Patelco Credit Union

Seriously the nicest people work here! I cannot get over how they manage to have consistently amazing customer service.

TESS IS AN ANGEL. I always come to this branch and am on vacation out of state, of course my phone, ID and credit card got stolen on my first night out and I’ve been trying to get everything back together for the rest of my stay and to get home okay and have been having the hardest time with no one having enough patience to work with my situation until TESS!!! Not even the customer service with patelco, literally just her. I really was considering not banking with patelco anymore until she turned my whole experience around. She’s the manager at this branch but I’m not sure that that’s even enough recognition for the level of flawless service she’s offering. A millions stars for you TESS, you saved me!

Mireya is the best at the credit union look for her she’s handled my account since I was a kid All my family members go to her you won’t be disappointed!

Understaffed. But Loraine makes the experience pleasant and will do her utmost to satisfy any issues you might have. #pro

Excellent service. Special recognition to Tess, the manager, who helped me with correcting my account details. Highly recommend going to this branch!

Had a great experience with Cristina senior member service. She took all the time to help me with my financial needs. She is very knowledgable and helpful .
Thanks Christina!

This branch has never disappointed, a really professional staff that takes care of their customers. Questions are answered, the services and products are great and they have convenient locations both in the peninsula and san francisco. Appreciate it all!

Called to open an account. Never heard anything back. Called said I was approved a month later. Wth you can’t even send a letter stating I’m approved?. Sent in other info they needed and still no reply. Going to bank elsewhere. To bad I was going to deposit alot of $$. Oh well, take my green somewhere more appreciated.

I’ve been a member of Patelco for 15+ years, and in the interim have held accounts with other financial institutions, but by far, the customer service I received from Mireya Jimenez who assisted me recently with a loan was exceptional to the rest. It’s nice to see that in this day and age, there are still genuine people out there who enjoy what they do and are good at it. Kudos Mireya, keep up the great work, it really is appreciated!

This review is for Mireya. I have been with Patelco for over 2 years. Mireya is very helpful. I can tell she values her job and enjoys helping people. She is very easy to talk to and gets the job done. She helped me with my auto loan and she did such a great job I only go to her for any other issues i need help with. I’ve also referred my brother and other family members and they were extremely happy with her. She’s responsive and goes over other options and keeps a positive attitude even after I bombard her with soooo many questions. It’s so nice to see when Mireya is working because I’m instantly assured that she will take care me. Whenever I come in I always have a lot of questions and Mireya is always so patient with me and makes sure she answers all my questions, and that I understand too. I’m a happy customer and plan to keep coming back as long as Mireya is working. There is one employee who helped me… she gave me the stink eye when I had so many questions and eventually put me off to someone else. I guess she got tired of giving me the stink eye. she could learn a few things from Mireya! Keep up the stellar work Mireya!

I came in here to get an Auto Loan. When I called the 800 number I was told I would have to wait for a day to hear back on the approval. Fortunately, the representative I worked with did a great job of getting on the phone and getting my loan approved immediately. When I followed up with questions over the phone she was super helpful then too. I really wish all banks had the same customer service skills and training. She knew how urgent it was for us to get the loan as we had already negotiated the price with the dealer and had to close the deal that very night. I think her name was Mireya J. My wife and I were really pleased with the service and will recommend our friends to come by this branch and work with Mireya.

I love this branch and so does my daughter! They have great customer service, go out of there way to make sure your satisfied, pretty fast service, AND they offer coffee/​tea. ALSO my daughter loves the toys they have there. She never wants to leave lol. Great branch!

Patelco Credit Union is where I had both my children open accounts. Mireya Jimenez was extremely helpful throughout the whole process. Ms. Jiminez is a most knowledgeable bank official I’ve ever worked with.
Thank you Patelco!!!

I have been with Patelco for over 20 years, and I am constantly impressed with their customer service. Today I went in to apply for the switch & save program and Ric & Mireya went above and beyond to assist me and get my finances into a better place! Amazing!

My wife and I came into Patelco attempting to sort out a Credit Union Direct Lending auto loan that the dealership had not set up properly. Within a few minutes Peter, the assistant branch manager, had fixed the problem, secured loan approval from the underwriter, and contacted the dealership to finalize the purchase. Thanks to Peter we had exceptional service and he resolved our anxiety about securing our new car. He also saved a full percent on the interest that the dealer told us we were getting. Thank you Peter!

There are some things that I found helpful like the ability to deposit checks via my home computer w/​o any fees. However the customer service from Patelco just didn’t cut it for us… then when we tried to close out our accounts they made it hard. They told my spouse that I had to close the account personally even though we were both on the account then when I called the 1 – 800 number they told me that we both had to be there or they needed both of our signatures and ID’s faxed or emailed in order to close out. ABSURD! Ready to move on to a credit union with better customer service! (I mean this is why we wanted to switch from the big corporate banks in the first place.)

This review is for Mireya Jimenez Patelco loan officer.
First off i’ve been a member of Patelco for 5 years now and I have nothing good but experiences especially with Mireya Jimenez
She provided great customer service also help me with credit cards, rates, refinancing and worked extra to get me my loan for my new car. She is awesome Person!

I’ve been a Patelco customer for almost a decade, and have had nothing but positive experiences with them. Mireya in particular has been extremely helpful, reaching out when improved rates are available for re-​financing loans, etc.
Another + for credit unions is that their ATM network is nation-​wide, for both withdrawals and deposits — so it’s easy to find no-​fee ATMs when you’re traveling.

Daniel at the San Mateo location was super friendly and helpful. I love being a member of Patelco Credit Union.

Why oh why did it take me this long to review Patelco. Three years ago, I was a young new SF wannabe, fresh from far distant lands and nary a credit score to my name, This is not a good situation to be in. Lack of credit hampered me in different ways, from trying to get an apartment (either refused, or downpayment inflated to extortionate levels), to even trying to get my foot on the credit ladder. In fact, I was warned that my attempts to gain credit were actually damaging my credit score further. Trying times indeed.
I was amazed that this seemed to be such a common problem, yet no easy solution was available until a co-​worker leant over and whispered in my ear ‘Patelco’. Cue inspirational music and a golden glow falling over the doorway of this institution, as they gave me my one and only credit card. This credit card would barely pull me out of a ditch, but it did keep my credit score relatively buoyant for the following 3 years. I understood exactly why my wise co-​worker had held onto her equally tiny credit card as a fealty to the CU that got her started in the US as well, and I did exactly the same.
I think I visited maybe 3 or 4 times over the years, but the ladies at Patelco always recognised me and said hello. I actually felt a little teary when I cancelled my card. It really gave me an opportunity at a time when no-​one else would and Patelco always will be the number one bank for me.