Pleats Dry Cleaning & Fine Tailoring

I’ve used their tailoring service for a bridesmaid dress I needed altering. Their facility is nice and clean. The staff is friendly and knowledgeable. My dress was altered as I wanted and needed.
The only concern I have for this place is that it is pricey. I normally do not need alterations services so price comparisons is out of the question. However I will say that it cost me about 50% of what the dress is worth to have alterations done here. Over $ 50 dollars for hem work. I think that’s excessive because I ALWAYS look at the final cost. And I needed a place that I could trust to make sure the dress was altered correctly because there was no way I could afford to mess up this dress. This place was recommended to me by the bride so I pretty much had to go here.

I’ve had several things altered at this business since my initial review. I recently had a pair of jeans hemmed here and they look great. They have two types of jean hem options and they’ll explain it to you. I always go for the $ 12.00 option. Is it the original hem or regular hem option? I don’t remember. They are fast with their alterations. I picked my jeans up in two days.
I still like them and they do good work, but you definitely need to check their work.
Back in May 2014 (and I only remember the exact month because as I left the store, I saw the Coco’s Fire coming down the hill to my home), the alterations weren’t the best. I had to bring a pair of pants back since they weren’t hemmed short enough.
Since that mishap, I’ve had good work but I always try everything on before I actually need it and allow extra time in case I have to go back for them to fix it.

Service is excellent. So is turn around time. The only downfall I felt was the price for dry cleaning my work uniform. $ 12.50. I think I just got used to paying 5 bucks at some other mom and pop shops.
2 uniforms a week. 4 times a month. That can add up.
So far found a spot that can do it for $ 11. But there service was weaksauce.
I will continue to use Pleats while I’m here in San Marcos.

Great customer service and great alterations. This has been the second time using them for alterations and again great outcome and quality stitching. I brought in 5 dress to take in and shorten the sleeves on some. Outcome… Perfect! Their prices are reasonable and they have a good turn around time. I trust them with my clothes, so that a big deal! Haven’t used there dry cleaning services, but looking to try since they do so well with alterations. If your looking for a good place for alterations, come here!

I’ve been putting off cleaning my wedding dress for WAY too long (over 3 years) and I finally decided to take it in to Pleats. To my horror it had browned over time from some spilled white wine and the bottom was BLACK from it dragging on the floor. I really didn’t think there was a chance it would ever look like new again. I was so mad I didn’t take it in sooner. But after 2 weeks, Pleats returned it to me in BRAND NEW CONDITION!!! I was blown away. It is absolutely beautiful. Not to mention, the staff was super friendly. I would go back there and recommend them to ANYONE. Thank you!!!

I have real mixed feelings about Pleats. I went on a referral from a close friend. So maybe I was expecting to much! I spent $ 185 to have my wedding dress altered and dry cleaned. The older lady that actually does the alterations was fabulous. She took off over 6 inches and added a sweetheart neckline and the end product with a few extra changes turned out fabulous but that was where my satisfaction ended! My garment bag was SLIGHTLY ripped by the shoulder. When I picked it up, it had been ripped ALL the way down. And instead of apologizing the lady that checked me out blamed me and said it was that way when they got it. One, how would she know when she was NOT there when I dropped it off. And two, after spending $ 185 they would NOT give me another garmet bag without paying another $ 10. Oh and make sure you know exactly what your money covers, since the $ 185 did NOT include dry cleaning. I will NOT be back again! So if you plan on going, please take your garment bag with you!

I have always had an amazing experience with Pleats Dry Cleaning and tailoring services. I get my clothes dry cleaned and get all my hemming done there too. I would highly recommend them over any company in the area. We even trusted them to do my wife’s wedding gown and my Tuxedo alterations. We couldn’t have been more pleased! 5 star service and 5 star people!
You will not find more honest people with amazing customer service. We recommend to all our neighbors in San Elijo Hills and they all love them too!

At first I wasn’t 100% sure about this place customer service wise, must of hit them on a off day the first visit or maybe it was me. But after several visits they definitely deserve 5+ stars. Ive had several clothes hemmed and recently an alteration. I purchase a cheap romper that was too low cute and length was too long. When I went in for the alternation not only did she do a great job BUT she made it even better!!! Yes, it was a halter and she made the straps fit better and the low cut tailored not so revealing. I was so amazed at how well she did. I have to admit im very picky when it comes to tailoring and these people have a customer for life.

These guys are terrible! I asked them to clean and fix my pants and shirts for me, and THEY ASKED ME FOR MONEY. How atrocious for running a business! Now I have to go around looking nice in my freshly dry cleaned shirts with no wrinkles. How dare they.
How dare they for making their storefront looking clean and tidy. A REAL dry cleaner should have cockroaches and rust and dirt sprucing up the public image. I think I’m going to have some words with the (real) owner.

Very disappointed in this company. They lost two suit jackets and 3 dress shirts in 2014 and two pairs of suit pants in 2015.
The first time they lost the clothing it took over 90 days to get it resolved. I felt bad for them being a local business and worked with the store owner and accepted a store credit. The second time, I was now furious knowing this was not a one time thing. They tried to offer me only $ 300 for the lost items, stating they only lost the pants. So I’m supposed to just wear the suit jackets?!? I explained the suits retailed at $ 650 & $ 999. After going back and forth for several weeks, they finally replaced the suits. It’s ridiculous it took so long each time for them to get their error resolved. Bad customer service. They even acted like they were doing me a favor replacing the suits they lost. A well run company would have offered the first time around to replace the suits, and have begun the process before the items had been lost for over 30 days. (It took over 45 days to get this resolved.)
The only reason I gave them 2 stars rather than 1 is because we finally reached a resolution, even if it took much too long. I am definitely washing my hands of this company though. Just remember my warning, they lost my dry cleaning TWICE. That is not a well run business. They can say losing clothes one time is something that never happens, but twice, there’s no excuse for that.

I love this place. My laundry is picked up and delivered on time every time. The prices are reasonable and they are always nice when I see them. What else can you ask for?

I came in for some tailoring at the recommendation of a friend. My shirts were in correctly done, but the owner went to unbelievable lengths to correct the situation and make me happy… she went so far as to find a brand new identical shirt and replace my original.
Who does that? No one. How stellar is that? My loyalty was earned right then and there.
Great service is one thing. Incredible service recovery is another.
Pleats delivered!

Fantastic experience and will definitely return for future alterations needed.
Had been to 2 different alteration places and was given an estimate for $ 45 and $ 50 to fix a jacket. Both places did NOT have a seamstress on site and would be outsourcing the job. Neither place really knew exactly how long it would take.
At pleats I walked in, seamstress came out to lobby, checked out the coat, the fit, I explained what I wanted and got a quote all within a minute. Paid $ 20 and came back a couple days later. Coat fit perfect and looked perfect.
Definitely recommend!

Very happy to say that Pleats heard my complaint and resolved the issue. I’m starting up the delivery service with them again. They have so many wonderful reviews that I look forward to enjoying the same service!

It would be beneficial to all who read my review to first read the review by Angela P. — which is dated 6÷14÷2014. It’s review #12 at this point, roughly ¼ of the way down the page and opens with:
«Everyone with a complaint is correct about the rudeness of the ‘owner’ but that needs clarification.»
Finished? Alright… first of all, I’m wondering what happened to all of the reviews commenting on the rudeness of the owner! I saw them quite a while ago, because when I started doing business with Pleats I checked this webpage. Now these reviews are missing in action. Interesting — why would this be? Let’s see if Angela’s review eventually disappears, as well as mine! Sad that the business owner gets the last word — so folks may or may not get a real picture of what transpired with the transactions. Fair minded readers will take note of the references to unprofessional conduct of the owner/​head seamstress (?) and come to the correct conclusion. Again — from Angela P’s review:
«The true owner is Paulette and she is lovely. She is rarely in the shop — I believe EVERYONE is referring to her mother Pat; the head seamstress.» (emphasis added)
I started taking work shirts into Pleats about two years ago because the company I worked for has a contract with this tailoring company. I didn’t have any problem with customer service issues, so I continued to take my own (personal) business there, despite the warnings about rude behavior. Aside from indifferent treatment from a young Middle Eastern American woman — whom I’m guessing is a daughter of the rude seamstress/​owner I was satisfied with our relationship. Items were finished on time, and to specification. Note: the most friendly people I’ve encountered at Pleats are hired employees with no long-​term stake in the company! What’s up with that, for pleats sake?!
My level of satisfaction changed *radically* today — when I got a first hand taste of the obnoxious behavior of the owner. Yesterday I brought a backpack into the shop with a sew on sports patch to find out if it could be attached to the backpack. Unfortunately, I had forgotten to bring two of my three patches — but the *very* friendly young gal at the counter simply asked if they were the same size as the one I brought. I told her that they were, and explained that I wanted one sewn on the front of the pack, and the other two on the sides. (one on each side) When she returned, she told me that the seamstress (not the owner/​head seamstress) had said that this could be accomplished — as long as the two on the sides were placed high on the sides of the pack.
Today I went in and approached the typically disinterested young woman/​family member I see regularly behind the counter. No warmth at all, no smile, almost no eye contact per the usual. I was explaining the conversation with the employee I had the day before, when an older woman approached. With a scowl on her face, and an utterly obnoxious tone she said that the side patches could not be sewn on because their machines couldn’t be used on the sides. A polite, intelligent business person who truly appreciates her customers could have simply said something along the lines of…“Sir — I’m sorry that you received the information that you did yesterday, but I just don’t think the job would come out right if we try to sew the patches on the side.” How flippin’ hard would THAT have been?! Neither of these women could figure that out! I admit that I got flustered during the exchange, but that was triggered by the extremely obnoxious tone of the older woman, and I never got *nearly* as rank with her as her attitude and behavior actually deserved! I’d feel bad for the young woman who I assume to be the daughter of this scowling person if she was even a little bit friendly when I come in. I ended up leaving the backpack with an agreement that I would get a phone call regarding the feasibility of attaching the side patches, but changed my mind and returned for my pack. I decided I just couldn’t give any more money to the rude owner.
If you’re like me, and you’d prefer not to reward lousy behavior with your business, you might consider taking your business elsewhere — as I’ll be doing from now on.

I brought 5 pairs of dress pants here to have them hemmed. Elsie was the girl who was working and helped with marking my pants for alterations. She was so sweet, professional, and friendly. I took them in on Monday and they were ready for me on Wednesday and at a reasonable price! What a quick turnaround!!!
When I went to pick them up, I decided to get another pair altered. Elsie remembered that one of my legs is shorter than the other and made a special note for the seamstress. I was impressed she remembered that detail!
My pants look great. The service was excellent and the price was phenomenal! I definitely will return with all future alterations!

This place is amazing to me!!!
My wardrobe is predominately vintage clothing and needs TLC. Also, sometimes there are imperfections because of their age alone that need reinforcing and such. The seamstresses there are amazing in caring for my clothes and helping with little tweeks here and there to help them fit me better.
It saddens me to see 1 and 2 stars for this place because this has NEVER been my experience at all and I’ve been going there for a while. They’ve helped me alter and bring back to life 15 to 20 pieces of clothing now and they always come back to me exactly how we discussed fixing them.
You can see from my profile that I don’t do reviews very often until I feel passionately about a place one way or the other. I can just say I’m so glad I found this place! Wouldn’t trust anywhere else.

I have had a bunch of items tailored by them and they always do a fabulous job! Can’t wait to see the ball gown they are working on for me now! Excellent speedy work!

Got my wedding dress altered here and all of my bridesmaids came here to get their dresses to fit perfectly. I have had a couple down comforters washed here as well as many clothing pieces dry cleaned.
Every time that I walk in the door, I am met with the best customer service. the work they perform is great, and the prices are better than any place I have found in San Marcos

Overall, I had a GREAT experience w/​Pleats as they altered my very simple wedding dress and made it more romantic (added off the shldr capped sleeves). Everyone that worked there was professional, enthusiastic for me (part of it is the experience!) and they were affordable. They did the alterations in a timely manner and were able to store my dress until the big day. The ONLY bad thing I can say is that when I went to pick up my dress there was a younger girl working the register who was VERY rude to me and tried to charge me $ 65 for a steaming which was supposed to be included in my alterations (I paid a decent amount!) She called the owner and did clarify that it should be free but she never apologized and was very poor w/​communication.
My sleeves ended up ripping partly by the end of the night because of all my dancing but this is expected. I would return here again in the future. THANKS PLEATS!!!