Sport Chalet

Gone in twice got help from gio the cashier both times and he help me find the right things i needed and he was very helpful and patient with me thanks gio great service bro

This store is at a nice clean new location. I used to go to Sports Chalet in Point Loma for many years. That store is good too, but it is old and dirty, and too far to drive now that this store is in North County.
I searched all around for a really nice back pack for my daughters birthday. We were overwhelmed by the super aggressive sales people at REI. Big 5 and Sport Connection did not have exactly what we were looking for (but close).
When we went to Sports Chalet we found much of the exact same options as REI but the prices were about 40% lower on the particular item we wanted. The sales staff at Sports Chalet was attentive to us, but they also took the hint that we wanted to look things over on our own and then we would talk to them. That worked out great. On the other hand the REI sales people literally would not leave us alone… two people constantly followed us around the backpacks… sheesh I was ready to take a backpack to the toilet just to watch them follow me in there. But I digress.
Sports chalet has everything I need and at much better prices.

Just had a great experience with Morgan. He was very helpful and mindful of my transaction.

I love all the stuff that they have here. I just really wish that the staff here would really be more attentive to the customers that walk around their store.
When I stopped by here, I walked around the entire store for about 30 – 40 minutes and no one had helped or even had asked me if I was doing ok. Being from the customer service/​retail background, we were expected to do a certain number of things within one minute of our customers walking in through the doors of our store.
I wish the best for their staff here and that they will pick up their skills. Maybe even possibly their DM giving them a proper customer service training day.

Wish I could give them a better score. Good prices on there equipment but they’re always understaffed. The manager came out to help me find the shoe I was looking for so five stars to him but damn hire some more people.

I had the same lack of customer service as a lot of other reviewers. I waited in line (I was the only one) to return something while 5 employees chatted about their breaks. Then they all left leaving me standing there alone. Someone finally came out to help me & when I said it was an exchange she said that she would hold the item so I can get the other. Upon my return to her register I was told to get back on line which was now getting pretty long. That’s a crappy system. Why would someone have to wait on line twice? Especially after being ignored for 10 minutes while they discussed break schedules (with a manager I might add). Why the manager did’t have someone help me (the customer) while they figured that out I’ll never know. Poor leadership creates poor employees.

Had the worst service ever here. Came in looking for a certain shoe and I kid you not no one would help me. I finally found the shoe guy and he acted like I was bothering him. Two other employees made eye contact with me while I was looking around and purposefully looked away. I even made eye contact with the manager and he walked away without offering any assistance. Avoid this place like the plague. Sports Authority and Dicks are way friendlier.

Poor service. We came to return an item, leaving our item at the counter to shop the store. We did not find what we were looking for instead our returning our item right away. We were now forced to stand in a long line.

Why is it that the men’s shoe section has way more selection than the women’s? The men have their choice of about 50 lifestyle shoe designs. The women have 7. Wtf is that? Can’t buy shit from you if you don’t carry anything for me. Where are the women’s vans, converse, Nike’s, etc in the lifestyle section??? Get it together.

I generally like this Sport Chalet, but it is totally annoying because they open up a cash register that only takes credit cards and I have to wait in line to spend my cash. Otherwise, this is a pretty good store. I get a lot of fishing stuff here and also some stuff for running. Their selection is pretty good and their prices are okay. The action pass is pretty good and you get a free $ 10 gift certificate every so often. I recommend the store but be prepared to wait in line if you only have cash.

I mistook this store as being pricy, but they do have a policy to best competition prices. They also can order items online that are on sale, which they ship free to your home in a few days. Very friendly staff, very helpful.

I have been all over trying to find a pair of nice winter boots. Here I am the day before Christmas Eve. And I found a pair. Thanks to Jake in the shoe department. He even called other stores to get them for me. My toes will thank you when the are deep in the snow. Way to go above & beyond.

Ok… so I love the selection that this store has to offer but that is about it! I came here this afternoon and was so underwhelmed by the lack of customer service!
After buying a few items I got into line… I was behind 6 people! I watched 3 different sales associates come up to the front and discuss something with the checker but not one open up a register to check us out that were in line… NOT OK!
They saw how many people were in line but just walked away. i witnessed 6 other associates in the store with red shirts, but none of them came to help check out.
Every single time I am here to get something, I have to psych myself out to know I will be standing in line for at least 15 minutes watching everyone buy their goods… Not OK in my opinion when I am standing in line to purchase an overpriced $ 70 sweater!

I like to come here every once in a while to see what’s new. They have a good selection on active wear. I have had some great finds here! I love to shop their selection of knives, as they have some pretty good names there and I collect folders. Every time I go, everyone is pretty helpful and friendly.

Bridget definitely went above and beyond. It was deeply appreciated.
They also had what I was looking for at better prices than I expected so I bought more than I came for.

Got seriously good customer service here. Was looking for a pair of shoes and found just the ones, the only problem was they didn’t have the size I was looking for. Well, good thing I asked because they called other stores and had two pairs shipped to my house– FREE! Yes, awesome right? And they gave me a military discount; made my day!

I love coming here to check out their wide selection of gear. I was actually looking for some dive masks when I was approached by a few employees asking if I was interested in taking a scuba dive intro class. Funny, cause I actually was! Haha! And I happened to be wearing my bathing suit underneath so it was all meant to be. I had an AMAZING time with my instructors, Mark and Karma. It was so fun and educational, that I signed up for the PADI certification courses. I’m stoked and can’t wait to be back!

Jessica in outdoor hiking/​camping is the bomb!
Very knowledgeable, fun to talk with re pending purchases. Walked me through the entire store and cross departments. Showed me discounts I didn’t find on my own.
Plus their usual great products.

Easy returns with receipt. No questions asked. Friendly customer service.
For scuba diving help and selection, they get 5 stars.
For snow and ski help, they get 3 stars. Any time I’ve gone in to get help with trying on boots or questions about the fit it usually takes awhile to find someone to help and when I do it seems like they’re always «about to go on break.» All three times I’ve been in for this task, I’ve been recommended to just go to the Mission Valley location. That being said, they’ve never been rude or disrespectful, but merely and clearly disinterested.

Each time I come here, the cashiers are just not people friendly. The store though has a lot to offer in the different sports and hobby. But, the prices… hmmm, I find high.
I would only return if I really need to and if there is a good sale.