The Home Depot

Standing here at Home Depot waiting for the help that 2 associates have said they were helping me to rectify a problem that another worker miss the cut by 1 ½ inches. No one knows what they are doing in this place. Been here 45 minutes and still waiting for someone to return to help, not just promises that they will be right with me. Thank you so much in helping out a senior female!

We purchased a refrigerator online and paid extra for hauling the older refrigerator away and hooking up a water line for the ice maker/​water dispenser. They did not take our old refrigerator and refused to connect the water line because we did not have a spigot next to the refrigerator. I called after two weeks and was told the charges would be reversed. After 10 weeks my wife spent an extraordinary amount of phone time only to have them reverse the haul away charges. Today I was told they can only reverse charges one time online and we would need to go into the store. I will not buy another appliance from Home Depot online.

So I never thought I’d be giving Home Depot 5 stars. I went in today to get some PVC for a DIY frame for a backdrop. I thought it was going to take me forever to flag someone down, see about getting it cut or purchasing the tool to do so, etc.
I walked in there were 2 people who greeted me at the door, one directed me to Plumbing. On my 10 isle walk to isle 16 I was asked twice if there was anything I needed help with. I was super duper shocked, this has never happened at Home Depot. I went down isle 16 and ran into Kenneth, who I asked about some PVC fittings, he helped find everything. I asked about PVC cutting and he told me I could cut it there myself an he could cut down the 10 foot pieces down for me. He ended up helping me cut all of it and made sure that I had exactly what I needed. He was soooo nice and helpful.
I totally understand the lower ratings, I’ve had to wait 20 minutes for people to give me the run around about someone eventually getting to the back to cut some lumber, get half ass answers when looking for garden stuff etc. I was blow away this time. Thank You Kenneth!

After paying in advance for a Home Depot person to measure my home for doors, I get the run around and no commitment to meet my schedule needs even a week later. Even the store Ops Manager was no help in resolving the issue to my satisfaction and didn’t even know that the item I wanted to purchase was on sale for a 15% discount. The manager was not willing to extend the sale price until a date when Home Depot could do the measurement. They lost thousands of dollars on this sale and lost a good customer. I am very unhappy with this outcome. I recommend all others to buy your products somewhere else.

Worst store… 80 people working but no one willing to help you! The guys at paint we nice but trying to get some plywood cut we waited 15 minutes no one came then my boyfriend walked to the front ti be told someone would be there as soon as they could sooooooo 30 minutes later still no one. not even anyone to check up on us another man before us had already waited 20 minutes… Major bull shit you would think someone would have their shit together… The girl who my boyfriend talked to had an attitude. Staff your departments and get yr shit together and don’t work there if your going to be a bitch because I guarantee I’m a bigger bitch. I worked customers service jobs before and I know how hard jobs can be but when I see 7 ppl who work there walk by and not acknowledge us at the cutting area… I’m sure no one will do anything about it because the manager obviously can’t manage!

April 6, 2016 I purchased a 36×70 sliding screen door replacement. Do these folks even looked at their products? This has to be the cheapest piece of junk I’ve ever seen. My original sliding screen door was one solid piece with two guide wheels on top and bottom. The one they sell has an adjustable top and bottle panels, it’s not one solid piece. The wheels barely hold the door up, springs in the guide wheels are very weak. It doesn’t fit well at all and it’s really cheaply built. I’m very disappointed in Home Depot! I’d take it back but I had to bend it a bit to get it to fit in the door jam. So be ware of their $ 69.99 sliding screen door replacement. Open the packaging to really see what you’re really getting.

Expect to walk past three employees toting a 1 ½ cubic feet bag of potting soil over your shoulder and all three of the glare at you because it’s 15 minutes before closing time and not one of them will offer you a cart or to carry it for you to the checkout. And then when you get to self check out, which seemed to be the only option to pay for said bag of potting soil, there’s a cashier standing in the middle on her phone. So after I put the bag down, I had to pick it up again to scan in the self check out register. And since it was suddenly pouring down rain and I mistakingly parked by the nursery halfway across the very dark lot, I grabbed a cart on my way out only to get another dirty look by another employee (like how dare you take a cart into the lot when it’s pouring down rain but it’s 10 minutes before closing?) I don’t expect crème de la crème service, especially before closing, (I’ve worked retail, I understand, and I sincerely apologize for giving you business that close to closing), but something other than dirty looks would’ve been an act of humanity.

BEWARE! Do not use this Home Depot for installation. We had them install a $ 550 water heater. The sent Jerry’s Plumbing to install it. Jerry’s had quoted a price of $ 1500 (which seemed outrageous but we were desperate, from out of town, and foolishly thought we could trust HD). We had to wait 2 weeks for the appointment and drive 3 hours to be at the house. The price became $ 2200 when they arrived at our house (late afternoon although we were supposed to be the first afternoon appointment) because we needed a stand ($ 40), a drip pan ($ 20), and a few hoses (cheap). They did not come with those items even though they were told many times that a stand would be needed. The installer immediately left to get «supplies» and returned 2 hours later. He claimed it took so long because Home Depot gave him a hard time. It was well after dark when he finished and discovered the gas was off and he couldn’t test the install. It will never pass inspection as there was a hole in the wall behind the water heater, which I noticed after the job was done and which was not pointed out prior. So after all this, the water heater will need to be taken out to repair the wall, which will need to be done to pass inspection.
The plumbing company told us Home Depot sets these ridiculous rates. Home Depot claims the plumbing company does. Someone is lying. No sign of that permit they were supposed to get. The HD manager could care less that customers are being taken advantage of by the installers they recommend and claims no responsibility.

Stopped today between showers at Home Depot. I had to buy two Carbon Monoxide detectors before I could close escrow on my house. Picked up two Kidde alarms that plug-​in to a wall socket. ($ 58.26 at self-​checkout.) I cut them out of the blister pack and pulled the plastic strip protecting the batteries from the contact. When I plugged them in on each level they began to intermediately chirp! Went online to find out if I had done something wrong. I then tried replacing the batteries. They stopped. So these two Kidde monitors must have been sitting in someone’s warehouse too long! Have you looked at how many pages it takes you to sign to sell or buy a house? I can’t blame HomeDepot for that.

I am soo sick of the employees NOT HELPING! FIRST It’s so hard to find an employee then if you do MOST don’t know anything. «showing me 50 items saying it MIGHT WORK» well thanks you are NO HELP! The kid by fasteners today Dec 10 at 2:00 pm. Miners helps out their customers!

Automated phone service is terrible. Ordered $ 2000 washer and dryer, scheduled delivery today, had a quick question, was automatically hung up on for not responding. Try channeling some of those marketing funds to customer service Home Depot. Robots hang up on me after spending thousands, get real!

We are remodeling and have spent many hours in Home Depot. The employees we have come in contact with have all been patient, professional and helpful. Appliance dept and paint dept were wonderful to deal with. We just ordered carpet. So far, very happy with everything we have purchased.

Good luck getting anyone to help you. I needed some blinds and needed them trimmed. I ended up making three visits because I kept getting tired of waiting for help and leaving. All told I probably spent about 2 hours searching for someone to help, going to customer service and having them call help, and waiting around for help that would be there «shortly». Terrible experience.

Congratulations to Manager Jeremy, employee Devin and whomever else does the hiring here.
Today I asked Devin for help finding a refill item. It was not in stock. Instead of just shrugging his shoulders, Devin found a creative way to solve my problem and offered a discount. It turned out I didn’t need the discount because the alternate was on sale, the beauty of this story is, management at this Home Depot apparently allows employees leeway to think outside the box.
I have been in Home Depots all over the country. Often the only assistance was a stupefied teen scratching his head.
I would have given 5 stars but Unilocal seems to have a prejudice against posting 5 star reviews.

Bought a bbq for my first time last week — got some great help/​tips from an employee there since I’m a beginner. The grill and the tips I got have worked great so far!
Thanks!

After being a frequent shopper here over the past 3 yrs. We show up tonight with our dogs, and find out they are no longer dog friendly. We’ve been here so many times that a majority of the employees know our pups by name. Guess it’s time to start shopping somewhere else since our dogs go everywhere with us.

Home Despot are what you expect. Cheap products, poor service, and actually do not stock a full range of stuff. I found the brass and iron pipe fittings to be less expensive at the local Miners Ace Hardware store. Having said that. Home Despot is the the place I end up when I am working out of town and need something fast. If they would only layout the stores identical to each other it would be a perfect world.
Philter

This place sucks. Never anyone around to answer questions and it’s not even cheap anymore.

Your standard Home Depot, maybe a little smaller and nicer than your average Home Depot. Good variety of your standard home improvement fair, there was a lot of staff available which is unique for Home Depot and the parking is spacious.

Pretty standard Home Depot — prices aren’t great, but if you need something, you should be able to easily find someone to help you out. I’m kind of the worst at DYI, and I can’t even navigate this store on my own. Last three times I’ve been here I’ve told myself that I’ll find picture hooks on my OWN, goddammit, but end up leaving empty-​handed with my head hung in shame. ‚-(I personally prefer an Ace Hardware for the small stuff, but if you need big pieces of wood or whatever this is the place to go.
My family has been buying Christmas trees from Home Depot for the last 10+ years. Prices on them are very reasonable for the size, even if they don’t smell as strongly of tree as I would like them to. I like my trees FRESH.