Sprint Store

The so called «FREE» Tablet is not Free at all, its an extra monthly charge that comes with it’s own separate number. Luckily after an hour later when i set up my online profile i caught it and called their customer service to help me take that off since it was still within the 14-​day return policy. BEWARE if you come here and make sure you read everything bc they will try to hide those details. I’ve never had an problems with their cell service but the actions of their employees are giving Sprint a bad rep.

Horrible, horrible, horrible. Where’s the next nearest Sprint store and are they any better?
Every time I come here, I remember why I hate coming here. Argh.
The few associates that are available are not very helpful. I understand they want to make a sale but they have major commission breath and seem like those slimy salespeople that no one likes. They seem to be concerned only about making a sale and do not have a genuine interest in helping the customer. Also some of them do not seem very educated about their products, plans, services, policies, etc. As customers, we come to seek guidance, knowledge and options available from an expert or knowledgeable employee, not to just sit there while you say «Uhhhh. I don’t know…» for 5 minutes before we suggest if you can ask someone else or find out.
Also they are always incredibly understaffed and there is always a line of people waiting to be helped and I have to wait for the 10+ people in front of me before I can even talk to an available associate. Slow service as well.

Alan Salgado was The Man. He simply delivered the ideal, fantastic service we expect to get being a customer. He was very supportive of our needs and mainly worked around it, minus any pressure. Super nice, very considerate, conscientious, and accommodating even if they were short staffed.
Waited for an hour long for my turn but he made it all worthwhile. Great day at The Sprint store– thank you Alan!

These guys are SCAMMERS. This one guy lied to me about including a promo tablet that would fit into the plan and i wouldnt have to pay extra. First bill shows us with a crazy amount to be payed, (installment fees) wich i might add, he mentioned nothing about. I called a sprint rep and said i have to pay the extra amount for the tablet, on top of ny regular bill, that it didnt qualify because of the family plan i got. Sales rep. ASSURED me it wouldnt be like that. Now im stuck with a fucking tablet. I reported this to sprint call center and havent received any feedback. DO NOT go to this store

If you want great customer service ask for Johnny La !!! Or Tau !! They really took the time to help me with everything I needed and made sure I left satisfied. Thank you guys so much!

I went there last weekend to look at new phones to buy later when I get paid. I also had an old (cracked) phone with me that I wanted them to turn on to at least have a phone until I buy a new one. Yes the phone worked and its 2 years old.
So a young kid working there came up to me asking me if I needed help. I told him I wanted to turn my phone on. He tells me «this is an old phone and it needs to be reset. You’ll have to go to another sprint store in Hayward, Belmont etc. Where they have the equipment to do it».
He told me a long explanation of why this needs to be reset blah blah. Ok so I go to Belmont sprint. Where I told the guy this and he said no. The other guy was just lazy and didn’t want to do it for you.
Fu@& punk kid. Bad customer service there San Mateo sprint! And there was NOONE in the store that day! I wonder why???
Go to sprint Belmont. He did it for me and was very nice and helpful! No reset needed!

After looking at our bill for the next months to come after signing up, we realized they screwed and lied to us. They told us we will be paying a certain amount and that wasn’t the case. They also said we would not be paying for the tablets that they tricked us into getting, but that wasn’t the case either. Plus the reception is so much worse. I should have stayed with my old company. I payed almost the same, but sprint has awful Internet connection. As soon as I pay my phone off I’ll be leaving this company. My advice is don’t let them sweet talk you into things that won’t be true. Make sure to get the exact prices in writing and don’t take the tablets for «free» they suck.

I have really never been more appalled by such inadequate customer service.
My 5C crashed so i had to go in and get a new phone.
Seems simple but turned into the most complex, mess of a disaster I have EVER been through with any sprint store EVER.
Matthew Ryan was the employee that I worked with initially. I cant say helped because it was anything but help. I left the store after the first visit. Nothing worked accept outgoing and ingoing calls. I signed up for unlimited calls, texts, data usage etc. And nothing seemed to be working. After some calls on the phone I ended up going in again. Both visits were over 2 hours. This store is such a nightmare. There was one employee who was very kind-​Allen I believe but the phone still didnt work. I couldnt download apps-​nothing.
I went to visit my folks in Redding and tried the Sprint store there figuring i may have better luck. That store was very helpful and brought a lot of things to my attention.
Not only did Matthew start me off badly with the most stressful week ive had in a while because of this nightmare. He also did practically everything wrong. The number he registered my phone with was not the number that was showing up on peoples screen (which was why no one was able to call me) he also charged me for a Samsung and I left with an LG.
The Redding store couldnt give me a new phone because i have to go to where i originally bought it but at least they were courteous, helpful and new what they were doing.
I got on the phone with corporate (thats how bad it got) cause i explained i had already been to the San Mateo Sprint store twice-​2 hour waits and they dont help at all. Explained how I was charged for the wrong phone and how Matthew registered the wrong number. She said in her 7 years of working for Sprint she had never seen something so bad. She has helped me so much and actually worked on my situation personally cause she didn’t even want me going back to the store and wanted to save me the trouble.
She also mentioned to me there was an early termination fee of 250 dollars and if i knew about it. I said yes, Matthew told me if I changed my number I would avoid the early termination fee. He charged me anyway. Another thank you to Matthew. Can he seriously do anything else wrong? My account was so messed up I was beside myself. One problem after another, different reps on the phone trying to help me fix this disaster he made and a lot of commentary of the worst transaction they had ever seen and couldnt believe the stress and strain i had to go through all to get a working phone.
I like sprint but abhor this specific store. It is the worst Sprint store I have ever set foot in and pure stress. Even the Sprint rep (one of the 8 I spoken with this last week) said this sounded «shady» an actual Sprint employee commented on a Sprint store saying that. Thats how bad this place is. I know they work off commission and i dont know if something shady went on for their financial benefit, but believe you me, they wont be getting away with it.
The Redding store said to speak to the store manager and if they couldn’t help they gave me the number for Corporate and to call them immediately cause no one should have to deal with this.
All because my phone crashed and i just needed a new one. Thanks to Matthew I have gone through hell ever since getting this phone, had to take taxis cause i couldn’t download über (no access to apps) and my family and friends couldn’t reach me. A working phone is a lifeline for me and necessary, especially being a mother. I need to be reached in case of an emergency so I need a reliable phone. San Mateo Sprint on El Camino in my opinion is completely incapable of doing so and the worst service of not only any phone store, but any retail store I have ever been to in my life. I hope I can spare someone the absolute hassle and headache this store has given me. Please avoid this Sprint at all costs.
I wish there was a negative or zero cause 1 star is way too many for this place.

I went here to inquire about a new phone didn’t really plan on getting one but it was a good deal. Hope the monthly bills are what they said it would be. That whole part is always kind of sketch to me. I got the iPhone 6. It’s slower than my old iPhone 5 but it’s not their fault so I give 5 stars anyways for the best service I ever received here. Thanx to the two guys that helped me. Not sure of their names they had the same name tag haha.

Hello, I will start with saying the customer service in this store is very polite. O.K. now to get down to my experience, First of all, I bought my phone at this store because of the advertisement for «$ 50 per month service gets you everything». WRONG. $ 50.00 per month gets you enough frustration to want to call corporate and complain. (they wont do a thing) My phone service experience is, yes, I still have this piece of shit, nothing short of a nightmare. (The phone I bought is NOT a cheap one, monetarily) I’ve been back to the store repeatedly and upon telling service technicians of my problem, they (with a smile) take my phone, punch in whatever they punch in and tell me ~ «problem solved.» TIP: Don’t leave the store until you COMPLETELY check to see if your problem is solved. DO NOT TAKE THEIR WORD FOR IT.. .. I am home now, without phone service. If I travel all the way back to San Mateo, I’m afraid the technician responsible this time might end up with this phone shoved up his ass. OH, another note ~ I can not reach anyone online or on the phone. Finally able to reach San Mateo Store I was insulted even further by the person I was talking to ~ LAUGHING at my frustration. Unilocal needs a 0 or NEGATIVE star option. I highly advise AGAINST giving this merchant your business. For those that take a chance and disregard my warning ~ I wish you luck., I had NONE. /​/​If you do want to test the waters at this location ask for Johnny La, and if he’s busy wait for him. (I returned to the store after being jacked around on the phone by one of their technicians. Not a happy camper, and ready to lose it, I went back. Johnny La deserves a raise, he personally took care of phone problem and as of now, I’m finally receiving what I’m paying for. Knock on wood.) I also found out the technicians work at the Gellert Ave. store in Daly City. Not sure where the technician that i talked to was located, but he fit right in with the nightmare i was put through today. Verizon costs more butt the headaches im experiencing will eventually have me knocking on their door for my phone service.

I want to really compliment Johnny La for his courtesy and professionalism in helping my son and i switch my son from Verizon to Sprint.
Great customer service.
We arrived when it was mildly busy and asked to take a seat. Within five minutes, Johnny was working with us. Even though their computer systems were glitching (and yes, we were slightly delayed because of that) John kept his cool, apologized for any inconvenience and worked it through to our complete satisfaction.
The guys did have a local radio station on in conflict with their corporate soundtrack, which was not the greatest customer experience, but when i requested that the radio be turned way down due to my hearing, i was accommodated courteously and promptly.
I thought the guys deported themselves pretty professionally and were pleasant and helpful.
Pretty darned good by my lights.

This is my first Unilocal review it says how much I appreciate the help received from San Mateo Sprint Store. I was first greeted by sales associate Johnny, he helped me with setting up a new account and new plan which is exactly the same plan I had with AT&T but it’s half price less. He paid attention to details knowing what’s my concerns then provided serves that is relevant. At the same time he made suggestion and advice without spoiling good quality of serve but sincerity. Due to time limit I have to leave without finishing the transaction and picking up new phones.
When I returned two days later to complete what’s left out, I had the supervisor Edgar in assisting me while Johnny was off. Edgar had no hesitation and jumped right in to pull my record and asked brief questions, quickly completed what needs to be done. From how he responds to customer, proceeds a request and asks question, it’s easily to perceive his sincerely attitude, professionalism and down to earth personality. I should say being his employer must feeling lucky and blessed.
Following up by picking up two new phones. Alan, another associated helped with new phone activation and transferring data from my backup. It’s quite lot of setup from both provider and user ends, but he made it so easy when he handed new phones to me it’s all done. He also helped with few new features of the phone. I am really appreciate how kind and patient he is. I also impressed how well mannered he is. Thank you Alan.
Overall, I am really happy with the service that I received. It’s not easy to please customer in such environment while technical issues could be way to complicated and how phone companyies’ system setup are crazily beyond store staff ‘s control.

This is the worst sprint store to go to there customer service is horrible! i working in customer service and i would never treat anybody the way they treated me and there sales lead helped me! he was so rude didnt not care did NOT listen to me and brushed me off to i went to the belmont sprint store instead they WHERE AMAZING walked out of there with a new phone and a smile on my face if it wasn’t for the guys in the belmont store … i would have changed my phone company! ill never enter the san mateo store again! i will drive out of my way to be treated better

I give this store negative five stars. By far the worst customer service ever! The guys that work there don’t even know how to greet a customer let alone help you with your account, purchase, etc… they act like they’re talking to one of their buddies when they talk to you. They seem bored and uninterested in actually making the customer happy. They’re ridiculously under staffed so they have a. «take your name, call your name» system. Avoid this store at all costs!

The worst service ever!!! I had an issue activating my new iPhone 6 and when I explained the trouble I had gone through being without a phone for a week and 8 hours of dealing with customer support and technical support representatives without any resolution. The manager DAUG said he would not help me and that I had to deal with the rep at the sprint store in SF that I bought the phone from and signed up with. He said he was too busy to help me and while I was on the phone with the rep at the San Francisco sprint store, I watched him for over an hour do absolutely nothing but stare at his phone while customers waited to be served. This guy is the absolute worst example of a store manager I have ever had the displeasure of dealing with and has no idea how to be a service professional. I can’t say much for the customer service and tech-​support people who couldn’t troubleshoot my issue but at least they tried and were kind and respectful. This guy refused to help me and was totally rude. His mother would be terribly ashamed! Stay away from this store, he doesn’t deserve the business and quite frankly I hope he gets fired. Dante, I hope you’re listening! If not, perhaps sprint corporate will.

They no longer gave technicians at this location. That would have been nice to know before I waited. They also don’t carry the screen protector for my phone, even though I purchased my phone from here. The man who helped me was not friendly nor caring. I’m so done with Sprint. After over a decade of being with them I will make a switch.

I went into the Sprint store at 430PM on a Friday afternoon wanting to switch my plan over to Sprint and purchase a new phone. I was greeted by sales associate Alan and was able to get in and out in under an hour. He was very knowledgeable of all of Sprints products and plans. He ported my number, transferred my contacts and I was on my way. Very impressive…
But wait! It gets better. After learning that I didn’t back up my phone (and I was running out of time because I needed to be somewhere by 600PM), the store manager, Dante, agreed to let me come back the following day to download my pictures and apps. Instead of wiping the phone (resetting it to factory default), he held it for me for an additonal day until I could get what I needed. I came in, transferred my photos to a thumb drive and left. Fantastic!
But wait! It gets better, still. After discovering that all of my photos didn’t come over, I went BACK to the store and asked Dante for help. He was more than happy to take as long as I needed to help me despite the crowded store. He exhausted every avenue to help find a solution to my problem. He was patient and kind. Two elements that are rarely found in today’s retail environment.
So, thank you, San Mateo Sprint store! You have a fantastic team. Keep up the good work.

This the second time for huge upgrade cost errors and last time we will upgrade at this local store. After my 2yr contract the rep charged me full price for my phone, took me out of my family plan, up charged another plan.
If you like huge overcharges, confusion, 6 months of unwinding billing errors, going back and forth to representatives (because the 611 rep cannot clear billing errors at the store) who don’t understand, upgrade at this store.
From now on my upgrade is on the 611 rep who knows my plan.

Ok so here goes… went to this Sprint location the other day. its conveniently close to my house. I wanted to trade in my iphone 5 for the samsung 5 galaxy. The guy that helped me initially told me (swear to God) that the buyback trade in for my iphone would be $ 233…I said great, what a deal right?! I wanted to sign up for the easy monthly installment program. According to
, I had to pay $ 279 down (without the trade in discount yet).but the sales person says its $ 379…I show him on my phone where it specifically says $ 279…then he tell me I told the sales person I wanted the gold samsung galaxy 5… but wait… he then says there’s a «promotion» going on if you buy the watch with it. he «somehow» managed to get me a «discount» but Id be paying $ 230. I told him I didnt need the watch and said Id settle for just the phone. He insists that he’ll work out a better deal, goes to the back for like the 3^rd time at this point (getting annoyed now)…then says he could bring the price down to $ 170 and in addition help my bill $ 10 cheaper. At this point. Im just thinking. OK dude… hurry the hell up here… I said $ 170 was fine… i give him my visa card that had more than enough funds… it somehow «mysteriously» declined… at this point Im like getting super annoyed and I tell him to run it more time… still mysteriously declines… I told him I’d go to the bank and get the cash… I come back with the cash… he’s helping another family (understandable)…& He finally comes over to help… only to then tell me that unfortunately the computer isnt «mysteriously» applying the promotion discount. at this point Im sooo annoyed and all he’s doing is working around the computer or atleast pretending and at the same time goes to the back room for the 10^th time…(seriously dude? You’re an idiot)…i tell him to forget about the watch. He then proceeds to tell me that he can no longer apply the $ 233 trade in discount. because that was part of the «promotion» with the watch. ok at this point its obvious this guy is a big moron and/​or he thinks Im falling for his bullsh*t…I kindly say he never mentioned that the trade in value he offered was part of this «promotion»…to make this very long interesting story short… I wad so pissed but kept myself together… A) never mentioned that the trade back value was being applied as part of «this promotion» with the watch B) It took nearly an hour for this idiot to work this «promotion» and at the same time going back and forth between the sales floor and the back room to see «what else» he could do to get me a good deal. C) totally wasted my time and effort by driving all the way to my nearest bank. only to come back and be told the computer is not allowing him to apply this «promotion» D) what a friggin JOKE… he was completely incompetent and had
No idea about wtf he was doing… I left with no phone… and this would be the VERY last time I would be coming to the San Mateo location… I always end up leaving more confused or with nothing ever done… so to the idiot Wouldnt let the promotion go… F YOU! I warn you people out there… do NOT waste your precious time at this location… i wish i could give them ZeRO stars… ugh…Ill be going to another location for sure.

Here’s how to piss off a person renewing his contract and picking up a new phone (which they have paid for) at the store with a appointment scheduled:
Step 1– Greet the person with a trainee and whisper something about online appointments disparagingly
Step2– Make people sit and wait while other people go ahead in line all the while you see on a sign behind you «Now serving: your name»
Step3– When the person is helped, say the phone (which was supposedly in stock) is not actually in stock, no matter what color.
Step4– Don’t offer an alternative handset or offer to call another store. Instead suggest another retail outlet even though you have already technically purchased the phone there.
Step5– Do NOT give an immediate refund or even try to call sprint to placate the customer and make them happy.
Sorry it pains me to say this is why online is better. I’m ready to go contractless.