Petville Pet Hotel

We have been bringing our old dog to Petville for the past three years. The staff are undoubtly the most caring with the pets. They work extremely hard and long hours caring, cleaning, feeding and exercising the boarders, be it dogs or cats. We don’t mind paying a little extra for our dog to have playtime. We have always been treated in a friendly and professional manner, each visit.
This is to address the disgruntled customers who had to pay for a full day over the holiday because of the office being closed. I understand that this facility has been in business many years with the same set of rules. These folks don’t get a holiday. They are there taking care of our pets, scooping poop, washing bedding, feeding, bathing and making sure the pets are safe, fed and clean! It is a relief for my wife and me to know that while we are away, our old dog is being well taken care of. They are not kept in «cages», but in a caged dog run with plenty of space and then put in an indoor climate controlled kennel at night to sleep. We know that our old girl is SAFE.
As a long time pet owner, I challenge any of you to volunteer for 1 day and walk in their shoes. I guarantee, WE would not last 1 hour.

We’ve been taking our dog here for several years, but will no longer be coming back. The staff seems very caring and our dog seems fine enough going there.
However, we had a bad experience this holiday due to their limited hours. We could not pick up our dog on the 1^st as they where closed. Ok someone has to clearly be there so the dogs are cared for. They charged us for playtime on that day. But ok its a holiday and we knew in advance so pass.
But then they charged us for Jan 2^nd as well. Even when we picked our dog up at opening. Apparently on Saturday they do this. We’ve spent about 2500 with Petville this year. 520 on this stay alone. Getting an extra 30 added on like this was not a good service on their part. We’ll be spending that amount elsewhere from now on.

This place is a rip off. They keep the dogs caged up ²⁴⁄₇ unless you pay extra for all the activity programs. Also, they charge you a full extra day even if you pick up first thing in the morning on a weekend. If you sum up all the extras and compare to other places, you’ll see that you’re much better off elsewhere. Also, some of the front desk staff is plain rude.

I would never leave my dog here. Its been in the 90s and I thought I would take my dogs there for fun time and swimming. Well when I drove up the pool was an olive green color not the blue color on the website. Then I went inside and the girl gave me the worst customer service she was rude. While standing at the counter I noticed the kennels the dogs were kept in and they were facing the sun. The dogs must have been so hot it was so awful to see! I turned around and Ill never go back. I really wonder how they treat the dogs there.

I cannot thank the Petville staff enough for watching our sweet Lola this past weekend. They were so helpful and accommodating. Without their help Lola wouldn’t have been able to be a part of our wedding and for that I am forever thankful. Thank you so much Petville staff! You guys are the best!

I just picked up my dog from this place and was not happy with the final bill. You have to pick up your dog prior to 10 AM not to be charged for that day, (which is not a problem) well if they don’t open until 10, how are you supposed to pick up your dog? I was there at 955, but was told we open at 10, (after a holiday) so you have to pay for the full day. Just another way of «fatting» the bill. No 1 ever told us this, we dropped our dog off on a Friday and could have picked him up Monday (Memorial Day) but they were closed so no big deal, but when they open 2 hours later the next day and tell me I have to pay for that full day, I was not happy. They were not up front with us over the phone or when we dropped our dog off, so this will be the 1^st and last time we EVER USE THIS PLACE. We also get home and our dog has not stopped drinking water, it’s been a full 15 minutes he has been drinking, so that gets me thinking how much water or lack of water did they give my dog. Not even sure they fed him this morning, because he ate his bowl of food in a matter of minutes, cause I was so mad at the bill, I didn’t even ask if they fed him. They seem to be less expensive then the other places, but once you get your final bill, they are right up there with everyone else. Don’t be tricked by their seem to be low prices. I have always been told, you get what you pay for, and believe me I truly believe that now. Go else where, otherwise you and your pet will regret it in the long run.

Seven months after the fact the new owner write me… Oh please!
btw the cute photos are from the previous owner.

I’ve been bringing 1 of my dogs here for years and the love and attention they show him is amazing. I now have a second dog and I’ve taken both to be boarded twice together now. She is a little scared and standoffish but already I can see they have been working with her and showing her that same love and she’s beginning to love going as well. They accommodate me any time I need to bring them in, even on a very short notice. I am at peace when I’m away knowing my dogs are in good, loving hands!!!

My favorite place to bring my dogs =)
As soon as you drive in, you’ll be impressed by their outdoor playground. SO NICE! The office is cozy and you can peek into the cat condos and dog kennels.
Our dogs have stayed there between 1 and 3 days each time. The front desk staff has always been so amazing with us. I appreciate that even though my pups have only been there 3 times, the staff knows their names. It’s such an important piece of great customer service.
My doggies have always come home happy and clean. I love that there are so many options with the overnight stays. You can upgrade to special beds or a movie night, special treats and even different grooming options.
Consistent, clean, and friendly!

I left 4 of my dogs on Thankgiving weekend and they accomodated me inspite of my late reservation. The dogs were happy at the end of their stay and the owner was very friendly. She seems to exuberate her love for dogs and cats.
The staff was very nice. Thanks Petville. I will have no hesitation in bringing my dogs again.
Leena J

I set up well in advance to have my elderly dog stay for a few days while I had my baby in the hospital. Petville and myself were both on standby until I went into labor. I appreciate Petville working with me in the situation. However when I went in to have all the paper work squared away I wanted to explain the neediness of my elderly, senile dog but they didn’t listen, I was rushed out the door. Horrible customer service, if you’re so busy you should work on people skills. I called numerous times while i was in the hospital and my calls were never returned. I was actually calling to let them know that my dog would be picked up by 10am (their required pick up time) but they of course didn’t answer the phone! My dog got picked up by 11am and I was charged for a full day!
On top of all this crap it is now 3 weeks and they can’t tell me why when my mother in law picked her up where her vitamins and brush are?! And i finally got the old gal to her weight as when she was brought home she was skinny! I tried to tell them that she was so old she might not eat and there are some things to try but that’s when they were not listening. I will never return and make sure bad word of this place goes viral.

I was not overly impressed with their customer service. I just left my dog for one night and had to pay for two whole days. Their office is not open on Sunday until noon! So I couldn’t pick my dog up until then. Then I waited for 15 minutes just for them to bring her out. My dog is overly anxious as it is but she did not seem to enjoy her time there at all. I probably won’t be bringing her back to this place.

We’ve been using this place for a year or two. It has always been a day here, a day there and we’ve never had any issues. We just recently returned from our first vacation in 3 years, which for my bulldog, was a big 6 day stay at this hotel and my dog was in the worst condition I’ve ever seen her upon our return.
They left us a message on Sunday, the final day of our vacation, stating our dog had a rash (they have to bathe your animal if your stay is over 5 days and I think that’s when they finally noticed). They stated that they have been giving her the medication we provided, but clearly they had not been as we know what kind of rash she’s had her whole life due to allergies. This place charges for everything they do for the animal from medication, play time, treats and they did not charge for medication which they always do. We immediately took her to the vet and were hit with a huge bill.
It’s been 3 days since we’ve picked her up and she is still vomiting every hour of the day and it has been a slow recovery. While she is doing better than the state we picked her up in, she is in very poor condition.
So I ask this: If we payed for play time everyday, how was her condition not noticed until the final day of her stay? Why were we not charged for medicating her which they always do? Why was a vet not contacted to examine her? The rates are fair, but how much do they really watch your animal?
It’s an experience like this that leaves a bad taste in your mouth and keeps you from coming back. I will certainly reach out to find an alternative next time we vacation.

Best Doggy Day Care in San Marcos. Definitely better than the franchise a few miles down the road. They genuinely care for your pet and the staff is super friendly. My dog literally dragged herself on the floor when I dropped her off at the other place and now, she gets super excited when she sees we’re pulling up to Petville. She loves it here and the staff loves having her.

Yes, my dog is my baby! Stella is a 7-​year old boxer mix who is pretty spoiled at home with a bed upstairs, downstairs, and unlimited play area outside! She is very lucky to be watched by friends or family during our absence, so when it was time to put her in a boarding facility — her mamma cried… ;)
Petville Pet Hotel — here we come! I called to find out about the logistics and Kathy was super helpful in answering all of my questions and setting everything up for our stay. When we arrived, the Staff was expecting us and welcomed us with a smile! My fear of dropping off Stella for 5 days (longest time ever), especially since she is older and attached to her space and family, was pretty apparent. Everyone at the facility was caring and assured me that Stella was in good hands.
I called over the next 2 days to check on her, and the Staff took their time to speak with me and fill me in on everything. For my own sanity and pleasure, I ended up putting Stella in one of the luxurious suites on day 2. Mamma’s guilt. The suites are awesome — I could sleep there!
The place is very clean and organized, nice outdoor area, as seen in pictures.
When I picked Stella up, she was calm and happy walking around the facility, as if she owned it. She was bathed clean with «happy tail.» Once she got home, it seemed as she slept for 2 days straight. A slight boarding hangover, which was to be expected.
I would definitely recommend this facility!

Okay I am one over protective mama when it comes to my yorkies. So when looking for a place to board them over the holidays I carefully did my research. I loved how they had a meet and greet with my pets for a few hours prior to boarding him. They groomed him and gave me the tour of the facility. Me… personally… my pets are my children so I quickly decided this was the place for them. They had great customer service and I had to ensure my pet would be loved and tended to while I was gone. The place was clean and well organized. So the first drop off of my loved pets began.
Being still a nervous mommy I loved how every other day they called me with an update on my pets while I was out of town. My pets specifically stayed in the luxury suites which I could not resist the absolute cuteness of them! They had a window, carpet, bed, and the whole room to themselves! They were walked frequently and I like how they give them baths after so many days with them. Once I arrived to pick them up they were so happy! I could tell they were taken care of and loved! I took extra snacks and my own food which they followed by to the T.
I no longer have a fear of leaving my pets here at all! I will be booking them here in the future Thank you Petville for loving my yorkies just as much as I do!

Great place! Left my dog here over holidays. My dog is very timid and nervous. They accommodated her with a special room and special playtime. I was told I could call and check on her every day. Everyone was so nice!

I have been sending my dog, Biscuit, here for 9 years and my dog Trixie (now passed) went here too. Biscuit is a ‘cautious’ dog and very uncomfortable in new situations, but I never have any trouble dropping her off here. She always goes in happily and seems fine when she comes home. I now send my newest dog here as well to board, and he does to their doggy day camp once a week too. He is always happy to go. The people here seem to really love dogs. When I pull up to pick Apollo up int he afternoons the people who work with the dogs are always playing with them outside. The place appears clean and well kept and boarding dogs have access to both indoor and outdoor space which is rare. All the dogs sleep inside in climate controlled spaces too. I definitely recommend it.

We recently left our dog there for the first time this past September. We were getting married and of course our baby was in it. And our hotel wasn’t pet friendly. We asked to have her bathed and ready for the big day so she had to be perfect. Gave them a time we would be picking her up. And she was ready to go. Perfectly groomed the whole 9. The staff gave my husband a tour of the property, answered his thousand questions and were so friendly. If we’re ever in the area again she will defiantly be staying with them.

Do NOT take your pet here. It used to be a good place, but now it’s horrible. My dog couldn’t wait to come home. We left a brand new $ 25 bag of dog food, and they said he ate it all, but wouldn’t eat his treats, which were also almost all gone. They were lying right to my face, wouldn’t reimburse me, so god knows how they treat the pets there. Now, I will tell everyone I know with pets not to go there.