Pacific Marine Credit Union

I got a car loan here in 2014 and I had a great experience. I worked with Kathy and she was always very kind, professional and responsive. I got a great rate, and I would work with them again for a car loan in the future. I was surprised by the negative reviews.

Shady business… Do NOT trust this place! They are not Bureau of Better Business Accredited for a reason.
In Feb. of this year I received a Pre-​Approval for a car loan up to $ 40,000. In March I found the perfect vehicle which cost $ 30,000. I spoke with a Loan Officer named Stephanie at PMCU about my intentions of buying the vehicle with my Pre-​Approval and Stephanie assured me that I would be able to use the Pre-​Approval. So I went back to the dealer and purchased the vehicle. Stephanie told me that I had to wait for the dealer to send PMCU the title to the vehicle so we can fill-​out the loan paperwork. A couple weeks later when the dealer had the title ready for PMCU. PMCU tells me that my Pre-​Approval expired in April and I can no longer use it and I now have to apply for credit. THAT“S B.S. We had a deal! So I apply for credit anyways, and now they can only offer me $ 25,000. How did I just get a lower offer when my credit score is higher now than it was in Feb. and I have less debt and I have had a raise since then. Now I have been driving around this vehicle for the past month with no real loan on it because of PMCU’s underhanded business tactics
UPDATE…Hi Ms. Kimberley D, I did speak with Kathy Speliopoulos. She did offer to honor my original deal with PMCU however, it was a little too late and it didn’t make up for the stress this situation had caused. Luckily, JP Morgan Chase bank was able to provide me with a decent loan/​interest rate.

I love this credit union. Not only are their rates the best, this branch has excellent customer service. If you haven’t joined a credit union yet, do yourself a favor and join PMCU and save some money.

I cannot believe the customer service at this god forsaken establishment.
If I could give negative stars it would be already done… One star is far too fair of a rating for this unholy credit union. The power of Christ compel you. I will pray that someday I can trust a bank teller the way I did many years ago…

Yes, parking is a challenge, but I’ve never waited long for service and the staff is very friendly and helpful!

Hard to park near. Most unfriendly financial institution have ever seen, and I spent a lifetime in banking regulatiuon elsewhere. To enter, must remove cap. Must remove sunglasses. Sit for 15 minutes, with no tellers doing anything and no other customers, or stand in line longer to wait for a teller as every person’s transaction takes ¼ hour. Present deposit slip, preprinted by very same Credit Union. Must repeat name. Must repeat address. Must repeat telephone number. Must present 2 other forms of identification. Must declare whether moved, is all this your current information? And that is to PUT MONEY IN. Had $¼ Million on deposit and each time with the same teller had to undergo interrogation. Moved account to Bank of America, all that is necessary there (like most banks) is deposit slip and 1 form of ID; get to keep cap and sunglasses protection against summer sunlight at B of A. Had feeling armed jarhead squad would be called in to watch anybody trying to apply for a mortgage or withdraw over $ 100.