Laura’s Day Spa

NEW OWNER, NEW MANAGEMENT, NEW NAME: QUEEN SPA
NEW PHONE 650 918 1176
Please give the new owners a new chance. I’ve just returned from a facial with Nancy. This has got to be near the best, if not the best facial I’ve ever had. I’m elderly (YIKES — still getting used to identifying myself like that), but had the moisturizing facial and loved it. My wrinkles are less noticeable and skin is smoother. This also included a neck and arm massage. I arrived on time and Nancy was waiting for me. I will be returning. Highly recommended.

I came on an impromptu visit and walked into their beautiful lobby. As soon as I came in another customer came behind me. She was taken before me. I thought it was kind of rude but didn’t say anything because I wanted a pedicure and the other lady only wanted her brows done. I was shown to my chair, only to find they seated me in the broken one – either that or they didn’t bother to turn it on/​plug it in. Either way, the water was lukewarm and quickly got cold after sitting there waiting for her to finish the brow job. After looking around and reviewing things, I decided not to stay. I left and left them my feedback here.

Don’t come to here! When you pay for it, the price is different from that on the list
A disgusting place I will never come again.

Been getting my eyebrows waxed by Laura for 15 years. She is AMAZING. Even when I moved to Vegas I would make sure I stopped in, because there is no one that does them like her. If I could give 10 stars, then I would. I’m so picky when it comes to my eyebrows and she does them perfectly every time! I definitely recommend seeing Laura for your eyebrows and if she’s not there, someone else will do just as great of a job :)))

RE: Nails only.
Been here twice for mani/​pedi. Both times, I really needed R&R from a rough day. The first time, I went inside the «spa» side. The gal who helped me was Terry, and she took longer than normal to get the job done, but her attention to detail was impressive. She did my pedi in back and had me walk over to the front to get the mani. I like that I didn’t feel rushed. But, I guess you get what you pay for. I was up sold up the wazoo! That’s was okay because I came out feeling relaxed — which was the goal.
Second visit — Told to walk over to the «Other Side!» I felt uncomfortable as the place seemed outdated and I wasn’t sure how sanitary the place was. But, the lady next to me said they were clean, so I waited as they were running late for my appt. When I walked in, there was a promo sign for mani/​pedi ($ 35). When we got started, I was asked what I wanted, and I told them the standard mani pedi. After starting, the gal points to a price/​selection sheet and asks what I want. I tell her basic mani/​pedi, but she keeps trying to upsell. I bite. After maybe 15 minutes, another gal comes over and starts on my nails. Again, another person trying to up sell me. I decline. My nails were filed crookedly, and nails polished poorly. Both had to be corrected. When I paid, the $ 35 mani/​pedi was $ 52 on the calculator. But, the lady said she was going to charge my cc $ 53. Um, okay… I still tipped generously, but this is not the way to do repeat business. Worst was that my nails chipped notably within 24 hours! I am happy to pay for good services, but don’t try to scam and up sell me. Be honest.

This place is disgusting. I got a wax here.
The waxer, not Laura, kept dipping the same stick into the wax.
She also kept waxing the same spots multiple times, which is a waxing no-​no.
The place was so filthy, I was cringing while undressing/​dressing, which I did in front of the lady bc she wouldn’t leave.
I know it’s cheap, but that was a horrific experience. I’d rather pay more money for a fast, clean, seamless wax.
Total nastiness. That lady should be fired.

I love the facials here. Try Angel she is the best! Whenever my skin is acting up I come see her to get me back right. Laura does great eyebrows.

I honestly wanted to give a good review, I really did. but after today, I just can’t.
I made an apt. for a Diamond Microdermabrasion Facial 4 days in advanced 10:00am. Show up to my apt. a few minutes early and luckily I ran into an old girlfriend and chatted for quite a while. 15 minutes later Laura comes out and asks if she can help me. I said yes I had an apt. at 10:00 she says «oh sorry you made that apt. the day we are closed, I forgot» she said she will be right with me. Hmm, okay. she comes back a few minutes later to get me and brings me into the room.
VERY UNPROFESSIONAL! Tosses the gown onto the massage table while she starts calling someone on her cell phone. 1) didn’t even leave the room to rant on to someone about what’s going on in her personal life… the rent not being paid and complaining about the noise from construction work while she had clients earlier that week saying that is so rude ??? 2) didn’t even leave the room for me to change, so I turned my back and changed out of my top right in front of her. 3) wait a minute, aren’t I supposed to be getting a RELAXING facial? Now this is RUDE!
I lay down, she puts the steam on my face… still talking on her cell phone, now to someone else about the property manager or whatever. blah blah blah.
Rubs some stuff on my face with one hand. gets off her phone and starts ranting on to me about what’s going on and starts showing me video recordings of the loud construction! Really, I’m sorry you’re going through all of that but during a facial is not the place and time to handle your personal business.
The whole experience felt super rushed. she kept checking her cell phone while still using one hand on my face. oh did I mention she got up and left during my whole 2 MINUTES of Microdermabrasion (in the past I’ve at least gotten 5 – 10 minutes) to help another client who just walked through the door without an apt. to give her an eyebrow wax!!! She said «be right back, I go do eyebrow wax really quick because she has baby» WTF … 10 minutes laterrrr!!!
Seriously! The rest of the time she kept asking me if I wanted to wax my eyebrows, I said no thank you, I’m growing them out and I go somewhere else that specifically only does eyebrows. Then she said «do you like them, because the shape of your eyebrows no good» Wow! That’s funny because I get compliments on my brows but OK! Then she started asking me how much I pay, telling me she would give me a discount and the 10^th eyebrow wax is free and she will do nice eyelash extensions on me. showing me pictures of her past clients on her phone while I have a mask on my face. GEEEEEZ!
As soon as she’s done she gets back on her phone again complaining about the same thing… I just walked out of the room, paid her and left. She was still on her phone… SO RUDE!
My experience today was completely UNPROFESSIONAL!
The Diamond Microdermabrasion was NOT WORTH $ 110!!! My skin in softer. but not much different than before!
Really unfortunate.

Just got a facial and it was one of the best I’ve had in a while. Laura and Ramona are very nice and seem to really care about your needs. Reasonably priced and felt comfy cozy the whole time. Parking is easy to find close by.

I’ve been seeing Laura for over 6 years. She is a professional, knowledgable waxer and the only esthetician I trust to give thorough, deep-​cleaning facials and microdermabrasion treatments. That being said, she has a few other women working for her whom I do NOT trust to perform according to Laura’s standards. Laura gets 5 stars but her employees get 1 or 2. If you’re going to do business with this place, make sure you schedule any facial, waxing, or cosmetic treatment with LAURA!

I did eyebrow and lips here. She doesn’t treats me patiently, I think I deserve at least several seconds to look at what she did to my eyebrow, right? But she said I have customer waiting! Really! When I came in, nobody was sitting there! Ok, maybe you have some customer in other rooms doing some spa, but you still have a staff sitting in the lobby! What a silly excuse! If you don’t have enough time, just tell the customer you need to wait then they could choose to stay or leave, not being treated so rudely! Never come back again!

I went to Laura’s day spa for mink eyelashes extension. I confirmed with Laura that she uses mink before I did it. She was really rough on my face and eyes, she made me tearing all the way to the end. When she finished, it looked pretty good, but I wasn’t sure that she used mink. I did the mink once in HI before and I remembered it looked more natural. Couple of days later, I met a girlfriend for lunch and she just had her mink eyelashes done, once i had comparison I knew Laura didn’t use mink for sure.
Laura charges lower price for the eyelashes extension because she uses fake mink eyelashes. That is totally unprofessional. It’s cheating her customers. On top of that, she kept complaining about how difficult it was to do my extensions so she could charge me $ 10 more than the fee says on the flyer. I had a really horrible experience there. Hope you don’t make the same mistake as I did. After reading all other people’s review. Seems like they suck at everything else. Not just eyelash extensions.

I came here because I live right across the street and I was in need of a mani/​pedi before going on vacation. I arrived at the salon around 7:30pm. Assuming it was too late, they took me which was great. The lady that was taking care of me was really nice. I got a cup of tea and some party mix (kind of weird to be offered that while getting your nails done if you ask me).
Anyway here’s why I rated this place 1 star if anyone believes me. I know this facility is equipped with the proper pedicure sink stations, but the lady proceeded to give me a pedicure in a bucket lined with a garbage bag with warm water inside. Who does this and thinks, its okay? Seriously?! The room I was in while I was getting my manicure was some kind of treatment room that didn’t have the pedicure stations, but they didn’t move me to the right room for it, nor did they apologize that they had to treat my service this way. It was totally weird and unsanitary. I will not come back to this place again for any treatment.

I came here on two occasions: once back in high school for «girl time» bonding with a group of 20+ something girls and recently, with my boyfriend. Back then, the salon was fairly new and was pretty cozy. The ladies were really friendly and were very accommodating. They did a pretty good job back then, so I decided to come back again with my boyfriend.
It was a weekday and it was pretty packed. We both were greeted and were told to sit down while I was told to pick a color. They brought us water which was nice, but after realizing that they’ve been touching feet all day and didn’t wash their hands, I skipped, It was a nice gesture though! The manicures were mediocre and the nailpolish chipped after a day!
I won’t be back. There are better salons out there for the same price!

I’ve had really good pedicures and really crappy pedicures here. The inconsistency is just not worth it. $ 20 for a basic pedicure — some ladies do a nice thorough foot and hot stone massage. Others just pat your feet around with the stones and call it a day. The staff is actually pretty nice and they try to remember your names, and always serve water/​tea and snacks. The negative experiences just outweigh the positive, so I’m never going back!

My review is also only for the Nail Salon.
I rarely splurge for a pedicure and went in because the price was right, $ 20.
My manicurist was Tracy, and even though her English was limited she smiled sweetly and did everything right. While she scrubbed, exfoliated, and detailed my feet I didn’t mind the very soft pop/​rock in the background and really appreciated the glass of cold water with lemon she served me. She took her time so when the leg and foot massage was given I was already relaxed and contented as a dog getting its belly rubbed.
Though I’ve only had about ten pedicures in my life, they were all at different outlets. Laura’s ranks #1.

This review is for the Nail Salon ONLY.
Often times I find myself wondering, I’m not a construction worker nor am I required to use manual labor at work yet my nails look so jacked up! So when these moments occur I head straight to Laura’s.
Nails salons are usually hit and miss. I’ve been to places that are rated high on Unilocal but don’t live up to the reviews… this place on the other hand barely has any stars yet I keep coming back, why you ask? It’s because…
–the ladies (and guy, I assume owns the place or at least runs it) are friendly and they remember you which is good because I am VERY particular about how I like my nails done.
–for $ 55 dollars you can get a spa manicure/​pedicure which includes
–scrub-​down of your feet as well as some serious callous removing (sometimes they even use some sort of peel… that’s when you know your feet aint too pretty nor are they by any means soft)
–peppermint mask for your legs, followed by some fruity smelling exfoliant scrub
–paraffin wax treatment (for mani/​pedi) and they keep this on while you get your 20 min leg massage with some hot stones *heaven*
–they have OPI and Essie polish on stock AND they have a good selection of gel nail polishes too!
–as soon as you sit down they hand you a glass of cold water w/​a slice of orange and some party mix.
I usually get the same ladies to do my nails because they already know what I like and if I’m not happy with something they usually re-​do that nail for me… no hassle! Both my mom and my grandma love this place as well. I’ve been to other nail salons in San Jose and althought they are cheap, they don’t give you as much as what Laura’s does… for $ 55 I think this place is worth it. The only thing I wish they would change though is the music they play in the background…

Sorry, I really wanted to like this place,
My sister looked for reservations here. Perfect they had space!
$ 25 for mani /​pedi,
But for us I guess they just weren’t ready.
A manicure for me,
Not too happy with it right away I can see.
The polish never dried,
That is very hard to hide.
He painted a nice design on my nails,
With birds, water, and sails.
Nice they were,
Sorry, Laura I feel bad for her.
Nice sized place,
The issue isn’t space.
Nor is it service,
Or that the people were nervous.
I guess the polish is old,
For this I am not sold.
Communicate we tried,
Sometimes they just didn’t get what was said on our side.

*Sigh*
What happened to Laura’s? They used to be so great! I will never go get a wax there ever again. When you’re getting a Brazilian you should at least expect a little care, and precision. The last time I went the girl spent the entire time on her cell phone! On a cell while waxing me! Hello! I need you to be paying attention please! She got wax in all the wrong places, and it was painful having to clean myself up later. Plus she left spots not done. I came out looking like a leopard down there. Then she had the nerve to be rude to me when I only gave her a 10% tip. Never again!

OMG! i used to come here often, really to their nail spa bc if you want your eyebrows did, its 2 bucks cheaper. anyway, the last couple times they diverted me to here, which is fine bc its only about a few steps away, but the last two times…
they told me to come back tomorrow! the first time it was at 2PM on a Monday. the next was today, at 7:30 PM. the place was dark and the door was locked so i went to the nail place to see if they could do my eyebrows there. they told me to go to the day spa and i told them it was locked and the lights were off. then they asked one of the ladies and she mumbled something in Vietnamese and then the kind guy told me to wait a few minutes, which I could. then he told me that they really can’t because they would get in trouble. then i asked them if there was any way because i’m traveling tomorrow. but nope. so he goes outside and calls someone and i’m like forget it.
you know if you close earlier than 9:00 PM as it is advertised on your door, you should probably change the sign!!!
i’m so angry. if its some kind of planning code where they’re not supposed to do facials than take the neon signs down and demolish the facial facility. use it as a storage room.