The UPS Store

The staff was super nice and my letter was given a tracking number and was delivered ahead of schedule! For reference, I was able to mail a letter from SLO to Germany for less than $ 4, including the envelope and stamps, and it got there within 2 weeks!

Most of the people who work there are nice and helpful, but I just walked out of there after an infuriating conversation with a young man working the counter. First (and unrelated to my issue, but noticed), he started singing loudly along with the music on the radio after I came in, which I found unprofessional. Next, as the young woman trying to help me couldn’t find my order, he butted in to rudely ask «Did you get a call from X person that it was ready?» I said no, I had gotten a call from «Y», and he asked me, a little louder, if X had called. I said no, Y had called me to say they were ready. The look he gave me was that I was a moron and then he spoke to me like I was in third grade to tell me that «well, no one by that name works here. It must be another UPS store.» He then turned his back and walked away. No customer service, no offer to check another store, but a whole lot of some kid treating me like I am stupid and not worth talking to. The mistake is mine, but to be treated rudely and made to feel like I am stupid was unacceptable.

As a small business owner, I work with Ian who is the Print Production Manager for all our printing/​advertising needs. I have been really impressed by the quality of the work, the quick turnaround, and the competitive prices. I highly recommend that you go here if you need to get a job done.

I was trying to get a print of a pen drawing on some very heavy weight art paper. I went to several print shops around town. Most said the couldn’t do it since the paper was so thick and one wanted to charge $ 50 for 4 prints. These guys said they weren’t positive but they would do their best. They cropped, lightened and printed onto my thick art paper for less than $ 3!

These guys always provides service with a smile and they know their business.
If you pay them to box things up and ship them out it can get a bit pricey, but the service and lack of headache are totally worth it to me.

We just got overcharged, and encountered a rude «manager» who made it worse. Been there frequently in the last few months… not going back. Don’t need to be treated like that while giving them my business!

Just popped in to send a small package to my Colorado family. I was greeted with a smile and eye contact upon walking in!!! So rare this action but goes a long ways. The young man helping me Deonte was friendly, helpful, and efficient. Not to mention very cute! Anyways in less then 10 minutes I was done and on my way. Thank you for brightening my day and showing excellent customer service Deonte.

I have used the UPS shipping service from the Marigold Center many times over the past 15 years, and everything has always been fine. Today, I brought a box in to mail to my son in IL and was astounded by the prices quoted for an average size box. UPS ground would take 6 days for $ 25 (and that there was a «fuel surcharge» involved). When I balked at the delivery time (the box included baked goods) and said I would just go to the post office, the clerk said that I could send it Priority mail through the UPS store, that MAYBE it would arrive by Friday and the price was $ 55!!! Holy moley!
I took the package over to the post office on Dalido and was told that Priority mail would have the box there by Thursday and the price was $ 21. Done.
I realize that the UPS store is in business to make money, but a $ 34 markup on Priority mail was ridiculous. Thankfully I had options today… and will not be using this UPS store for shipping anything in the future.

friendly yes, user friendly not!
of all the 5 stores i use regularly ((marin), this is the toughest on me.
sign weird documents, produce ID, refuse to provide me with auto confirmations the other stores do without asking and charging for this service that is free at the other 4 in Marin. they are simply customer unfriendly from a transactional point of view
it is a store driven by owner/​manager self protection that adds to the complexity of simply mailing a package. they just don’t get it

I went to UPS to print some stuff for a business professional event, so I needed them done nice and quick. Ian was the guy who helped me. He was super professional and sweet. Great customer service and knew exactly what I wanted. This would definitely be my go-​to printing store for anything in the future. Prices were also reasonable. Highly recommended!

The UPS store is the one copy store I will use over and over. Last minute needs satisfied, the quality of the service is 5 star and I know I can always count of getting the best for my business. Thank you!

I had some photos that my husband took on one of our vacations enlarged and put on canvas at The UPS Store and they look amazing!!! I am so happy with their work. It is great to be able to talk with a person who will be doing the work for you and give you advise before you submit an order for such a large print. The UPS Store also helps me with shredding and copying documents to CDs so I can shred even more.

I love this place. Their staff is very helpful and actually get orders correctly! I used to go to a major office supply chain just down the street, but the staff in their copy center are rude and take forever to handle simple print orders. I love that I can just shoot my print order to their e-​mail (
) and pick it up when it is ready.

My marketing company uses the UPS Store in Marigold Center regularly. We’ve always been pleased with the quality and their service is second to none. In fact, today I had a major crisis and the owner called me after work hours to provide a solution. They are fabulous!

Best place in town to print fliers. Their prices on color fliers are half what I used to pay elsewhere, and the quality is excellent. I send an e-​mail with the pdf attached, and pick up fliers later that day. The staff is friendly, efficient, easy to work with. Highly recommended!

Not all UPS stores are created equal… This ownership and staff at this particular UPS store go above and beyond in service, value and product. I take all of my printing projects here, small to big, and am always extremely pleased with the final product [thank you, Ian!]. btw, I used to live in SLO, but have moved to Santa Barbara, and even with [next day] shipping, they STILL beat other prices, and did I mention, the service is outstanding.

Very nice experience.
Clean and easy to deal with.
Simple in and out and I liked it!

I recently volunteered to do some printing for our neighborhood and had some computer formatting problems. Ian and Nick (UPS) both went out of their way to help me. They were actually MORE knowledgeable than the people at the Apple Store where I had attempted to get the problem fixed. I have been using the services of this store since it opened and every employee has always been friendly, efficient and has seemed like he/​she enjoys working there.

Helpful, approachable, easy.