problem charging top dollar for their equipment, but when it comes to backing up their claim as The Really Right Stuff, they have zero integrity for covering that claim. I would recommend going to another company for your tripod needs. There is plenty of good equipment out there without dealing with these stuck up people from San Luis Obispo. I have never posted a negative feed on a company before, but these guys were just plain arrogant.

Really Right Stuff is absolutely as good as it gets. Their gear and customer service is nothing short of the best! It’s an absolute pleasure to deal with them, and using their gear is effortless and easy. I love being able to set up my camera and tri pod in seconds while being able to focus on getting the shot. Using Really Right Stuff products is akin to a Formula 1 pit stop; i.e. done in seconds. There might be cheaper alternatives, but they are not worth it. Buying from Really Right Stuff is an investment that allows me to be at my best. I am no longer hindered by hap hazard gear that is a struggle to use that takes my thought away from getting the shot. RRS is well worth the price of admission.
Do yourself a favor and treat your self to the best camera support system. It’s a great investment into your photography, has a high resale value, and will allow you to be at your best.

They make great L plates for cameras which is the only thing I’ve ever bought here over the years. I have found that there are better alternatives for the money in other brands of tripods and ballheads though.
I can’t say I agree with the Morman owners ultra conservative anti marriage equality anti diversity stance however. They donated large sums of money to Prop 8.

As far as the first review goes, I am very concerned that anyone would mix up someone’s religious beliefs with their business practices. I myself, have used RRS doe more than 10 years. I had only excellent experiences with Joes (owner) and the entire staff. I have even visited their site in San Luis OBISPO, CA. RRS has the best camera support gear in the industry. I do admit they do cost a little more, but their quality and equipment robustness is outstanding. They have wonderful catalogs, and an excellent website. Go to any photographic workshop and you will see their equipment. Ask around to see if these people love their RRS gear. My bet is YES.