Park Place Cleaners

Just got my suit and extra jacket cleaned. Not a bad price, $ 22 after taxes for 3 pieces. I accidentally left one of my pocket squares in there and they not only pressed it, they folded it perfectly so I’m ready to go! Love the little details.

They better be clean… we just picked up six shirts for $ 40. We will swear off again for now

Completely ruined my cashmere sweater and refused to take the responsibility for it!

Pricing is up there for everything besides shirts. Otherwise (just by looking) they seemed to have done a great job! They’re right down the road from me (walking distance) so I’m sure I’ll come back here with delicate garments.
The service was swell and they were quite prompt as well. Turned my stuff in on a Thursday and it was supposedly ready that Saturday, however I didn’t pick up until Monday.

UPDATE (⁴⁄₂): One of the women that works at the store saw me walking my dog today and asked me to come inside the store for a full explanation. She indicated that there was a mixup with the receipts and that I was actually charged for the three ‘missing’ shirts when I picked up my order on Wednesday, but the older receipt incorrectly still said ‘11’. I’m still not thrilled that I had 3 additional shirts from another person with my same last name due to the mixup, but luckily I’m honest and returned them along with being lucky not to have the reverse happen to me. The explanation helps, but I’m only improving my rating to «OK» as the manager I spoke with on ³⁄₃₀ was extremely rude/​unprofessional and I don’t care to patron any business that speaks to customers in an insulting manner.
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As a few others have already said, be careful when dropping off any valuable garments here. Like most of their customer base, I’m a resident of the Archstone San Mateo complex, so this location is ideal. Most of my visits have been OK… they do a decent job and their prices are comparable to other dry-​cleaners in the area. That’s where the good news stops.
This past week, I dropped off my drycleaning as I always do on Sundays. After picking up on Wednesday, I neglected to notice that 10 of my laundered shirts were not in my pick-​up order. After returning on Friday afternoon, the nice woman at the counter said there were two customer orders with my same last name and 3 of my 10 shirts either went with that person or are still waiting to be drycleaned. I mentioned I was traveling for work and this presented a major inconvenience, so it’d be great if they could figure out what happened quickly. No call after 2 days of waiting, so I walk back in the store and ask for a manager to call me back.
I received a call 3 hours later from the manager indicating that he was had been traveling and didn’t have a proper update on what happened. He said that he’d follow up Monday AM, offering no apology and essentially said I could go onto social media and do whatever I pleased… implying bad reviews would have no material impact on his business. I reminded him that It’s 2014 and that people read reviews before visiting new places to patron (especially when new to the area!)
I will not go back to this store as I’ve now lost $ 150 worth of Banana Republic, Nordstrom and Neiman Marcus shirts and the management team here is apparently not compelled to figure out what happened. The owner said he’d contact me in the next 3 – 4 days, which I hope he does. Should he contact me and compensate me for my lost shirts, I’ll provide an update here. If you don’t see an update, assume my shirts were never found or returned and proceed with caution.

So disappointed.
Simple order… 1 suit, 1 dress and 1 button down shirt. I was told that everything would be ready by Wednesday so I went there Wednesday morning and it wasn’t there. Lady told me it wouldn’t be back until 5pm but the only problem was that I needed my dress that night.
I didn’t go back and pick it up Wednesday night and wore a different dress. Ended up going and picking it all up today and asked of they could extend a small discount for my inconvenience. She said no and that it was laundry and not dry cleaning.
Hmmm… So are you telling me that my suit just went through the regular wash? I could have done that at home and ruined it myself.
She told me that she would extend a discount the next time I come back. I told her, very nicely, that I would not be back.
Prices are high and lack of customer service. Bummer too because this please is actually super convenient.
Will not be a returning customer :(it makes me sad when small businesses do not embrace their customers.

Brooke’s review below is spot-​on, but I don’t need dry cleaning very often, so the price is right for me ($ 1.50/shirt is a bargain around here), and the woman who works there (the owner?) is always very nice and reliable. I have had a couple of buttons broken, but you can’t beat the price (for laundered shirts, as opposed to dry cleaning) or convenience.

Very fast and efficient! I dropped off 6 shirts on Thursday and picked them up on Friday!

Alright, Alright. I claimed I would never go there again, because there was such a strong language barrier. But then I thought about it. How much do I really need to say to this lady? lol
Some how magically, this place seems to get every kind of stain imaginable out of my clothes and completely feeling brand new all over again. They are convieniently located to where I live (at the moment) and do a good job. I have changed my mind, I’m a fan :)

A shirt I brought in had a rip in the elbow when i picked it up. The person at the cleaners could not speak english very well and refused to do anything. While I realize the rip could have been there when i brought it in; it is also just a likely it was not, and they were not willing to do anything for me. There are many, many dry cleaners around. I suggest using another one.

Very unfriendly staff. They charged my credit card with a higher amount without my consent. I even had to speak to the owner because I felt he would have more business sense but I was wrong. He was the worse! Good luck trusting these people

This place is a great alternative to my company’s PurpleTie dry cleaning (PurpleTie picks up/​drops off clothes twice a week at offices that sign up). On no particular Tuesday I missed the pick up and was left with 4 pairs of dirty pants. I ran across the street to this dry cleaner.
The woman who runs this place is a nice Asian lady. I told my dog to wait outside («sit, wait, good dog») but this nice lady told me that it would be alright to let my dog in. When my dog tried to go behind the counter the lady said no, so rest assured that no dogs are permitted near your clothes.
I dropped off the pants Tuesday at lunch and picked them up Thursday morning (said they would be ready Thurs after 4pm but I came in early to check). They weren’t staticky, they looked clean, they didn’t smell dirty, so I see nothing wrong with their service.
Parking is a non-​issue. There are two one way streets directly in front of the cleaners, each street has parking on both sides (that’s 4 sides!). This cleaner is next to a townhome community, so there’s additional parking less than a block down the road. There’s also the Whole Foods parking lot across the street, and an underground garage (but that requires a couple more steps).
They weren’t very busy. I don’t know if this just happened to be a slow week, but there were about five dry cleaning bags ready for pick up when I arrived. Compare that to the dozens of bags at other places. Without needing my ticket, the woman was able to find my clothes.
However, this is the most expensive per-​unit dry cleaning I have ever experienced. My Palo Alto dry cleaners charge 5, my college days dry cleaner charged 4, the office service charges 5, but this place charged $ 7 per pant! I’m torn. I want to support local businesses, but the convenience factor of PurpleTie can’t be beat.
But really, $ 7 per pant!
That’s kind of a lot, especially if you wear pants everyday.

I am now 0 for 3 with dry cleaners. I figured I’d give this place a try — it’s on the way to work. Big mistake to start with. There is NO parking and the whole area is hard to maneuver.
I brought my clothes in for regular laundry service on a Tuesday and was given a receipt that said they would be ready Thursday after 4:00 p.m. I came back Friday morning — when the clothes should have been ready — only to find that half my order wasn’t done! Much like Tim Q., I had to pay for the entire order even though the clothes were not delivered as promised. The person there gave some petty excuse about the presser being new. That’s unacceptable.
I will NEVER go back there again, and urge everyone else to stay away as well.

BE CAREFUL!!! Park Place Cleaners does an excellent job cleaning shirts. However, when a dispute arises, the management of the store are rude and belligerent. I noticed they had started to write my name in the shirts I bring in. Because I bring in shirts for me AND my partner (different last name), this is really a problem.
The store manager told me to «Go to H*&%» because «95% of all dry cleaners write names in shirts.»
One wants to like the people with whom we do business. While I cannot quibble with the quality of their work, I would not go here again because the management seems unable to resolve even the smallest disputes.

I’ve been taking my clothes here for over a year and haven’t had any problems with drycleaning whatsoever. Every time I go in, they are polite and recognize me by name, they say hello and get my order ready right away. The one issue I had was that they hemmed a pair of pants and the thread came out, but no biggie.