Sprint Store By Direct Store

I went in when Joel was working. He and the other employee greeted me and welcomed me into the store. They were the nicest employees I have met at a Sprint store. Joel was extremely helpful and went above and beyond to make sure I was beyond satisfied with my experience. For a trip I assumed was going to be very frustrating and annoying, it turned out to be the complete opposite. Thank you, Joel!

Great service with knowledgeable staff. I think they went out of their way to make our sprint experience satisfactory

I love love love this store they are always helpful and help me figure out what needs to be done to deal with whatever issue i got and the staff are always great thanks everyone you are the bestest…

all the staff at the store are really friendly and helpful. i don’t have to wait in line for hours for a simple question like i used to with Verizon. I WISH THE INTERNET COVERAGE WOULD BE BETTER.

Horrible Horrible Horrible!
Sometime in the last two weeks i went in to get my phone replaced, not only did i not get a new phone until TODAY but Edwin the man assigned to help me could not have been more rude.
Edwin had told me that there were no computers ready for me and i was going to have to wait. Less then five minutes later he yells in the small store asking for my email. Five more minutes pass and he starts to loudly repeat my personal phone number for everyone to hear.
He was training that day so I wasn’t being told much. Edwin and his trainee were caring on a conversation between themselves. When i asked a few questions because i didn’t understand he got very rude. I ended up having to fill out paperwork because he didn’t explain anything to me.
I have been to this Sprint store many times over and even had Edwin help me out before, but after that experience never again.
Edwin thanks to YOU, i am a very DISSATISFIED costumer.

CUSTOMER SERVICE REVIEW:
Signed up with a girl named Kat. She was amazing. Super nice but not fake and was very efficient. I didn’t feel like she was dragging me around or trying to up-​sell. She was great! I would recommend having her help you if you want fast, efficient, and to the point service.
Brian on the other hand– I went in to exchange the phone I got for a different one (which I found out they didn’t have after waiting 45 minutes in line) and it was a nightmare. It was relatively busy and signing contracts isn’t the quickest at a cell phone store, I realize, but. according to Brian there was some things I could have done to prevent MY time from being wasted:
Unlike his friends that came in and were helped before the three customers in front of them (and the customers Brian was in the middle of helping), Brian informed me that «I should have interrupted him and the customers he was currently helping» to see if he could run in back and see if the phone I wanted was in stock. — Sorry Brian, didn’t realize it was my job to be rude. Maybe you should have greeted me and asked what I was coming in for so he could estimate when and how and IF he was going to be able to help me. I didn’t know it was my job to assume what and when it was appropriate to interrupt. Well thanks now I know.
Brian also proceeded to call a Sprint Operator and try to start my switch of phone before even looking in the back to see if my phone was in stock – then apologized profusely to the Sprint Operator for wasting their time while still wasting mine. Thats cool. We’re all just doing our jobs – oh wait-​except I’m a paying customer. What could have taken 5 minutes took 15 or more on top of the waiting I did for you to do your job in a very round about way AND the waiting I did so you could chat with your friends and give them a precious hug good bye.
When I asked him when they would get an order in I was informed that «nobody knows when orders come or what will come in». I asked if I could leave my name and number since I live in the North County and I would come down and pick it up but that wasn’t an option. I have to call everyday (which I am still doing) to see if they got an order in and if the phone I would like it in that order. Once I was told orders come in on Monday and Fridays by Brian but today Brian said he doesn’t know when orders come in. Interesting. They just come in when they do and I guess I will keep calling. Maybe I should be calling twice a day?! What if they get shipments in twice a day? WHO KNOWS? IT’S ALL A BIG MYSTERY I GUESS.
AND for the record, I know that some stores just operate in wacky ways and have their own protocol that doesn’t make sense and that’s that. Fine. But don’t be dick head about it.
So not only is Brian incompetent and rude but the entire Sprint store runs very inefficiently and apparently the employees aren’t informed about anything! So. it’s a guessing game. It’s a wonder they know how to unlock the front door.
*****The best part about Sprint is Kat who I guess is the only person who does know how to do her job and does it well with out being a condescending ass hole. Thanks Kat! You are probably the only reason that store location is still in business. *****

I highly recommend not even walking in this store. I tried sprint and was told I would be refunded in 24 – 48 hours if I was unhappy with the service. I wanted a galaxy s5 but was continually told the LG g3 wad better. (Well.not for me) I went to Verizon where they had no problem giving me the phone I wanted.. Also. I only got 3g in my house from sprint so I returned my phone for those reasons. When I told the manager that I only got 3g in my house he asked my address. Put it in the computer and told me that at my house I get 4g. (when I didn’t) that was just wrong. I was also told there wouldn’t be a restocking fee of returned in 3 days. Then they made me pay it anyway.. I’m still waiting for the money to be returned to me. If your set on using sprint. Don’t go to this store. Sprint was helpful in trying to 5o resolve the issues from the store. But it still takes hours on the phone.

The thing is, they pretend like they care and want to help, but that is not why they are there. These guys work on commission (as evidenced by the «trophy» whiteboard in their backroom which counts the number of sales that each rep has for the month) and once a sale is done, they’re satisfied and could care less about solving your issue.
I had a lot of trouble with my iPhone setup and the problem could not be solved by Sprint or their technical support. They also would not allow me to return the phone, even though it was within the 14 day return period. They kept blaming Apple, iOS, and the iPhone — anything BUT Sprint or themselves.
After spending nearly 10 hours troubleshooting this issue between Sprint and the Apple Store, and technical support online, it was an Apple Rep that took great interest in the confusing problem that I have had who helped solve the issue. How did it get solved? A top tier Sprint Technical support guy reset one thing and voila, it worked.
As happy as I am to have it working, it is extremely frustrating when the sprint folks could not figure this out. They simply took no interest and always had me call sprint customer care or go to apple.
These guys are scummy salesmen with one goal which certainly is not customer service.

So, I’m very split on what this store should be rated, because my in-​store experience was great, however I’m still dealing with a major headache (almost 5 months later) from when we switched to Sprint in March of 2013.
When I walked into the Sprint store, we were helped right away. I was used to Verizon, where you sit and wait for an hour before being helped. So that was really nice! Our sales guy kept filling us in on promotions that seemed too good to be true. Port in credits, discounts for being credit union members, sales on phones… etc. He also told us that Sprint would have 4g coverage in SLO in early summer. It really made the switch easy.
However, after the switch while we were waiting for our discounts and credits to show up on our bill, we discovered that the salesman left out important details about filling out forms and that the main account holder had to be the one with the credit union account in order to get the discount. Thankfully, the corporate office was able to help us out.
Long story short, I have spent 8 hours on the phone with sprint over the course of the last 5 months trying to get the whole situation figured out… Oh, and we still don’t have 4g coverage. The switch has been VERY frustrating, but is definitely worth the long term savings.
So, if you plan to switch with Sprint, make sure that you get all the details, double check them with corporate and/​or a store manager before you setup anything!