Bay Area Self Storage

Look no further! Lynn and the team at Bay Area Self Storage are the best. The facility has great perimeter security, alarms in every unit and the manager is on site to keep an eye on things. The site is always super clean and there is never a piece of trash anywhere. I’ve rented for almost ten years, using the facility for excess inventory storage for our business, it has been a wonderful experience. I strongly recommend Bay Area Self Storage in San Mateo!

I have two storage units here, one for almost 2 years. The place is always clean and the carts are always available. They even have a moving truck available to use for moving. Lynn is nice and gets you set up quickly to move your stuff in. No complaints.

I have had a storage unit with this facility since 2011. It is clean, safe and I am comfortable being there alone while going through my unit looking for things. The original sign up was easy and I moved from one size locker to a bigger one after about a year and it was a painless process. Appreciate their rolling carts.

I’ve been renting here since November of 2010. sometimes only one unit… sometimes more. This is not the cheapest storage place… but it isn’t the most expensive either. It is very well run, extremely clean,.and the managers do pay attention to who comes and goes, and try to establish relationships with customers. They have been incredibly accommodating to my last minute requests for extra space, and have gone out of their way to be nice to me… and I’m a bit high maintenance regarding the storage of all the «stuff» my husband has. This is a very safe place for storage, and I like knowing that someone is personally looking out for me… very nice people running this place. If you’ve ever rented space elsewhere, you will figure out pretty quickly that this particular location offers a whole different level of service and professionalism.

Clean, helpful, courteous, convenient. What more can one ask for in a storage facility? Lynne was exceptional in helping me to determine what I needed (help me calculate how much room I would need to store a. 2 bedroom home for 1 month). She clearly knows what she is doing and how to do it, and exactly the kind of person that you want when you are overwhelmed and stressed about MOVING!

Having been a customer of another storage facility (with the initials of P. S.) in the past, when it came time for me to move about 8 months ago, after being in the same home for over 12 years, I was totally dreading the experience of having to place a large portion of my personal belongings in storage once again. This time around I decided to do some serious homework and literally spent nearly a solid week calling every storage facility in the Bay Area, including the Pod companies that will deliver their storage units to your home and finally narrowed my search down to Bay Area Self Storage of San Mateo. I based my final decision on a number of factors from the monthly rental rate, to the fact that they had air conditioned and climate controlled units, their facility was relatively new, and after having visited the premises in person to see the units they had available I was very impressed with the cleanliness of the facility, as well as the number of video cameras and security measures that they utilize ²⁴⁄₇. Even their restroom for those who rent at the facility is nicely decorated and well maintained. They also have drink vending machines which I’ve not seen at other facilities before and which comes in very handy during those long, hot, dusty days of moving.
Since becoming a customer of B.A.S.S. of S.M. I’ve come to discover what I think has been one of the greatest assets of this facility and that’s the bonus of having made two new «friends» with the on-​site managers Lynn & Garret. They have not only been extremely friendly and kind, but incredibly helpful as well. Lynn is very sharp and full of wonderfully, creative suggestions. When I’d asked if they happened to sell any type of plastic covers to place over a rolling clothing rack, which I was storing in my unit fully loaded with clothing, she’d informed me that they did not but suggested that I try one of their thick mattress or box spring plastic covers which had an opening down one side. They then loaned me a tape measure so I could take some measurements and I then made the appropriate purchase. As it turned out the mattress cover worked like a charm and fits like a glove. The opening turned out to be just perfect for me to access my winter clothing as the whether changed. Lynn’s husband Garret can almost always be found out-​and-​about on the premises during business hours as he’s always busy cleaning or maintaining the grounds.
Since I’m a woman of short stature (5’2″) I had a bit of a difficult time reaching the pull-​rope to close my unit door so Garret was kind enough to add an additional length of rope to make it much easier for me. On a few other occasions while I was still in the process of moving into my unit, if Garret happened to be making his rounds and was in the vicinity of my outside unit he would always make a point of saying «Hello,» as he does with all of their customers. On occasion he would even offer suggestions as to how I might pack something in my unit a little differently in order to maximize the space with I found extremely helpful since I ended up utilizing every square inch of my unit. I’m pretty impressed by the fact that I almost always hear them great people by name, and those customers generally know their names as well. They really are both a friendly and helpful couple who take great pride in their work.
I would recommend this place to anyone in a heartbeat. As a matter of fact I was quite proud of my choice in renting from B.A.S.S. of S.M. when 2 of my 4 friends that I had helping me move with my large and heavy items on a couple of different days both commented on what an outstanding facility it appeared to be in comparison to the places that they were (and have) rented from in the past.
The last major bonus for me out of this whole deal has turned out to be the location of the facility which is only 5 miles from my new home, which makes it extremely convenient and affords me the opportunity to retrieve and return things to my unit quite easily.
I truly couldn’t be any happier with the choice I’ve made this time around with the place I’ve chosen to store my worldly possessions. Thank you Bay Area Self Storage of San Mateo…(thanks Lynn and Garret!)

This is my first non-​restaurant review, and I’ve only done one of those. Lynn and Garret are really wonderful people and made my stressful move a much easier experience! They are so helpful and friendly, and seem to genuinely take pride in the work they do and being there for people. I would normally dread going to the storage unit that reminds me I have too many things and need to purge, but I know that I’ll see one or both of them there so I don’t mind going! The facility is very clean and I know I wouldn’t feel as good about keeping my things anywhere else. :)

Can’t say enough about how impressed I am with the facility and the service. Lynn and Garret are great and they really give you peace of mind that your items are being stored in a safe & clean environment… under their watchful eye. I had visited 3 other places before I settled on Bay Area SS and at each of those other 3 places I felt gross about putting my stuff in storage. Bay Area SS was a no brainer as soon as I walked through it. The place is clean. I believe the rates are competitive. Niels comments written on 12÷5÷2010 hit the mark on how gross some places are. This place is nice and I’m hooked. You just gotta see it for yourself. If you’re looking for a storage unit — you really should check out Bay Area SS with Lynn & Garret.
I gave it 5 stars… it’s really that good.
John B.

Super-​clean units, and great service — Lynn is the nicest rep ever!

I’m new to the whole «storage thing». lol, so that being said I’m not sure how valid my review is.
Pro’s:
They have a moving van, for free, you simply use your credit card (or cash or something) to place $ 500 deposit and pay for gas and you can use it anywhere in the immediate area to move. This alone saved me probably $ 75++ from UHAUL.
They gave me a reduced rate since I contracted for a year +
They have a clean, gated, facility
They are nice and friendly people
They have little carts on wheels to help a girl move her stuff!
They never charged me a late fee for forgetting to pay like an idiot — instead they called me and kindly asked for cc info over the phone and then mailed me the cc form so ongoing I wouldn’t have the issue… problem solved.
Con’s:
The in n out is not always super easy BUT I probably couldve chosen a outside locker which would have made it tenfold easier. So I guess it’s more of a self-​con. lol.

Great staff. Left my lock off from my business storage a couple of time and got a call within the hour. Place is newer and always spotless. Equipment is always in top shape. Love the place

Best storage experience I’ve ever had. Helen made the rental process fast and painless. Even had a free 16′ rental truck for me to move my stuff out of dirty Public Storage. The place is gated, super clean, and each unit has an alarm.
Doesn’t get any better than this.

They stored my stuff. Not much to that. The staff, however were pretty creepy and in some instances, downright rude. (Look, guys, you are storing stuff I dont really need. I dont need your attitude.)

Let me preface this by saying that I was in the military and have moved a lot. I have been through good moves and bad and some of the people you deal with on the way can make a huge difference. Overall, I would give them 3.5 stars. Once you are all set up and in a storage unit, I would even say 5 stars. Jai, the district manager is a great guy and will totally bend over backwards to help you out.
Why 3.5 stars then? I think they are a victim of their own success. They have taken to this ²⁴⁄₇ answering service that can’t seem to get their act straight.
When we figured out we were moving, we called to reserve a storage unit. We spoke with a woman, gave our credit card info to hold a unit on the first floor, got a confirmation number and everything. When we arrived in person to sign the paperwork and drop off our first few items, there was nothing but complete chaos. They had already rented the unit (s) they had available on the first floor, the local office didn’t have our reservation, and who knew who I gave my credit card info to?
Jai did everything in his power to make things right by us. He got the manager of the answering service on the phone while we were there, and we got things straightened out. He still didn’t have a unit on the first floor for us, but he still did what he could to make it up to us.
The whole facility is clean, and secure. You need a code to get into the place in general and also into the elevator to get to upper levels. The facility has lots of high tech monitoring gear, cams and a manager that actually lives onsite. They also have a truck that you can use for local moves (naturally, moving into their facility only).
Overall, it was a great experience and if I had to do it again, I would use them for storage. Just make sure you talk to someone at the *local* office and not their answering service.