FedEx Office Print & Ship Center

Last week, I had to send a test to Chicago via a pre-​paid FexEx mailer. I could have called for a pickup, but it was a workday and my employer has a consolidated shipping/​receiving point. That causes the larger common carriers to sometimes ignore personal pickup requests from offices. So stopping by this location seemed the most sensible and reliable thing to do, especially since the test was perishable. Failure to ship that day would have meant I had to start all over again, which would have also meant another weekend day stuck at home.
They weren’t at all busy when I arrived. I was greeted immediately when I approached the counter by a polite and friendly young lady. I explained my «once every 10 years» experience with shipping FedEx, so she checked the label and the box carefully to make sure everything was OK. There were markings on the box which indicated she wasn’t allowed to scan it and take it at the counter, but she told me it could be dropped in the deposit lockbox by the front door. Pickup hadn’t occurred so I was assured the same-​day shipment I needed.
OK, so it’s just a package drop off review. Big whoop. But:
1) I didn’t wait
2) I was treated respectfully
3) The staff knew how to handle my request
4) I was in and out in 2 minutes.
Maybe this isn’t worth 5 stars to you, but to me, the peace of mind sure was. Thanks, FedEx/​Kinkos!

Hello again, Unilocal.It’s been a while. I actually just reinstalled this app on my phone to write this review– that’s how much I wanted to share my experience.
I went into the San Marcos FedEX/​Kinko store around 7pm to get started on a project that I need for a meeting in the morning. After fumbling around and struggling in the self-​service area for a bit, an employee asked if I needed assistance. I explained my situation and he was more than enthusiastic to help. After about ten minutes of discussion and tweaking, I was walking out the door with more than I expected for a fraction of what I expected to spend. I hope that management factors Unilocal reviews into performance evaluations because Zach deserves praise for his professionalism and enthusiasm for a job well done. I will return often.

I went in last night to make 12 black and white copies. This could not have been a simpler transaction. It’s all self-​service where you load their card with your cash and use the card at the copier. The instructions at the kiosk and the printer were terribly vague to the point that I had to (unfortunately) interact with staff. They could not have been more rude, condescending or dismissive if they had tried. Especially terrible was a young woman with magenta hair. When I advised her that the systems awkward she pasted onto her face the worst sneer I’ve seen and made me feel even worse about my decision to go to FedEx. Never again. They used to be so cool and upbeat in there but lately the staff seems to have gotten dumber and dumber.

They were helpful, but hard to get the full information needed out of them. I was trying to print a resume. And the worker offered no advice, and I picked my paper.
Once it was printing someone else came in and the worker told them the most popular resume paper. I wish they had told me that. Besides that everything went smooth, and they have free wifi!

I wish I had done more research before I ordered my banner. I have an unexpected opportunity to serve the community of San Marcos this weekend and promote our catering services. In a pinch, I ordered a large banner to promote our brand awareness but the logo is so distorted that it is unrecognizable. It is a simple logo. My expectations were not that high so to be this disappointed is unacceptable. The staff knew I would not be happy as they tried to rush me out of the store before I got a chance to look at the product. When I did, it was hard to disguise my extreme dissatisfaction. I could not even speak, I was shocked at how poorly the banner looked and there is no way I can use it without being embarrassed about quality anything! The girl called for another employee, who just shrugged and said that’s what it’s supposed to look like. Really??? It is supposed to be unrecognizable. There is NO WAY anyone would be pleased with this product. I looked around at a handful of other customers who were shaking heads, one of which walked out of the store. I had hoped it was just me, it’s not. So, the sales girl just asked me for my credit card and charged me and I left the store. $ 140 of my hard earned money wasted at a store that doesn’t give a crap about quality or customer service. I will never set foot in that place again and it is my goal to tell every professional and student I know about this garbage. If I could post pictures on here, I would… just know that doing business with this company is a big mistake!

After reading the negative reviews, I had decided not to use this store and try to print and enlarge my photos from a bad CD. After many tries I gave up and went to this Fed Ex/Kinko’s with trepidation. I was pleasantly surprised when multiple employees bent over backwards to help me and explain the process.
I was able to enlarge some color copies myself on the pay-​as-​you-​go copiers (they really are pretty self-​explanatory), and after an employee patiently tried for ½ an hour to access the photos on my bad CD, she gave me the manager’s card with an email address to send the few photos I wanted enlarged and printed. Within 2 hours of my email the job was complete and ready for pick up, done really well, and pretty inexpensive.
All in all, the 3 employees I dealt with were patient, pleasant and knowledgeable. So glad I ended up going in. I will use this business again and recommend them.

I have had mixed experiences at this FedEx/Kinko’s because sometimes they are very helpful and sometimes it just sucks.
This past weekend, I went in to get graduation invites printed and Ralph (assistant manager) took the time to help me and make sure that they printed perfectly.
A couple weeks ago, I had to go in and fax something for work and I asked for help but the young man working just said «oh its pretty self explanatory» — well thanks for nothing jerk.
I keep going back because it’s the only one in town so if you need something printed, they do a good job but ask for a manager or assistant rather than getting stuck with a lazy employee: X

Memo to FedEx Kinko’s:
I want to commend you for employing the unemployable. No, I’m not talking about people with severe disabilities or recovering crack addicts or two-​time losers.
I’m talking about college students whose idea of customer service is:
— Staring at you when you tell them the print order is wrong.
— Staring at the box that the order is in, and then drifting away to talk to another staff member, without saying a word.
— Returning to say that you didn’t order the first page to be printed in color, and then staring some more when you point out that their own order summary, which is sitting on the counter, says COLOR.
— Insisting that you didn’t pay for color, and then grumpily admitting that the receipt shows an upcharge for color.
— Reprinting the order without a word, without even an acknowledgment of what was happening.
— Spitting out a barely audible «sorry» when delivering the correct order.
Really, FedEx Kinkos… do you go to great lengths to train people to act this way? It’s the only explanation I can fathom for this.
You’re a SERVICE business, for God’s sake. Act like it.