Golden State Marble and Granite

I had a kitchen installed over 5 years ago. After many frustrating meetings, mis-​measures and no-​shows by Pam, I had the kitchen installed. When I called about the amazingly shoddy short-​cuts the installer made, there has been NO attempt to fix it. The warranty is meaningless because Pam will make NO attempt to fix it! If you have the patience to have the WORST customer service and workmanship, then by all means, use them. Next time I will pay a little more for the peace of mind. (BTW, the stainless steel sink, it stains!)

If you are thinking of using this company to do some remodel, please contact me. I will tell you in detail about my experience. I do not want to write a negative review, I just want to explain a situation that should have only taken a couple of days to do. :(
It refers to mathematics.

Pam came recommended to us from our designer. I was surprised to hear that Pam did business in the city — all the way from San Mateo. But between the great recommendation and reasonable pricing — Pam was the obvious choice. We hired Pam and it’s worked out great!
Pam fabricated and installed our kitchen counter tops in granite, one bathroom vanity top in marble, and one bathroom vanity top and tub in quartz. All of them came out out beautiful — the tub is a work of art! I promise to post photos later after our remodel is finished.
Pam was always very responsive to my phone calls and texts and her crew always showed up when planned. It is true that her crew can be a little challenging to communicate with because some of them do not speak English — however, I could always reach Pam on the phone to translate and their excellent work and pricing made it very worthwhile! I would definitely hire Pam again!

Golden State was a Unilocal find for us during our remodel, which turned out great. We were shopping for Silestone & luckily for us they carried it– at a significantly lower cost than where we could find anywhere else! Labor costs were also a deal! Pam was a pleasure to work with & accommodating. My only 2 negatives, which are really minimal for us is 1) the installers/​workers barely spoke English, but we got by ok… & 2) It’s really hard to notice unless someone (like me!) pointed it out, but the double sink cutouts look a shy off. I think it’s due perhaps more to the polishing of the edges of the cut out, as the actual measurements of the cutouts are right. They just weren’t polished out exactly the same.
Regardless, i’d use them again in a heartbeat. Pamela was great, i am satisfied with the product, and you really can’t beat their prices!

This place has some of the best prices and best selection for granite & quartz. Pamela, the owner, was really helpful and personable. She knows her products and prices well.
I personally bought 2 pieces: granite for the wetbar & a white quartz for the vanity. The white quartz was carefully installed by her workers at my place. Yes, it got quite dusty when they cut the stone, but I’d rather have them cut the slab on site perfectly to fit the space. I just kept the door closed & swept afterwards. The quartz was beautiful and reasonably priced.
For the wetbar granite, I wanted to match the kitchen granite, but I didn’t know the correct pattern. Pamela went beyond her duties and stopped by on very short notice to look at the pattern & take measurements. She instantly recognized which pattern I should get, & she had it in stock. Her workers also installed that beautifully.
I highly recommend Pamela & her business for any granite or quartz needs. I have already referred her to a couple of my friends for their granite purchases. She gives great advice & has great prices for the quality she offers.

We had them install granite countertops in our new kitchen. Pamela (I think that was her name) was very nice and accomodating. 5 stars for her. The granite slabs were really nice lookin and were a great price. Home Depot wanted 3x the money for the same thing. So 5 stars for the product.
The problem we had was that the installers didn’t really speak any English, and we had a couple issues. I won’t go into the specifics, but they did do a couple things I was pretty pissed about and it was frustrating not to be able to communicate with them. I was trying to tell them one thing that I wanted fixed, and they guy just kept smiling and saying «its OK.» No, it was not OK!!!
I’m not saying I wouldn’t go back… all in all, my counters look pretty snazzy and the price was sure nice…
PS…if they are cutting the granite in your front yard anywhere near yours or your neighbor’s cars… better move them or they’ll be covered in dust.

I actually got a recommendation for Golden State Marble from a friend at Google, when I was remodeling my kitchen. I got three bids for my kitchen remodel and Pam (she is the owner) from Golden State came in with a bid about 60% of the price of the other contractors. Initially, I was skeptical of how she could provide such a low bid, but since others from Google/​Oracle customers had worked with her, I decided to try her out. Initially, also what gave me comfort is that I spoke to one of her former customers, who was a Yahoo product mgr, and also very anal, but very cheap (like me). I visited his home and it looked pretty look for a reasonable price. In the process, I got a lot of tips from him. So, I decided to try Pam/​Golden State out. Being extremely detail oriented, I did take the time to write out a pretty detailed project plan (3pages) — this was my first remodel and I’ve heard horror stories. Overall, we were extremely pleased with the outcome of our project. Pros: Pam is super honest and very reasonable with project adjustments/​price. Her work guys were also very very honest and I totally trust them in my house. Work quality turned out great. We had marble, full kitchen with glass tile, all new appliances, new windows, & new plumbing done. Her guys are always clean up extremely tidily –sorta amazed by it Cons: Pam’s English isn’t 100%, but she is a clear communicator generally. Since I speak Chinese, this wasn’t a problem at all for me. Her work crew is also Chinese, so this might be a problem for some in communication. Like all projects, our timing slipped, but more due to us than them. However, there was some project timing slips. Still, I’m totally satisfied with Golden State marble and will definitely use them again.
BTW, I did read the negative review, but I’m a little skeptical about this super-​negative outcome. When we weren’t happy with something and talked to Pam about it, she always found a reasonable solution to it. Pam seems like someone I believe values her reputation highly so she looks for a win/​win solution.

Kitchen cabinets and granite countertop were done fine, but marble tile flooring job had issues with alignment. Owner (Pam) is a nice person and easy to reach.

Pam is the nicest person and have the best customer service out there. I was referred to her by my friend because of the beautiful work she did on her kitchen. I got new granites and cabinets for my kitchen and received a lot of compliments from my friends when they came over. The granite I picked out was typhon bordurs in which is very popular and can have cracks very easily. Pam went with me to the warehouse to pick out the granite to make sure it has no cracks. After the cutting, she laid out the granite for me to see the pattern to make sure the patterns match before installation. Wonderful customer service and workmanship by his guys. I was surprised when I saw the first review because the service they provided to my kitchen was wonderful, very professional, I would recommend her to all my friends.

Can I give zero.
Pam and team destroyed our kitchen. I cannot imagine why anyone would go there. We had beautiful marble laden with fossils.
They cut one counter too short — too short — you cannot fix 0.25″ too short
They broke the corner of the opposite counter
They put a large crack in the marble at the corner of the sink.
They cut the marble at the front door with all the doors opened (by them) and left a good thick pile of dust you could write in on every thing. The curtains were murder to remove the dust.
Go here if you want your dream kitchen destroyed.