APEX by Sunglass Hut

My girlfriend bought me some glasses for Christmas. She lost the receipt and then proceeded to break my glasses. I went to the store to grovel, not really expecting them to care. I was wrong. They spent a lot of time helping to look up the transaction a d then because the glasses were still under warranty, they swapped them for a new pair. They were super cool when they did not have to be

Out of all the places I’ve shopped for in my hunt for sunglasses, this location has consistently the best service and a pretty wide selection of choices. While there is a Sunglasses hut upstairs in this mall, APEX is certainly the larger store and is also owned by Sunglasses hut, so you’ll find the same varieties (and maybe more) here. They do have a demo booth to show the difference between polarized and non-​polarized lenses, which I thought was informative. Overall, if you’re looking for the right pair of sunglasses, this is a good store to make your first stop at.

Beware! The NEW Serengeti Glasses I bought not long ago lost the nose pad part and the store does not have replacement parts and you can’t buy/​order the replacement part?!
Hey…at least Oakley Brand sells the parts online! You can get them easy on Amazon.
For $ 170 you think the part would be permanently attached. Cheap Glasses for a lot of $, I think. And no solution from retailer.
Heads up

I needed some help for a last minute birthday gift. I was in a panic this morning trying to locate a pair of specific Maui Jim sunglasses. They were no where to be found until I called Apex. Brennan was super helpful on the phone. I went there during my lunch hour and Brennan was able to offer me his recommendation. He was so knowledgable about all the products in the store. He absolutely made it easier for me to make a decision!

Josh was great. I came in with just 10 minutes before closing and he stayed late, let me try on a bunch of options, helped me figure out what to consider, and made multiple adjustments to the Oakley’s that I ended up buying. Highly, highly recommended.

Carol and I went shopping for sunglasses at Apex today. Brennam and Danielle both have great customer service and really take the time to explain how the sunglasses fit our face structure. Brennam and Danielle are both super friendly.

Brennan — you rock.
I had an issue with some Oakley’s that took a good beating, and Brennan went out of his way to help me fix it. Awesome — THIS is why we must support our local stores and buy from someone with a face, a personality… and who cares ;-)
Experience real customer service. $hop here. Feel good about it.

What others say as the service and selection is true, excellent. Brennan is super knowledgable.
Here are the issues I see as buyer beware (reason for not getting 5 stars in my personal opinion):
If you are looking at the most common aka «high volume» moving models, they may carry 2 in stock. Buyer beware that you will get a floor display for many of the glasses (no discount for this either). This is my biggest complaint. If I’m going to spend $ 200+ on a new pair of sunglasses, I don’t want the sunglass that everyone is trying on/​off all day. Regardless if it was just placed there in the past few days or week. I expect it in the manufacturers packaging with everything there and the first one to wear it.
Here are the positives. They have a great return policy of 90 days. The pair I originally bought had a lens issue. They took it back no questions asked and replaced it. Again they only had the display model, so I had to select another frame (same manufacturer and lens type).
I believe anyone can find what they want at this retailer. Just don’t be surprised when they tell you that what you just tried on is what you’ll walk out with (they’ll wipe it down and clean the lens of course). ;) Yes, I still bought from them, but I’m still irritated that I have a display model at full price.

We came to Hillsdale mall randomly today. One of the store that caught our attention was N3L.
They have a huge selection and the guys that worked there were so nice! Brennen (spelling?) was amazing! He saw I was wearing a pair of sunglasses on my head and asked if I’d like him to clean them up for me. I took him up on the offer. Then he helped me adjust them! He wanted to make sure they were perfect on me. I didn’t even buy them there. Sweet. (:
My boyfriend saw a pair he liked. I’d totally drive all the way out there to buy from this guy. He wasn’t pushy and was genuinely nice. Both of the employees there seemed to be very knowledgeable.

Good service, and guy working that day was very knowledgeable. The only problem is that they do not stock the higher-​end sun glasses so you have to take the ones on display.

Awesome service, extremely knowledgeable and helpful. These guys are passionate about what they do. They also have a tremendous amount of inventory to chose from. I had a great experience.

This review is in regards only to the service at N3L Optics, as I did not recently purchase a pair of sunglasses there. However, their selection of sunglasses looked solid, and if their products match their service, you can’t go wrong.
The temple tips on my Ray-Ban’s have been withering away the last year, so I decided to drop by N3L while at the mall to see if they might have some replacement tips. There I met Toby, who was extremely helpful. He provided me with Ray-Ban’s contact information, then explained the replacement process, then «tuned» my sunglasses for me to tighten their hold, and even spent a few minutes cleaning them for me. I was quite impressed with the level of service for not even having purchased any sunglasses there. The next time I do buy some sunglasses, it will be at N3L simply based on the high level of service I experienced during a random stop-​in.
(Shortly afterwards I called the Ray-​Ban phone number Toby provided and they’re sending replacement temple tips to me soon in the mail, free of charge. Thanks, Toby!)

Been into N3L Optics in Hillsdale Mall a handful of times and every time I go there the customer service and knowledge the people working there is best! They have a great selection of glasses from Prada to my personal favorite SPY and they always have the newest and best selection of which I have found in a sunglass store. Hands down the best store to go to if your looking for some new shades from honest and knowledgeable people. And the prices of the glasses are reasonable and not overpriced… like sunglass hut! haha Love shopping here!

Just got some new shades there last week. Paige is the best! Such a helpful and friendly employee. We LOVE shopping here!!!

Very good service great selection of glasses to choose from. Widest Oakley selection I have seen. All retail prices though. If you are looking for discounts or sales this is not the place. Good customer service and will stand behind the product. 90 day return policy and good repair option if your glasses break. Overall so far a positive experience.

For the past couple of months I have been wondering since they started construction what kind of shop this one would be. So when it opened it’s doors for the first time I just had to check this place out. What makes this kind of store different from your traditional sunglass hut that you typically see in the mall is that this place interacts with the customer. What I mean by this is, in addition to the touch screen (called the Newton Immersive Display) which does a break down on explaining to you the benefits of a certain glasses, special features and would specs.
In the center of the shop is a custom fit station which will help customers build their own custom sunglasses or goggles and will also ensure chosen eyewear is uniquely fit to the customer’s lifestyle. And they have this really cool thing called the N3L Smart Mirror– apperently its uses some sort of technology that is capable of identifing the frames that a customer is wearing and displays key features and specifications for each selection. Also when ever I buy certain glassses I have bad taste and usually liek to get my g/f’s opinion on certain glasses, should she not be with me that mirror can take a photo and I can email it to her. Pretty cool stuff!!!
Finally, they also have a small «simulator» which will give you an idea of what the glasses you picked out will do in the real world once you leave the shop. To explain it further you can look through this device with the glasses you picked out, pick out different landscapes (which may have different light qualities), adjust for glare, high UV light conditions and even wind speed. Now some of you may think at this point this would be a ridiculous thing a customer would think about, but I say bollocks to that. (Stupid BBC lingo that has recently infected me…)
The reason why I think this is relevant is that this shop is designed to cater to those people who need sun protection and actually uses glasses for a practical reason rather then what is in season, that said their glasses selection is very deep and stays with current trends, But I like that fact that they went to the trouble of not just telling me a product is good from their experience, they can show it to you.
For instance I needed some goggles for snow boarding and wanted to see what the Oakley a-​frame fire iridium lens was like, in the store you can’t tell anything, put it on and look through the demo station, they have a setting for snow, high glare, UV and I was able to feel the air movement through the goggles at speeds similar that one would travel when snowboarding. I can see how this could be relevant for people who are into cycling and running as they created for us a free-​poor-​mans wind tunnel (It can hit 65 mph!!!) to test out aerodynamics should one be nerdy enough to give it a go. (I am.)
But even if you do hiking, fishing, beach volleyball and other outdoor activities this is a spot that would be worth checking out!