Eckert’s Moving & Storage

I want to thank both of you and the team from Eckerts Moving Company/​North American Van Lines for the wonderful service you provided during our recent move from Escondido to Idaho!!!
Moving out of state along with the other challenges we face day to day in life has to be one of the most stressful situations to deal with. I am a perfectionist, a worry wart and don’t like people touching my possessions let alone taking them out of my sight for over a week. Those fears were greatly reduced to almost nothing with my decision to select Eckerts.
I had several competitive bids but felt immediately comforted with my sales rep Kate Vallone. She was thorough, reassuring, competitive with the bid and made sure there were NO surprises. In fact my weight actually came in lower and that was a pleasant surprise. Megan Luminare handled all the back office work and provided excellent communication on pick up and delivery expectations. I cannot thank her enough!
Last but most important are the guys that padded and moved my belongings with the utmost care! Robert Whaley was my driver and an incredible person. Thank you so much for taking such good care of my furniture! Robert Rocks!!! The crew in Escondido Manny and Joe-​Joe wrapped everything to perfection. They made sure that All the furniture legs were completely padded and protected. The guys on the delivery end also took great pride in making sure to protect all of my belongings while unwrapping them.
I feel that in the service industry it is important to take the time and praise people for a job well done. Thank you all so much and feel free to use me as a recommendation!!!
Best Regards,
Nancy Cole

I cannot say enough about how courteous, professional, generous, and helpful every single person at Eckert’s was during our move. We loved working with them — they did everything in less time/​for less than what they originally quoted, even while bringing an extra man for the job. The workers were very hard-​working, ethical, and helpful. You simply cannot go wrong having Eckert’s on your team. Who dislikes moving? No one more than me, but they took the pressure, stress, and worry off within minutes.

We recently used Eckerts to move us from California to Arizona. They were very professional, courteous and efficient. All of our goods arrived in great shape with nothing broken. The estimate was the closest of all the estimates we and the estimator followed up with us to make sure everything was ok. I would highly recommend them for any move to Arizona.

I did a local move with Eckert’s in early January. Kate came out and gave a realistic quote and gave a sense of security, answered all my questions and concerns. On the day of the move, two professional movers showed up on time and got to work right away. I have moved many times, I will have to say this was a perfect move. Art and Guillermo should be commended for the great job the did, nothing broken, and very close to the time frame outlined in the quote. These two worked diligently and I really appreciate their help, especially with the 12 foot cactus plant.

This rating due to the company contracting another truck company to move us and trying to scam us. A person came out to our house and My wife got a will not exceed quote from the rep. Everything was delivered fine except for the refrigerator being banged up a bit with a small dent. They said they do not do claims. Upon them leaving the had me sign off on a lot of places with out saying what it was for only that it was needed for completing the work order. Duing this time I also had 1800 junk, time warner cable and other things going on with moving in a house. So things were hectic. Once I saw the bill online it was almost 200 more than was quoted.
My wife called back and they said we had signed a work exceeded order, which I do not have a copy of. They also said the crib took longer to put together.
We were told they took apart and put together cribs all the time. The other thing is they didn’t habe their own tools for the job as I had to supply them. Even then they took the entire crib apart which was not necessary. I had explained to them only the back part needed to be taken off.
Once at the new house they couldn’t put it back together and my father in law had to help them.
My wife called back to make sure we would only be charged the max what they had quoted and was hung up on. She had to call back and the same lady wouldn’t talk to her, only via proxy the receptionist.
We are still waiting for our refund.

Eckerts is a first class moving company that made a 3,000 mile cross country move as seamless as it gets. Not only were they friendly, prompt and professional, they dropped boxes off on zero notice on a Sunday morning and finished up a move flawlessly with neighbors overseeing so that I could get started on the 5 day cross country drive ahead of them. Megan in their San marcos office is competent and caring about individual issues. Use this moving company, you will not be disappointed!

AVOID this company at all costs! They make you chase everything down yourself and takes them days to get back to you with any information. The staff is unprofessional. Horrible experience! Save yourself the money and time-​go with a real moving company!

Did you know that every 5 miles, there’s either a Starbucks, a McDonald’s or a Jamba Juice? –literally, every 5 miles (10 at the most).
Did you also know that if you Google ‘Public Scales in San Diego’, only 2 companies show up? –thats right, only 2… so how many people do you think, live in SoCal– who need to get their trucks’ weight, certified– everyday?
Those 2 companies have bad phone numbers. They probably DO exist– but in today’s economy, multiplied by rising gas prices– I wasn’t willing to take a 45 minute drive and eat up 4 gallons of gas, just to find out the companies closed down. I tried calling the numbers listed and none of them worked.
HOWEVER– Eckerts came to the rescue! I don’t know how I came across this– don’t even care. I don’t even care that the girl who helped me had zero personality and didn’t take into account that I had a full tank of gas in my truck before she weighed it (ended up paying more at the DMV but whatever– it is what it is!) All I care about is the fact the whole ordeal took me less than 5 minutes and I got my weight certificate to give to the DMV.
Eckerts was easy to work with– no wait, either.
To enter the scale, the entrance is on Bent, not Grand Ave.
Salud!

Our initial experience with Eckert’s was great, but some items disappeared in the packing phase of the move, and North American Van Lines (Eckert is an agent for North American for long distance moves) was not helpful. Eckert’s might be fine for local moves, but you’d better tuck away any valuables first.

We used Eckert’s this week to move homes in Carlsbad and their employees were just fantastic. Our moving crew — consisting of Jared, Guillermo and Santos — was polite, attentive, and careful. The crew worked diligently and hard, and we are so pleased with their efforts. And, importantly, all of our possessions emerged scar free!