Performance Bicycle

They were very helpful and only charged $ 8 to fix my otherwise useless kids bike. Nice!

Rustin is a super helpful guy. He showed me everything I was looking for and made my trip in and out of the store effortless. ¹⁰⁄₁₀ would go to Rustin again!

These guys are serious professionals. If you want a warm homey atmosphere but you don’t care about what you’re buying, you go to T****t’s, but if you want to buy good bicycles and bicycling gear and get great recommendations and shopping help, here’s where you come. Rustin and Chris are always friendly and helpful, and have recommended excellent bicycles to both me and wife. I have also bought a lot of great gear here, and returned stuff I didn’t like with no questions asked (no receipt needed either, if you have an account with them). The Performance branded gear is really good and they stock many other brands too.
Bicycle service has always been great, my bicycle always comes back pristine. And the Saturday morning rides are well-​managed, with some very nice people. Ron helps out with last-​minute bicycle tuning just before the rides, which is a sweet touch.
All in all, I choose Performance for all my bicycling needs. These guys are A+ tops!

Amazing service, they delivered the bike to the store, assembled everything, and had it waiting for me. The price was very competitive with what I could find online, but it was actually much easier for me since the bike came pre-​assembled and I was able to just throw it into my car, plus I was able to pick out a bell and some other items to go with the bike. I spoke to Performance Bike’s online customer service to confirm the delivery date and assembly and they were friendly and responsive, just like the employees in the San Mateo store. Had a great experience and would definitely recommend this shop.

After a disaster of a first experience with clip ins, I needed a tool to straighten the seat and handlebars I knocked out of alignment and ended up at Performance. Ron helped me as I was looking at tools but also suggested I get my bike from the car. He not only straightened everything out, but made some other adjustments to make the bike fit better and my ride more stable.
I was starting to feel incredibly discouraged about riding and Ron absolutely encouraged me, told me about the group rides the store offers, and even gave me a lesson in breathing 101.
I also ended up taking advantage of some good holiday sales on things I needed for the bike.
I highly recommend Performance Bikes in San Mateo. I will definitely be back often!

This is not my first attempt at trying to deal with horrible — rude customer service here! I came again tonight thinking I would purchase a bike for a Christmas gift. Sid the guy behind the counter was so rude to me Upon entry to the store I felt like I was being punished for even attempting to enter the store! Well, excuse me for putting you out Sid! I know It’s almost 6 pm! Musta been MY mistake to think I could do some holiday shopping here! This is my forth outta fifth visit here — and every attempt except for ONE with an older gentlemen that works there — has been awful!! Where has customer service gone! — I say to myself — why do I keep coming back– Finally after tonight– I just decided to take my biz to Talbots bike shop downtown! Ill drop my bank roll there!! I cant believe with all these great reviews, I’m the only person that continually stumbles into poor behavior from the staff here. WOW! #TwilightZone

In hopes of having a bald tire addressed and in need of repair, I went to Performance Bicycle last night. They have extended holiday hours and the repair shop was still available.
Thanks to their repair crew, my bike was outfitted with two new tires, within fifteen minutes.
I have also attended one of the Performance Bicycle Saturday morning rides, fun, local, a chance to meet new cyclists, and led by a professional cyclist.
Hosted by the bike store, the bike is checked for safety, and afterward, a very nice breakfast is offered, in the store, itself.
Thank you again to the repair shop, the manager, Jez, professional and personable, and I appreciate the service it provides to the area.

Great service! Very friendly staff. Had to return our bikes and we got full refund for everything very easily:)

I love this bike store — we have purchased all our bikes here and had several repairs completed. Last weekend we took our bike for a minor repair and they didn’t nickel and dime us and only charged for the materials. They also noticed we were missing a brake pad and repaired it on the spot. We picked up a new road bike and they helped me learn the bike and adjust for my size. They really do know customer service. Don’t buy a bike from a super store like Target or Sports Authority — buy it from a store that cares and specializes in bikes. It makes all the difference and you know the bike is safely assembled.

I have some burning man bikes that need servicing. I called to see if they could help me out. Guy on the phone said to bring them over and they’d take a look. I did that today, described the issue. They said bring them in, so I unloaded them from the truck and brought them in. Guys says what do you need done, and I described it for the third time: replace the bottom bracket on my bike, put quicklinks on the chains of both bikes. Dude tells me they don’t have a mechanic on staff during the weekdays anymore, can’t do that kind of work. They recommended that I go to Talbot’s Cylcery.
What the hell? Why did tell me to come in, then tell me to unload the bikes if you can’t do the work? What a colossal waste of time. Maybe this is a good place to buy bikes, but if you need service beyond getting a tire changed, go somewhere else. 2 stars for wasting my time, but at least being polite.

I really enjoyed this place excellent prices on swag! (Gear-​clothing) Brian hooked me up with more gear today and spent quality time with me figuring out what kind of basket that I should get. Second visit in two days.

Had a great experience with Performance Bicycle in San Mateo last weekend. I needed to buy a good road bike to replace one that had been stolen. Bikes have moved on since I bought my last one and I got a great intro to the new tech from Cam, who picked out several models for me to try out. All were good but the one I picked out was great! I’m really happy with it. Cam also helped my pick out all the accessories I needed. I’m all set!
Mark also did a great job servicing my mountain bike, which badly needed some TLC. I got it back two days ago as good as new. Great job!

Awesome store to buy, have your bike fix or for maintenance. Recently our cycling team attended their workshop and learned a lot about trouble shooting and maintenance Mark the service manager was awesome. I would like to thank Jez the store manager for welcoming us and for putting this workshop together. We also bought a bike and they made sure that we have the right bike to meet our need. Price is great here it comes with other benefits. I would also like to thank Cameron and Brian for assisting me when I’m in the store. Great environment, friendly and knowledgeable team.

We bought my husband’s bike here a few months ago, and before we decided what was right for us, we rode a LOT of bikes. These guys were unfailingly patient, getting out multiple models, answering all of our bike newbie questions, and just generally being cool. And we weren’t out to break the bank with our purchase either; I’ve never gotten the feeling that it matters to these folks how much money you spend – they just want you to get the bike that’s right for you.
Today we came in for a little tune-​up (brakes were squeaking all the way down hills) and some accessories, including a flat kit. We got great service from Brian, Raffi & Brandon and are so glad to be cultivating a relationship with this shop!

**A version of this review was sent to the email address of the Performance Bikes No. Cal district manager.**
The primary issue I had with the San Mateo store is one of disorganization.
Upon picking up my bike after a tune-​up/​sprocket replacement last week, I noticed that the stock chain guard had not been put back on. I called the next morning and asked if the chain guard to my bike were still in store. I was told by an associate called Cameron that ‘Mark had found it’ and told to come in ‘any time’ and have the guard be put back on the bike. When I came an hour later, Mark told me that Eric, who was not yet on shift, would re-​attach the guard as he had worked on my bike (although Mark was the one that had removed the guard initially). I was asked to leave the bike and wait for a call telling me when the work had been done. At pick up, I noticed that the bike had been affixed with a chain guard that did not belong to my bike. Not only was the guard ill-​fitting, but of poorer quality than the stock guard that had come with the bike. Brandon, the ‘wrench’ on shift, looked around for my guard to no avail.
Jez, the GM, thought it helpful to tell me that the evening shift ‘cleans up every night’ and that my chain guard was probably ‘thrown away’. Why the chain guard had not been secured/​taped/​what-​not to my bike to prevent its loss is beyond me. Barring a bit of duct tape, why then was there no note attached to the guard belonging to my bike, so that the other folks who work in the shop were aware to which bike it belonged? Additionally, if bits and bobs are being thrown out on a nightly basis, then why was the other chain guard to be found on site? It would seem that a little bit of communication between the many ‘wrenches’ who work in the shop could go a very long way to ensure that customers’ bike parts aren’t unnecessarily tossed into the trash at the end of the night.
In the end, I requested that the rogue chain guard be removed, so that I could be on my way. I will not return to Performance Bikes in future.

The Red Tag sale is NO JOKE. Amazing deal capped by superlative customer service. Brian Holt assisted me from beginning to end. Fuji Gran Fondo 2.1 and every single accessory possible. I am geared up and ready to ride. With all the sales and points back I did the math and paid $ 2,050 for $ 3,500 worth of equipment and protection plan included.
Friends, Family and neighbors please keep this business thriving. True experts at this location. Thanks again Brian and Mark.

They have very good bikes with reasonable price. the salesman Brian is also very nice and friendly, he helped us a lot with finding a good-​fit bike. Definitely recommend!

Great environment. The employees are super chill and knowledgable. I Took my bike in to have a new dérailleur installed and I was able to pick it up the same day.
I have not purchased a bike from them (yet), but they do have a great selection of bikes to choose from at a wide range of prices. I will be back to purchase a road bike eventually.
Two thumbs up!

I purchased my Fuji GranFondo3.0 from here. Being a first time road biker buyer I had zero experience as to what to see in a new road bike. The staff there was very much helpful to guide me through my purchase.
After couple of months on my new bike, I took it back for tuneup and a simple adjustment. They made sure an expert looked into my bike and it was taken good care of. I was out to the shop within minutes with my adjusted and cleaned as good as new.
I would recommend this shop for bikers who are buying their first bikes.

Got the bike today. Service super! My only minor criticism is a missing handlebar cap. I inspected the bike before I left focusing on the shifters, chain, brakes, etc and missed it. Too late to turn around as I found it after I got home from a long ride. Maybe stop by there another time. Otherwise I rate them high in quality and service. It was a gorgeous day with plenty of folks there ready to ride like me this morning.
Ok less than couple hours of my review, I was floored to get a call from them. They found my cap! Thoughtful enough to recognize the missing part when cleaning up & even bigger courtesy to contact me?!? I gotta bump them up to 5 stars! Heading back tomorrow, less than 4 miles from home and another day to ride. Big thanks Cameron & Performance Bicycle team!