Billiards and Barstools Big Kid Toy Stores

My friend and I went in a few days ago to purchase dartboard chalkboards for our other friend’s dartboard. They didn’t have what we wanted in stock, but my friend had purchased the chalkboard we wanted about a month ago. We were told it would have to be put on their next order, but that they would have to place an order of $ 500 or more to get it done. The man who was helping us at first was helpful, but the lady working behind the counter acted as if we were bothering her, and was curt and rude. My friend who I was with told me that she had treated him the same way several times before. After we attempted to elicit help from her, which was futile, she told us that she was helping 3 people. And? I don’t care if you’re helping 10 people, you can still be friendly and attempt to EARN a customer, or RETAIN a customer’s business. I don’t believe in 3 strikes with customer service. I will NOT be going back at all. I’d rather drive 20 miles further to get REAL customer service.
I DO NOT RECOMMEND THIS STORE, ESPECIALLY IF YOU GET «SMILEY» BEHIND THE COUNTER. SHE IS RUINING THE INTEGRITY AND SERVICE OF THIS STORE.

We went to Billiards and Barstools after being recommended by an associate at another store. We found the bar stools we wanted that were decently priced and bought them. We were told they were not in stock, but guaranteed we would have them by Saturday. After being told they wouldn’t be in stock in time, they bent over backwards to make sure we had them in time. We were really happy with that part.
They offered to put them together or let us do it, and we opted to just do it ourselves but they went ahead and did it for us. Upon arriving home we realized they half-​assed putting our bar stools together. I picked one of them up today and the seat came almost completely off. That’s when we discovered that 2 of them are missing 2 screws and the other 2 are missing 3 screws. Also, 2 of them were put together very off center and I will have to fix them today.
The people that worked there were nice enough, but this is too much of a headache. I won’t be going back or sending people their way. Would have been a 4, but overall I’m pretty annoyed.

This place is chill. Sean was super cool and helpful. Very knowledgable guy… and very honest about what product is right for myself and my home. This place makes me wish I had a ton of money to spend!!! If I did I would have gone home with every gaming table in the store.