San Marcos Public Storage

Somehow I was able to reserve a storage unit online at San Marcos public storage that wasn’t even available. I drove across the country pulling a uhaul trailer. When I got to CA I reserved a unit here and drove two hours to the facility to unload the trailer to get it back to uhaul. When I arrived at San Marcos public storage the lady working there (told me her name was Ashely) told me they didn’t have our reservation and they didn’t even have the unit we reserved available. Is it all San Marcos public storages fault? No. But they need to figure out why I was able to make a reservation online for a unit they didn’t even have. There is obviously a brake down somewhere in their system. The lady at the desk could of been a little more helpful. She was rude and just kept saying «well I don’t know». Seems she didn’t know anything about how things ran there. This storage facility also rents uhaul vehicles. And rents through uhaul. That’s how we made the reservation online. When uhaul tried to call San Marcos public storage to discuss the problem «Ashely» never picked up the phone. It was about 10am on a Monday mornings I Had just been in their office talking to Ashley. Yet when uhaul called 4 different times to speak with her the phone went unanswered. Doesn’t seem like the type of people I would want to deal with anyways. So I guess it’s best they made a mistake.

This storage facility has a number of problems.
#1. very dirty and run down
#2. long weeds growing out of cracks in the asphault and front of units (doesn’t take much to pull them does it)
#3.way over priced plus a $ 20 admin fee??? really $ 20 to type my info in the computer and use an old folder from the last tenant. They raise rent very often also
#4. management is poor and lacking in all areas especially RESPECT! treat others as YOU would like to be treated.
#5. impossible to contact by phone and office floor always looks dirty and dusty.
#6. units look damaged, holes in drywall cracks in cement ext. no electricity! when it rains it comes in units and puddles under stored belongings. They do have a rodent problem, plenty of droppings on the floor and chewed boxes to prove it.
#7. i could go on and on but I’m sure I’ve left enough info or my experiance.
I would advise you to store your cared about belongings elsewhere. Just do a price check in the area and you will see for yourself how over priced they are for there run down unkept facility

This facility is dirty, expensive, and run down. There prices are far higher than any other storage place. The two girls that manage it are rude and disrespectful. I would not recommend anyone go here to store your belongings. They have leaks in the roof and a rat problem. I had a unit here for over 6 months and all my things got water damage and were chewed on by there rodent problem. They never answer there phone and when I would go in the office to pay the managers weren’t very customer friendly and when I brought up the water damage problem they just told me sorry and it basically wasn’t there problem. Really 1 star is too much it should be minus stars. Save your $$$ go else where!

These women go way out of their way for excellent customer service, proficiency, and performance! I have two units and wouldn’t go anywhere else! Thank you for cleanliness, professional and quality service. Prices are competitive to others in area.

My friend and I had a storage unit at this place for less than six months. We were moving our things down from the Bay Area and didn’t get to scope out the place until our move-​in date. The buildings weren’t very appealing from the outside, and the inside of our unit was no better.
Here were my initial concerns:
— the garage doors face directly outside. The facility is comprised of one-​story rows of garages, as opposed to multi-​level storage buildings with cement floors and automated UV lighting, as I have grown accustomed to.
— The interior of our unit was constructed of wood. There appeared to be little, if any, insulation. It was quite literally a small «garage», as one would find attached to a modest home.
— «Old» is relative, but everything about the facility seemed old and outdated to me.
We returned to check in on our belongings a few days ago, and were not all too surprised to find that the cardboard boxes situated on the floor, closest to the door, had mold on them. Other items were also a bit moist. Thus, we agreed to move our things to a different storage facility.
Fast forward three days later, and we’re loading up our moving truck… I thought I saw some rodent feces on some of my boxes. As i get to the back of our unit, I look behind the few remaining boxes to find a rodent’s nest in the corner. I then looked over to the garage door and noticed a small hole at the ground level that was surely our rodent friend’s access to the unit.
Our new storage facility is heads above this place in every way… and it is MUCH cheaper.