MHS Heating & Air Conditioning

We’ve used MHS Heating & Air Conditioning a few times over the last few years. We have two air conditioning units. In the past, they did fix the problem but they just seemed kind of expensive.
Our latest issue was a couple of weeks ago when we noticed that there was water leaking from the attic, which caused a small, dripping leak into our master bedroom closet. When we figured out that the leak was caused by the condenser on the A/​C and not a plumbing issue, I called MHS.
They came out the next day, and the technician said that there was some rust in the catch pan for the condenser and he recommended that he install this short rubber tube that dissolves deposits in the water which clog the drain line for the condenser. He said this simple fix would likely solve the problem for a few years. This fix cost me $ 240.00.
The next morning, water was leaking into the closet but it was much more than a drip now. It was much heavier than before. So I called MHS again.
This time, another technician came out and went into the attic to see what was going on. He came back down and said that there were some major issues that needed to be addressed. The whole unit needed to be moved, the coil needed to be replaced, and ductwork needed to be repaired. I asked why this wasn’t mentioned yesterday, and he said that he didn’t know. As he left, he said that the office would get back to me on an estimate and a time to schedule the repair.
The estimate ended up being $ 2,400.00, but they said that this price included a credit of the $ 240.00 I had already paid. They asked me if I wanted to schedule a time, and I told them that I wanted to think about it. They tentatively scheduled a time for the following week to lock in a time for me.
I then called Arctic Air, another A/​C repair company, and they came out the same day to review the issue. I showed them the list of repairs MHS recommended, and after he went up to inspect, he came down and confirmed that the issues mentioned were correct. I then asked for an estimate. He said that he would get back to me the next day.
The next day, Arctic Air called back and said the complete repair would cost $ 1,600.00. I agreed, they came out and fixed it the following day.
I’m giving two stars to MHS (instead of one) because I think they’re generally honest. But I felt the service was lacking (obviously with the first visit making the problem worse) and for giving me an estimate that was far higher than a competitor EVEN AFTER factoring in a $ 240 credit for services already rendered.
I’m glad I shopped around.

I was in a pinch. My A/​C went out on a hot day and after waiting almost 36 hours to be stood up my another company I was starting to panic a bit. I called MHS and someone was dispatched within the hour. The tech Gabriel showed up and was polite and professional. I worried that my 16 year old system would finally need to be replaced causing a huge cost I could not afford at the moment. After a few minutes Gabriel told me that it was just a couple parts that he had on his truck and together the parts would be approx $ 200. He allowed me to ask numerous questions and monitor his diagnosis since I wanted to learn more about my unit. He was very informative and gave me a heads up to start saving for a new unit since mine is old and would last one or two more summers depending on usage. He did not try to up-​sell me or force me to replace unit now. I like the honesty, speed, and great work that was done. It has been a couple weeks now and everything is still running smoothly. I would recommend them to others and when it comes time to replace my unit, I know who I am calling. Thanks again Gabriel!

These guys are great — timely, cost effective and they really know what they are doing. If your AC units need work or just a maintenance call, call MHS first.

MHS was a sub-​contractor for my new condo building. Upon moving in, I found numerous HVAC problems caused by MHS. The problems were:
1. 3 zone system was completely mis-​wired. Ducts on the wrong floors were blowing at the wrong time. Took two, not one, visits by different techs to straighten out. First tech that tried to fix it failed to resolve all the issues.
2. One of the vents in the kitchen was not blowing air. When they tore down the ceiling, they discovered the duct was compressed and the holes in the joists were not big enough. Had to replace the ducting and enlarge the joist holes to properly install the duct.
3. Numerous leaks in the attic ducting. One guy came out, and said he fixed several leaks. The next guy that came out found ANOTHER leak, that required fixing. Two trips to fix leaks that should have been caught during construction.
All in all it took FOUR visits by MHS to fix all the problems, not to mention visits by drywall repair persons and painters to fix the ceiling damage caused by replacing the ducts.
The quality of MHS work in this NEW condo was shotty at best. Clearly they didn’t even test the zoning, didn’t do proper leak detection, and overall did a very poor job! I would NEVER use this company, as clearly their workers are incompetent and do crappy work.
Fortunately all of these problems were covered under my home warranty, so I was not out of pocket any money. But it did waste many hours of my time, caused messes in the house, and was quite aggravating. LOOK ELSEWHERE.

I have used this company before and recommended them to clients. Our heater went out during a cold snap (of course!) and they sent James out the next day. Our circuit board was not working. He was professional and patient as the first circuit board he picked up was defective. He returned to the supply store for a replacement and made sure the heater was operational before he left.

We had our A/​C go out recently during the hot spells here in San Diego. It stopped blowing cool air. I called several companies around town leaving messages. It was after 5pm so figured I would have to wait until the next day. Got a call back immediately from MHS and someone was at my house in under 30minutes. I cant remember his name right now (maybe it was James) but he was AWESOME! Quickly started trouble-​shooting the issue. He had no issue with me following him around and learning everything he was doing. Quickly identified that the issue was a capacitor and switched it out. He was very professional and informative. Answered all my kids questions as they pestered him with everything he was doing. Got the A/​C pumping out air several degrees color than before he started. I will be using them again. It’s been a few months and the A/​C is still humming nicely, pumping out air cooler than ever.

We had an animal chew the outside wires that control our AC compressor. MHS came out and gave us our options. We decided to go with the wireless option. Everything worked great for 11 months, but it stopped working one day. MHS came back out and fixed an issue with the outside housing (at no cost to us). We were happy with their service both times.

My Condo’s AC stopped blowing cool air a few days ago. I made an appointment with another company who sent out a tech to diagnose the issue but then notified me that they couldn’t perform the work required for another 5 days.
With a holiday weekend approaching and daily highs in Escondido reaching 90+ degrees I couldn’t wait this long and went looking for other options. After several other companies brushed me off Steve at MHS empathized with my situation and promised to get a tech out to me the same afternoon.
The technician (James) that arrived to work on my system was a great guy to work with and clearly explained every step, and the related costs, along the way to resolution. There were a LOT of stairs involved both to the 3^rd floor blower inside my home and the rooftop AC unit and despite the challenges these and the 92 degree weather presented he stayed in good humor the entire time. I am writing this review from a cooled home after 3 agonizingly warm days that left me unable to even use my upper floor and I am happy to recommend this company. They’ve certainly earned my business.

I’m hesitant to give these guys 2 stars because they were very nice throughout the entire process, but Unilocal’s definition of «Meh. I’ve experienced better.» is the perfect rating I would give them.
Our AC went out on a Saturday night, and I called a few places on Sunday. No one would come out, but MHS contacted me at 8:30 AM on Monday and said they would be there around 9 AM. I was very excited about that. The service guy came and was very unclear to us about what was wrong after spending 2 hours on a diagnosis. But I understood it to be a compressor and possibly a blower to be replaced. He had mentioned that it was getting a little expensive, and they would contact me with a quote later that day. I did not receive a quote that day, and called the next morning to follow up. They assured me a quote would be emailed to me before noon — and it was. But the quote was $ 6300 to replace my furnace and AC unit plus another $ 1000 for permitting — that’s $ 7300 for a unit that was working 3 days prior. To say the least, I was a little shocked. I talked to the office manager and told him that I wanted to be sure that this was the most effective repair, and to make sure that my unit was not repairable. He said he understood that we were expecting to replace the unit and would get back to me. Then, I took a look at the work order form that came with the quote and summarized the diagnosis — I noticed that a few items were added to the work order form after my wife signed it. That just seems really strange to me on a signed document. What’s the point of signing it then?
Later that day, the technician came again to try and explain the diagnosis (this time pretty clearly) that he thought it was the compressor and the blower motor. Then, the service manager called me to come by the next morning and do another check without any service charge — all of this is is to their credit. But everything just seemed fishy to me at that point after backpedaling like that and I went with another company. Maybe it was just an honest communication error, but I had someone else come out and they replaced ONLY the compressor and everything works great. I understand that miscommunications can happen, and quite a few people really tried to clear things up once I started questioning things — but I had to start questioning things. When I feel like you’re toying with my wallet I get pretty jumpy and I don’t get the impression that you’re taking that into consideration.

I used MHS to upgrade the HVAC system in a home i own but do not live in. The crew at MHS (i spoke mostly to Steve and Brian) were great at helping me decide which products were best for the home. They also came out to inspect the entire system shortly after installation to make sure everything was operating properly. I interviewed a number of HVAC companies before moving forward with the project. I found MHS to be the most knowledgeable, and the price was fair. I highly recommend contacting MHS for your HVAC needs.

I have a very «unique» home and our heating and cooling situation is also very «unique». Steve and his crew are great, they’re creative, know the codes, and work with you to get the best quality for the best price. I strongly recommend them. They have done great work for me, and a total heating and cooling make over for my neighbor who swears by them.
Do yourself a favor and give them a call. You won’t regret it.

These guys are great. My central air unit quit last night during a heat wave. Andy set up someone to come out and do the warranty work for the next day. At around 3:00 the same day I called, he called and said he had an opening in their schedule and the repair could be done today! Our technician was clean cut and extremely polite. I am impressed and would refer MHS in a minute to anyone I know.