Sprint Store by Wireless Choice

Personally, I always feel intimidated walking into wireless retail stores, but not at this one! The staff here are always so friendly and helpful, and the store has a great atmosphere. Peter and Ricky are always there to help, my questions get answered right away, and any problems I have are always fixed. I leave the store a happy customer every time! Thanks guys!

I am so frustrated with Sprint right now and the horrible service I received here. Danny was not helpful and told me I had to go to a corporate store. I have already been to a store yesterday waited in line to pick up this tablet and I had to go back today because it’s not working right… Now I have to find a corporate store… really! He didn’t even offer to look at it to fix it… it is a repair shop! He needs to get another job if he can’t provide great customer service. In all my 17 years of being a Sprint customer I haven’t come across someone so unhelpful!

The team at this store is awesome! Danny and his manager bent over backwards to help my son and me with our desire to escape AT&T and their outrageous rates. It took a while, but the entire time they were incredibly polite, professional and proactive in making sure we understood what our plan was, what we were getting with it and exactly what we were going to pay. If you are making the switch to Sprint like me, don’t go anywhere else. These guys are the BEST

Just ran in to get help to put a screen saver on. One guy was too busy texting on his personal phone and «Peter» the store manager said that there was only 2 guys working and pointed to himself and another guy who was standing next to him. Ok so who’s the guy sitting behind the counter playing on his phone.
When I walked in I asked he guy who was playing in his phone to help me as there was a LONG wait… he told me I had to wait. Seriously I have to wait for all these people who were there for help w their bill, complain about their service etc. wow! No customer service here!
I politely asked «Peter» the store manager who his manager was a he said «me (with a smirk) and bc he said it the way he did I asked who his regional was and he said Benard! Again with a smirk and sarcastic look… I said thanks. And he said yup you too win sarcasm in his voice
Get some training. Help people with a cordial smile and voice. Yes I will tell everyone to stay away from your slow store!

I’ve been an AT&T customer as long as I can remember but recently changed to Sprint and couldn’t be happier about it! Every employee in this location was more than helpful and refreshingly friendly. We came completely unprepared and with my seven year old… Danny B. was AMAZING! He provided us with world class customer service and got us out the door with new two new phone and cases for quite a bit LESS than what I used to pay. It took a bit longer than expected due to unforeseen hiccups (not anyone’s fault) BUT this guy worked with us long after the store had closed! He never once lost his patience or smile. He also kept my son in mind (who was up way past his bedtime) he gave him scissors, paper and Ipad to watch videos on. I will go to this location for all my cellular needs! Thanks again Danny B. you’re the best!!!

Luis and all the reps at this
Sprint Store by Wireless Choice did a great job in explaining the cost options on my new iphone 6s. No waiting, and they transferred all the data for an upgrade and swap in less than 1 hour. Much better service than the Sprint corporate stores

cut your bill in half is a total con. My bill with Verizon was 136. I just paid sprint FOR THE EXACT SAME PLAN 144. my bill went up by $ 8. as soon as I can, I am going to dump this cell phone plan. this is a disgusting and misleading sales trick. shame on sprint!

Had a great experience came in with needing my account cleaned up and a new phone and luis helped us with everything and exceeded our expectations and went above and beyond if your coming into the store come see this guy!

This store has horrible customer service and are not very reliable and can’t get a straight answer from anyone there. I have even walked in and the atmosphere is horrible. Your sales reps don’t smile at customers.

WONDERFUL customer service and awesome people working! Especially Luis! He helped me upgrade to my iPhone forever plan and even got a free line for a year for my daughter! So happy made my Sunday!

Let me start off by saying, I never write Unilocal reviews or reviews of any for that matter. But honestly, this T-​Mobile store has THE BEST customer service I have seen in a very, very long time! I have worked within the customer service industry for almost five years now and not very often do I come across top of the line service like this store has.
The employees are genuine, caring and knowledgeable. They go the extra mile when they really don’t have to and it shows. They do an excellent job of making everyone feel welcome and taken care of.
I had the pleasure of working with Barrett, as well as Joel on a complicated phone situation this morning. Both gentlemen made the process quick, efficient and cost-​effective. They are wonderful individuals, whom are supported by what appears to be excellent management. Whatever this location is doing, they should keep doing it! Because I will gladly continue to drive across San Diego county to work with them or any one of the T-​Mobile associates at this location.
Seriously, GREAT service.

I recently decided to get my own phone plan after being in a family plan with Verizon and the employees at this store could not have been more helpful. My previous experience with Verizon always felt like they were nickel and dining me and somehow forgot to mention hidden fees and extra charges. The guys at Sprint were upfront and honest with all the prices and the amount they advertised was what I paid. The employees were extremely friendly and helpful and had quick answers to all my questions.
The only con I can think of was that it took a little longer than expected to update my phone but that had nothing to with the employees, more like bad planning on my part
I personally worked with Ricky Fuentes and he was fantastic. He answered all my questions and set me up with the best possible options for me. The thing I appreciated the most was that none of the employees tried to up sell me and get things that I did not want or need.
I would highly suggest anyone considering a new phone/​plan to check them out.

The customer service was greatly nice at the sprint store located off nordal. I was like involuntary grumpy tired when i entered this clean busy store. I was greeted immediately with hellos and i was approached within minutes by Amanda. Amanda had listened to my every word. We shared some tech talk. Amanda knew everything about the phone line ups. I could’ve ask her anything about the plans or phones and she could’ve turned her answers inside out. For example, i wasn’t prepared for fees due at the of sale. Therefore, i was about to leave and come back another time. Then, this sweet girl Amanda goes above and beyond. She opens my account to see if I have any loyalties in my favor that could help me out. I was unaware of what she was doing so she really surprised me. I was happy from what i heard. My family talk plan is now one more line thicker. Thank you Amanda for a solid deal.

Great customer service. Friendly staff. This store is better than the one in escondido. I opened a new account here.

Ive been to many Sprint stores and this one is far and away the best. They have actual caring people that want to help you get your needs met. Other stores have made me feel like I am an inconvenience to them. I don’t feel that way here.
I went in to get a new phone and service update. No problem. I had everything taken care of in less than 1 hour. Arwen and Cody were patient and fun to chat with. It felt more like I was hanging out with friends instead of sales associates. The whole process was quick and pain free. I have been back a couple of times to get cases and get a few questions answered. Also, pain free.
If you are going to go with Sprint (their service unfortunately isn’t great=only issue) then come to this store. You will not feel like another number.

Bad customer service skills. I will never go back for anything and I am looking elsewhere for service providers. Do not go to this sprint.

Incompetent, rude employees. Incapable of doing a simple phone exchange… idiots

Great nearby store where I can always find what I need. Staff is helpful and friendly. Just upgraded new phones for my entire family and had a great experience. Definitely recommended.

Sprint is the worst carrier. I have better service with T mobile.

INCOMPETENT 100% horrible customer «Service» I have worked in customer service and know how challenging it can be, these are the worst Representatives of any company I have ever had the misfortune of talking too!
I was sent from the correct store to a store 12 miles away to have to drive back because Vince had his head up his ass! Maria the assistant manager finally exchanged my phone (that was within the 14 day return policy) she was sooooo under-​qualified for her position she didn’t know how to complete a simple phone exchange. It took 1 hour for her to exchange phones. I could not believe what I was seeing. And there is an entire issue of not porting another number that I will not even begin to explain.
AVOID THIS STORE NO MATTER WHAT IT TAKES DO NOT GO TO THIS STORE.