Urgent Care

If I were you, I would avoid this urgent care at all costs. Go to the one off Madonna. This place is very unorganized on many levels. I came in with suspicions that I had strep throat and needed to get a test done. Usually it takes about 5 – 10 minutes for a medical assistant to do a throat swab and come back with results, but they said they would call me with results the next day. 2 days go by, no call. So, with my stinging and aching tonsils, I call them. The girl at the front desk tells me «oh, if we didn’t call you, you should be ok!» So I thought it must have been allergies or something not contagious. 10 days go by… Still hurts and is on and off getting better then worse. I call AGAIN and they transfer me to a medical assistant and he said my results are positive for strep!!!
SERIOUSLY, 10 days for a strep test?!
I was miserable, it got wayyyy worse, and nobody there cared when I was upset it took so long even when I was patient and reasonable with them on the phone. I am also a waitress and was at work on those 10 days. I wonder how many people it spread to.
I do not recommend this practice to anyone.
0 stars for them.

Wow, this place took good care of me today — especially the receptionist with short blonde hair. She was super sweet and helpful and very clear and on it. I was grateful that she was there as she made the whole horrible visit with my daughter better (my daughter was screaming for two hours straight because of ear pain). The nurses and doctor were wonderful as well. I normally go to the urgent care on Madonna but they were already closed when the screaming commenced, so we went here instead. Not my ideal way to be spending 90 minutes, but a shiatsu wasn’t on the menu for today. :(Anyway, if you’re stuck after hours and need some help, they are great. I’m sorry so many other people did not have the same experience as I did, but I’m grateful for the fact that these ladies (and esp the one in particular) went out of their way to be kind and helpful.

I got sick during the worst time of year, between Xmas and New Years, with an infection on my finger. Called the other urgent care in town on Dec 26^th, their wait was already 90 minutes, so I gave this urgent care a call. Their wait was «30» minutes or so. When I arrived there were several people there but I got in the room within 40 minutes. Saw the med assistant Soquel who is awesome, with a smile on her face and soothing manner. The Dr I saw this visit was not my most favorite, didn’t take a culture, lanced my gross infection before it was fully numb, and made a bloody mess. Soquel got to clean that up. Came back in two days and again didn’t have to wait long even without an appt. (one of the girls told me that with my insurance it was cheaper out of pocket to come in as urgent care) This time and the next time I saw Dr Robert and had a much better experience. He cultured my gross whatever this was, was very gentle and caring. Now I’m on my third antibiotic and feeling better finally. Have another appt in 3 days. Honestly the wait time here is not that bad, and they even give you a pager if you’d like to wait in your car ! I’ve waited a lot longer at restaurants ! So kudos to Elizabeth, Marissa, Maria, and Pam at the front desk, and especially to Soquel.

Receptionists are awful. Absolutely no sense of urgency or caring. Very unprofessional as well, when I was waiting for my turn they were joking around with each other and ignoring me. When I was finally treated by a doctor, she seemed upset to be there. She was bored and hurried the process.
They don’t care about you here! It took a few days for me to switch my primary physician due to technical difficulties with my insurance, and when I explained this to the receptionist and asked for my physical therapist referral to please go out faster than two weeks they blew me off. TWO WEEKS for a simple referral to a physical therapist! I’m sorry, I have no idea as to why any referral should take up to two weeks. Oh yeah and the doctor, upon telling me how long the referral would take, told me: «Don’t call us, we will call you». Thanks guys, great customer service.

This place is a joke! The receptionists obviously have no idea what they are doing. Last time I went in I told them my billing address had changed and gave them my new info. I’ve had to call multiple times telling them to change my billing address because I have still not received my bill from 4 months ago. They themselves have even called me for my new address, which I gave them – yet still no bill. And now I’m receiving calls from debt collectors! Thanks for being worthless. I’ll never be back.
Oh and to actually see the doctor, you’ll have to not only wait in the waiting room, but you’ll also wait about 2 hours in the actual room for any type of service. Once you actually get to see the doctor, he might prescribe you the wrong prescription like he did to me then make you pay another Co-​Pay to get the right one. Fuckers!

I’ve been going to Family Medical for many years and as long as you have an appointment the wait time isn’t bad. I went here the other day and saw Dr. Angelucci. This was my first time meeting her. Wow!!! What a Great Doctor and person!!! She has a warm Bed Side Manner and a nice since of humor. She is knowledgeable and comforting. She doesn’t talk over your head, it’s like talking to a friend!!! Her assistant Jenn was just as kind and sweet. It’s to bad I don’t get sick very much (Haha) because they are just too cool. Oh and Arron (not sure about the spelling) one of the receptionists was amazingly cool and nice. 5 plus stars

BEST urgent care I’ve ever been to! I had been to one up in Templeton, and was wrongly diagnosed with allergies. Called here, got an appointment. As I walked in, there was a few other people in the waiting room and the receptionists gave me paperwork to fill out. As soon as I gave them the paperwork, they took my photo (which is normal for offices that have a paperless system. It helps identify patients so there is no mix ups, and helps the staff place your name to a face! It’s not a bad thing, people! Don’t be so sketched out by it!), and as soon as my photo was done, I was called into a room. The doctor was a younger gentleman, I forget his name, but he was awesome! Took the time to listen to my concerns and history, was very thorough with the exam, and gave me a prescription that actually worked. The nurse was very sweet, and had a great sense of humor (which is always refreshing, if you ask me). The receptionists were also very sweet.

My whole family comes here and for the past 15 years we have been pleased. The staff is usually friendly and pleasant. I like the fact that I can make an appointment or come in without one. The visits have been thorough with adequate time with doctor. Sometimes we have to wait. The buzzer addition is an improvement. Being able to wait in your car or outside is nice. When the wait is expected to be over an hour, I go do an errand or two or read a good book. If I am already in a room and it has been longer than 10 min., I go find someone. Usually I am seen right away. All in all, we are more than satisfied.

creepy male nurse, time wasting employees and ridiculous prices. there is one employee here who knows what she is doing — nicole.

Horrible place, dont go threre .
got in, filled paper work & asked to wait. ended up waiting a full hour before i went back to the receptionist who said normal wait is 2 hours and acted like i am making a big deal for nothing. then they ot me to the room and the nurse sid the doc will be in soon. I was left there for another 45 mins then when i got anxious coz i get anxiety in closed rooms i asked the nurse who said i am next to be seen, i waited another 45mins, now my anxeity was at peak, shaking and sweating. i went vback to front desk, girls coldly said they can cancel the visit or i can go back to the room. i went back and waited another 15 mins for th doc to come in & 15 mins after for the nurse to come back and draw my blood.
if they dont understand the meaning of «URGENT» in the name «urgent care» then they better close down that section and turn into a regular office.

I went here about year ago and I waited for almost 2 hours to spend less than 15 minutes with the doctor. I was given a prescription for antibiotics against pneumonia very quickly. I’ve had walking pneumonia since. Maybe if I was given more time to be evaluated, the doctor would have had a better solution.
I definitely do not recommend visiting this place if you have anything serious. Being sick for a year (and going) is not worth it.

The first time I went there it was a Thursday afternoon and the wait was about 45 minutes to get called for vitals and another 10 minutes before the pa comes in and asks a couple of questions, prescribe me some meds and leaves. Today, a Sunday we went there, my husband has a very bad throat issue going on and is in pain, we walk in and front desk say it will be one hour wait just so we know, we said it was ok, one hour to relieve him from some pain is well spent. Two hours later they call his name, take him in and take his vitals, nurse leaves the room and says Dr. Will be right in. 20 minutes later my husband gets out of the room and ask one of the nurses if he has to wait any longer, he is in pain and has being waiting for 2 hours and 20 minutes, the nurses look at one another and tell him it may be about 15 minutes maybe a little longer… needless to say we left and will probably never go back, why is it called urgent care? The nurse told him it is a long wait because they were not ready to see 45 people that day, ok… when we got there and put his name on the list you could count on one hand the number of patients that signed in, and remember we were told one hour wait… what a way to spend his Birthday… which no one there notice from his paperwork, we left and went to Med Stop on Madonna road and within 30 minutes he was in, out, diagnosed and taken cared of and had so many people there wishing him Happy Birthday it was a good service.

Took +2 hours to be seen for an eye injury. I’ve had good experience coming here in the past, but this last time was so bad that I don’t think I will come back. I sat in a closed door waiting room for an hour and a half before the doctor came in.

AVOID THIS PLACE!
I have an ear infection. So, I call here, and Med Stop on Madonna — where I have been at least 3 times. They both quoted around 45 minutes wait and since someone I know said this place was awesome, I decided to give it a shot.
A big mistake.
I go in, they have me fill out papers — the usual. The spot they give for you to write any health issues any of your immediate family may have is about 1/​8″ high by ½″ wide. There is just as big of a spot to check if the family member is deceased. Clearly they don’t want that much info. Ok, I fill it out, and move on.
THEN — they take my picture. What? Who the heck wants their picture taken when they go to a doctors because they are sick or in pain? They said this was to avoid «me having to show my ID». I’d rather show my ID, thanks. But since I was not feeling well and trying not to be cranky, I let them take my picture. Another patient about an hour later refused, and I wish I had.
The first sign of trouble was when the receptionist told someone else waiting that the doctor was around an hour behind FOR HER APPOINTMENT. This person had been there since I arrived, which was about 45 minutes earlier. If they really wanted to warn her, they would have called her before she arrived! The person decided to reschedule and left.
I’m trying not to be cranky, because clearly I don’t feel well, so I wait patiently. They quoted around 45 minutes, and I had been there 45 minutes, so my time was soon to come — right?
No.
Another woman, about 1.5 hours into my wait — went up to the receptionist and said she had been there 2 hours and was physically unable to sit any longer and had to leave. She rescheduled.
They didn’t pull me into the back to sit me in an office until I had been in the waiting room TWO HOURS. Then, they sat me in the little room, where a nurse came and asked me 5 questions I had answered on the health questionnaire. Then left me. For ANOTHER HALF HOUR. TO LISTEN TO THEM TALKING IN THE ROOM OUTSIDE. THe male doctor working kept chatting with the nurses who giggled bunches like they were eating up his wise words on insurance. I heard him talk to the nurses for literally 20 minutes. Maybe he should’ve been seeing patients? Just a thought.
The doctor finally comes in. She was delightful, the whole exam took less than 5 minutes to confirm the ear infection — and half the 5 minutes was spent with her asking me about my earrings. So far, I’ve waited 2 ½ hours for 2 ½ minutes of actual doctoring. Also — I had to teach the doctor about at what point your ear holes will close back up and at what point you have to have them stitched. Didn’t give me a lot of confidence in her abilities.
Also, neither her nor the nurse had any idea what an electronic cigarette was when I said I had quit smoking down to 2 or less cigarettes a day (sometimes none!). They are in the health profession, and both the doctor and nurse asked me if i wanted to quit which led me to explaining yes, of course, this is why i’m smoking the electronic cigarette. (which has been out for over a year, you’d think doctors might have some kind of a clue?)
SO, I finally see the doctor, she confirms the infection, tells me she’s going to prescribe me an antibiotic and drops for my ear. Doesn’t tell me names of medicines, or any other info. Very brief. Tells me to ‘go sit back in the lobby’
So i go sit there. FOR ANOTHER 25 MINUTES! (I set a stopwatch on my phone). At this point I am about ready to cry with frustration. I go to the reception desk and ask if I can get my prescription because «I’ve been here 3 hours and I really want to leave». She disappears for a minute or two, and says «no problem! they are phoning in.
How long would they have left me sitting there if I hadn’t walked up?
The whole visit took THREE HOURS for 5 minutes with a doctor when I was quoted a 45 minute wait.
And I’m not sure why they had me fill out the health history when both the nurse and the doctor asked me the same 4 questions I had already answered on paper when I got there. They didn’t even look at it, nor communicate with each other.
Worst customer service in the world. Had they been a retail store, they would have been out of business by now. I will never return.

I’ve been really happy with this place so far. I like that I can have the same doctor for my urgent care and my primary care. They’re friendly, and helpful. Best doctor I’ve had in a while.

I came here for a few non-​emergency ailments when I lived in SLO. I only came to them when the community health center clinic was closed, due to my high-​deductible insurance plan that made this place pretty expensive. Had I had better insurance this would’ve been my go-​to place every time I was sick. This is a great urgent care practice that’s open 7 days a week, is well-​run, takes pretty much any major insurance, and provides a high standard of care. They provide non-​emergency services by appointment or on a walk-​in basis.
Even though I’ve never made an appointment I never had to wait very long at all to be seen by a doctor or physician’s assistant. Some of the ailments I can I recall having when I visited were bronchitis, pink eye, and an ear infection. The doctors I saw were professional and got me fixed up right away. They even made sure I got cheaper antibiotics thanks to my crappy insurance.
All in all, a very satisfied customer. I wish I could find such a well-​run clinic in the areas I’ve lived since that took insurance and had 7-​day-​a-​week care.