Priola Body Shop

I read the reviews and decided I would go get an estimate. Arrive a little before 4pm to a shop with 1 car, 1 mechanic, and one person at the office desk. When I asked about getting an estimate, his reply: «No,.» followed by a long awkward pause. «You can make an appointment to get an estimate next week.» Wow. I’ve never seen such a reluctance to serve customers. They had nothing going on except a personal phone call that I apparently interrupted.
First impressions are key and I could envision being having a hard time dealing with this company if this is the kind of reception they think is appropriate. My advice: steer clear.

Excellent work and customer service from Josh and everyone else at the shop.
I got rear-​ended by someone before the San Mateo bridge toll plaza and had never really dealt with insurance before in any meaningful way. Josh demystified pretty much everything about the process in the first ten minutes of meeting me – he really knows what’s up when it comes to how it all works in CA and that’s a major asset. He’s got years of experience doing this and really strikes me as someone who’s seen it all.
I didn’t think getting my car fixed would be so painless, but Josh maintains great relationships with insurance people, rental car people, and his customers, and so things really went about as smoothly as smooth can get.

Good overall experience from start to finish. Josh was forthcoming with information about cost and apologetic for the cost. My son hit my car in our driveway so I wasn’t using insurance. Good quality workmanship and an excellent paint job. I will take cars here again but hopefully I won’t have to!

I just brought in my car to be fixed, and Josh was helpful and knows his stuff. He fixed the car while helping me deal with all the insurance crap that tends to happen. I was moving out of the area and needed to ship the car and he was on top of things and kept me updated. The car later of course arrived with all the fixes done perfectly. Would recommend!

Stopped in today to get an estimate on some rust around my windshield which caused my windshield to crack. Josh immediately knew that the windshield had been replaced by another body shop and that they had done a bad job which caused the rust. He explained to me that I shouldn’t have to pay for it to be repaired because the company that «fixed» the windshield caused it and should fix it. What? He even explained to me how to get the insurance company involved and about a government agencies that oversees insurance companies and automotive repair. I learned a lot from Josh and extremely happy I stopped here. He did say he wasn’t the cheapest place to get work done, but he definitely seemed like he was honest and stands by their work. I also noticed a county fleet vehicle getting repaired there, which makes me believe his prices probably aren’t higher than the competition since often government agencies go with low bidders or at least reasonably priced shops. If I need to go to a body shop in the future I’ll go here.

Just like everybody says, Josh is very nice and knowledgeable.
I had a hit and run damage, and the damage was bad enough, I had to go through my insurance company.
He was very helpful in everyway.

I was involved in an accident on March 5. My car was towed into Priola body shop. Thom and Luis did a phenomenal job! My car came out of the shop looking just as it did prior to the accident. I drive a 2014 Lexus IS 250 and it’s pearl white. The damage was significant and seeing it back in one piece today was such a relief. Both Thom and Luis kept me updated on when the car would be done and what’s even better is they stand behind their work with a lifetime guarantee. If anything happens to you car large or small, go to this shop, you will not be disappointed

If you are looking for a quick estimate, go here! I was able to make an appointment for the same day. when I arrived, Josh was already ready to see me right away. He took basic information real quick and printed out the estimate in no time. I was in and out within 20 minutes. He also took his time to explain some questions I had in details. 5 stars!

i want to first say i dont write many reviews but i had to for this one cause it was not what i expected. i had called and left a message cause i had questions about services that i was interested in. i received a call back the same day from josh. he was very nice and patient and answered all my questions. josh was very genuine and suggested another place for my car needs cause it would be too expensive to have my car done there for what i needed. josh even took the time to text me the info of the place he suggested. that is superb customer service. amazing! so peps if any of you are looking for an honest and genuine guy to fix your car this is the place. they specialize in body work.

Brought in a 1990 BMW 325i to get painted. They did an awesome job doing the work. First they sanded down the car, took out all the windows and body parts. Then they block sanded and smooth the whole car out so theres no waves, bumps and dents. Then painted. I got it back in less than 2 months! Which is super quick for the quality of work that they did. I am super happy with the work. The car came out looking like a black mirror because I got my car painted Jet Black. I messed up the fender the next day and I brought it back and they took care of me! This is a highly recommended body shop! I will definitely bring another car back and tell people about my experience there! If you have any questions tell Josh which is the person in charge there that Derek sent you and he will also give you a good deal! :)

2014 – 2015 has been a really, really bad year for my car. I’ve had it hit while parked and unoccupied THREE times within this past year. All of which, I can only chalk up to the perils of parking. The first time my car was hit, it was in the parking lot at work. Although the vehicle parked next to mine belonged to a fellow coworker, it was evident by the complete lack of damage to the adjacent area on her vehicle, and the fact that it was a public lot, that the damage was caused by a vehicle that was parked next to mine prior to her arrival in that spot.
I initially brought my vehicle to an auto body shop about two blocks down the road from Priola’s to see what time would be convenient for me to drop off my vehicle at their shop. I chose that particular shop due to their 4 star average Unilocal reviews commending them on their excellent work, so I figured that they would be a safe bet. When I arrived, there was only 1 person manning the entire shop, and at the time, was speaking with a client who drove a Porsche. Although they seemed to be having a very jovial conversation, when they were done, the individual whom I am assuming was the shop owner turned around and inquired what I needed in a very suspicious tone. Setting that odd method of greeting a new client aside, I explained that the side of my vehicle had been scraped, explained that I was going through insurance, and asked if I could schedule an appointment to drop off the vehicle. After going outside to inspect my vehicle and the associated damage, this particular individual began to go off on a long lecture about how the insurance process works as if I was a child who didn’t know better, and how I should have scheduled an appointment with the insurance company first before stopping by his shop (hey buddy… I WORK in insurance; I don’t need YOU to tell ME how the process works). Attempting to be courteous, I skipped the temptation to make a snide remark about how I was only stopping by his shop first as a courtesy, and simply thanked him for his time, loaded up Unilocal again, and looked for the next closest auto body shop that also had good reviews. Fortunately, the next closest auto body that had great reviews happened to be Priola Auto Shop, which had even BETTER Unilocal ratings than the first place!
Walking into Priola’s lot, I was immediately greeted by Josh who inquired how he could assist me in a very friendly manner. I explained the situation to him and asked if there was a more convenient time for me to drop off my vehicle. Josh stated that anytime was fine with him, so I left my vehicle there and scheduled the insurance adjuster to head down in a few days. After the adjuster inspected the vehicle and insurance issued payment ($ 700 to buff out some minor scratches! I guess State Farm is generous), I was notified by Josh a few days later that the repairs to my vehicle was complete. He even buffed out my headlights free of charge without me even asking! Quite honestly, I meant to leave him a positive Unilocal review after that amazing experience, but partially due to my hectic schedule, and primary due to my procrastination, I simply kept putting it off until I eventually just forgot.
Fast forward 12 months later, while parked on a public street, someone pulls out of the spot next to me very fast and smashes my rear view mirror, and leaves some wonderful scrapes and dents along the entire passenger side of my vehicle. Needless to say, I immediately brought my vehicle back down to Josh at Priola’s. Stepping into their office, Josh actually recognized me from before (WOW! Great memory!) and inquired how he could help me this time. I explained the accident to him, informed him that the adjuster was coming down the next day, and dropped my keys off with him after some initial paperwork. Before leaving, Josh actually apologized for not being able to drive me back home as it was late in the day and he was the only person left in the office. The thought of having someone drive me back did not even cross my mind as I only lived 6 blocks away, but I certainly appreciated the gesture.
Unfortunately this second trip was not quite as smooth as the first, as the adjuster disputed some of the damage as being pre-​existing. Josh pushed back on the adjuster’s assessment and fought to maintain that ALL the damage was as a result of the accident and not pre-​existing. After making some phone calls myself to claims, I was able to get a second adjuster to head down to re-​inspect the damage. The second adjuster quickly approved the additional repairs and I was able to get my vehicle back good as new a few days later. The total quote and payment provided by insurance was a little over $ 12k (YIKES! Don’t hit a Lexus ppl!). Overall, I really appreciate Josh’s friendly demeanor, willingness to fight for your best interests, and the shops excellent repair work!

Had to return to the body shop and this time worked with Fred. Quick. Efficient. Job well done!

Was a last minute recommendation to get my SUV repaired and repainted here and boy was I impressed at the job.
Josh had all the parts ordered and actually was able to save me some money on the parts and did an incredible job on the paint! My 2005 Murano looks brand new and like it did right out of the showroom. What impressed me the most was all the little detailed things he did which were really outside the scope of the job.
Wish I’d brought my last car there to get painted! Definitely gets all my future business and referrals… Great shop and thank you, thank you, thank you!!!

My wife owns a 2007 Jeep Wrangler 4 door. Got hit by a larger suv that ran a red light and smashed the passenger front pretty good. The insurance totaled it, but since it has a Hemi we kept it and let Josh at Priola take care of my wife’s baby. After I did the suspension work myself Josh took care of the frame straightening and painting on the new aftermarket fenders and the hood and cowl area. It looks great again, drives normal thanks to the frame work. And my wife is happy with it. So happy wife happy life. Thanks Josh

I came here for body work after I was in an accident. The customer service was excellent. I had been recommended this body shop from a friend, which I’m really grateful about bc I had a great experience. My car was done super fast and looked amazing. They even washed it! There’s a ton of body shops out there and in my opinion this one is the best.

This review is about a year overdue (repairs done August 2013), but in my limited body shop experience, this place is really hard to beat in terms of customer service. My car had been hit (while parked) and the whole front area (bumper, fender, etc.) had to be replaced. Josh made sure I was updated with all repairs — expected or not — the entire way until I finally picked up my car. He even helped me navigate through some of the insurance red tape.
I hope I never have to use a body shop again, but if I do, Priola and Josh will be at the top of my list.

Josh! Josh! Josh! The crowds screamed!
I came to Priola after I had done some research and visited 4 or 5 other body shops. I read this article…
in addition to others.
After I met with Josh, he gave me the comfort that the body/​paint work I was getting done would be only of the best of work and that it’s guaranteed. In addition, I felt Josh was out to help me. His tone and gestures hinted toward this. He is the sole driver of his success and he realizes that! When I came back to pick up my BMW, not only was what he said done in utmost immacularity but he also moved my bumper into place and fixed a few other dents! I could not believe It! I was getting a deal even without the bumper and dents.
In conclusion, read the article linked above and and have comfort going with Priola. With Josh on board you are not only in great hands but also getting a deal that more-​than-​likely you would not come across unless your friend or relative has a body shop. With his quality of work and pricing structure you can be rest assured you found the right guy. Thanks again, Josh!

Josh was very accommodating of a last minute fix and got the job done a day ahead of time! Overall, he offered great pricing and was very friendly. Would definitely refer a friend to Priola.

My car had been hit by several other drivers over the years, and I just never fixed anything. Then someone sideswiped me and knocked off a mirror so I could no longer ignore it. The woman who cause the new damage was a teenage from out of town who took full responsibility. I did not want to rip her or her insurance company off. So I went to see Josh at Priola.
He was flexible and reasonable in his estimate and did not encourage me to gouge the insurance companies. He is extremely organized. His estimates were clear and professional.
Best of all, the buffing and body work that he did made my old jalopy look new again.
Thanks Josh

My co-​worker scratched up the paint on my parked car with his Prius.
(If it had any balls to rev up, my car probably would’ve heard it and stepped out of its way. PADDUM PUM! I’ll be here all week.) Just kidding… I’m sure your Prius has balls… somewhere. Okay, no really, I’m just kidding.
I trust my co-​worker. He’s a genuinely good guy. I also know where he lives, so I was okay with getting my car fixed without going through our insurance companies.
The guys I don’t trust are auto repair guys. Being a girl, I didn’t think I would get a fair price, so I sent my boyfriend on a mission for me and he obliged because he doesn’t like it when people mess with me.
He visited several Auto Body shops and the quotes were as follows:
$ 3000…WTF!
$ 1700
$ 1600
$ 730
One of these quotes is doing its own thing.
Two of these quotes are kinda the same.
Can you guess which quote is getting my business?
Now it’s time to play our game… it’s time to pla-​ay our ga-​ame.
If you picked $ 730, that’s Priola’s quote! Can you believe it?! I even got new tires from them… cheaper than Costco’s quote. Can you believe it?! I’ll answer that for you… NO YOU CAN’T!
And not only do you get a good, honest deal… you get good service too! Thom and Moses were really awesome and I think that they also did a little extra work and maybe put some 3M Rubbing Compound on the other surface scratches on my car (not caused by my co-​worker) because the scratches on my other door were completely gone.
If any other Priuses attack in the future, I’m heading to Priola!