Things Remembered

I recently have an engraved picture frame ordered at this location, completed as an online order. One thing to note is that the option to change font size on the frame isn’t available and you have to note that to the engraver. I didn’t know about this so the initial frame’s lettering was off. Ashley was kind enough to take care of this error and make the engraving font the appropriate size. I was very thankful to have her assistance!

Lucia offered up great customer service to make up for the tall awkward dude who (sorry to say) didn’t have a clue.
She pulled through when an order didn’t arrive in time for a 40^th bday gift. All stars are for her and the other lady who helped prep a lovely gift while busy on a Saturday of black Friday weekend.
Kudos

Im giving one star for the customer service! It sucks. They have good things but this lady wont hang up the phone! Im ready with my selection and form filled… Im standing in front of her for 8 min now and she keeps talking, apparently with he boss. And I’m looking straight at her. She keeps taking… Worst experience ever.

Do not bring them anything to engrave that can’t be replaced!
I recently went in there to have a kitchen knife engraved for my brothers 40^th birthday. The manager was smug and clearly did not want to take the time to make sure the product came out correctly. I felt very rushed and pressured to choose a font I was not too crazy about… but I was assured it would come out better. Out of the 8 letters/​numbers I asked for. 7 ended up on the knife and 3 were wrong. So the job was botched, and they could not fix it before the birthday, which was a week away. So I ended up empty handed, disappointed to say the least.
Mistakes happen and I get it, but the process of getting my money back was even worse!
A two week process of which I had to go to the store 2 more times. The check they refunded was short of the engraving price, which an employee said and signed off on that it would be on the check, so again I furiously went back to the store, to get that refund put back onto my card. What a waste of time, gas, effort. They did not seem apologetic at all, seemed like they couldn’t care less. If they were helpful in the process of fixing their mistake, and expediting the process of refund so I could get the present done in time, this would have been a totally different Unilocal review!

Sad sad sad service. We got a cup and asked to engrave 2 letters and they messed that up. Then tried to tell us to come back the next day for pick up. We asked if we could get a similar cup close to the same price and they made us cover the extra while making us wait another 30 min… for 2 letters… they could have comped the $ 2 dollars for wasting our time on their error… poooooooorrrr customer service. If you want to waste time and $$ this is your spot.

Came in to get something but the girl didnt want to sell me the braclet with the charm I wanted because she said my wrist is small

i came here to have a couple of my running medals engraved and i’m glad that i chose this retailer.
to have an average sized medal engraved, you pay $ 16 for the first 5 words, and a nominal amount for each additional word. i thought this was pretty good, since it averaged about $ 3.20 per word (no limitation on length).
after putting some thought into this, i ended up choosing 6 short words on one medal, and 4 short words on the other. even though the first medal had 6 words, they were short, so the sales associate still kept it to the $ 16 engraving fee. since the second medal had only 4 words, she actually discounted the fee to $ 12, sweet! for $ 28, i was able to get two medals engraved which is pretty good compared to what i have seen and heard at other specialty stores that offer engraving services.
even though they offered same day, even one hour turnaround, i opted to pick up my medals on a later date since i wasn’t able to stay around for the job to be completed. when i returned to the store, the medals were indeed completed and engraved exactly as i had requested them to be. there were also no additional scratches or dings on my medals, which could possibly happen where engraving is concerned.
my only minor complaint about my experience here would be the sales associate who assisted me on the pickup. when i arrived, i walked straight to the register and this associate was busy doing something and ignoring me for a few minutes before informing me that the other sales associate (who was busy helping other customers) would assist me. after a few minutes had passed, she decided to ask me if i was just picking up, and when i said yes, she then assisted since it only took a few seconds for her to look up my last name in the closet of finished items. i really feel like she should have asked me what i needed in the first place, instead of just pushing me off to her colleague who was clearly occupied with other customers at the time.
a word of advice, always ask the customer what he/​she needs before deferring to another colleague. it only takes a few seconds, but it can build a better relationship with your customer in the long run.

I went there to purchase a locket! returned one from Tiffany’s that was highly overpriced. Was happy to find here beautiful lockets. I found one I really liked and
it was on sale for only $ 68.00. The sales associate was very nice and helpful.
I will be sure and return to this store.

I had taken a capsule with my nephews ashes inside to be engraved. The woman behind the counter (unusual name, Tsaio, or something like that)
Was amazing!
She was so thoughtful and respectful during the transaction. She knew how hard it was for me to leave the capsule, and she promised to have it ready for me in an hour. The other woman there was the engraver, I believe. She was also very nice.
We came back in an hour and it was ready as promised. As she handed it over to me, I started to cry… She cried with me.
Ill never forget her compassion and kindness

My fiancé and I spent a bit of time browsing for cake serving sets for our upcoming wedding. After months of deliberation we decided on the Anatasia cutting set available here. We requested a quote that would include the entire cost of the; set, engraving, and tax, so that we could get the appropriate amount of money. This quote was written on a Post-​It note. When we came back with the money, the price had changed magically up a few dollars because the clerk had screwed up the sales tax. After a bit of explaining, we decided it wasn’t worth the effort to have Things Remembered deliver on their promise, we should have just walked out the door.
The next time we had the time to stop by (a few days later) we attempted to collect the engraved cake cutting set. The server was perfect, however the font size on the cake cutter was enormous and didn’t match the font size we selected, which was the smallest font size on the server. We asked them to rectify the situation, and we were told to come back in an hour.
When we came back, the font was smaller but not the size we requested, and they had changed to engraving, adding a few digits to the date that we did not request. They promised to make it right.
A few days later, the cutter has the write engraving, but STILL the wrong font size.
We decided to cut our losses and requested and received a refund because it is obvious the staff here does not care about following directions.
Save your time, your money, and your sanity, avoid this place.

Once again I’ve depended on TR for nice little gifts or extras to give with other gifts. It is always busy and the staff is hustling around to help all of the customers. I’ve purchased a number of items here and appreciate the great customer service.

Wanted to leave a review for the employees. The employee took the time to come over to greet and mention a little bit about the store. It was just enough and with a genuine tone. Thank you :)

Great customer service. Matthew (I think? Young guy with shaggy hair who also works at Macaroni Grill) and Lynnett were awesome! I went in looking for a charm bracelet with a engrave-​able heart charm and a cross charm. I spoke with Lynnett twice over the phone and she was very helpful in letting me know whether or not they had what I was looking for. Matthew helped my mom and I pick out the charms, and Lynnett helped us figure out the best way to engrave the free box and the heart.

I liked the products sold at this store. Personalized gifts always have that special touch. However, the customer service at this particular location is deplorable. My fiancé & I walked into the store right before a birthday dinner hoping to pick up something small quickly. After waiting around, I had to fetch the sales rep myself. He was neither helpful nor informative. We ended up questioning him about monograms etc and we were finally shown a books with picture symbols to choose from. At the end of it, we placed our order and were told to come back 30 minutes. 30 minutes later, we were told they hadnt started on our order and it would take another 30 minutes. In the meantime we found an order placed after ours had been ready and waiting for pickup. I was rather disgruntled at the customer service. I made no bones about saying so to the sales rep but the best he could do was say ’ I’m sorry ’ with a smile that din’t really convey the empathy. After quite the ordeal, I was late for the dinner planned and neither did I have the gift in hand. I had it picked up the next day. I am definitely not going back to this store.

I took in an ID bracelet to engrave. They did a decent job on the front but screwed up the backside (overlapped two letters.) I can live with it, but I won’ t be back.

Love this place engraving was done within an hour, its a little more pricey than just regular engraving but it was worth paying the additional $ 5-​$ 6 for color engraving. I brought my own crystal glass in and I fell in love with the finished product.

Perfect place for all personalized gift items. I came here for engraved gifts for my maid of honor and best man gifts. They did a lovely job.

I have been coming to this place for awhile now, but it just seems like the customer service has it good and bad days.
I like their products, yet I can always so that they are a bit pricy to engrave compared to other places I have been to. I go here mostly for the convenience.
Normally since they have decent customer service I wouldn’t think a review was necessary, but I thought this would be. I cannot complain about their customer service, they have always been good to me. I a bit upset that I literally spelled everything out about how I wanted my engraving to look like, the font type, and the filling. Since you have to pay prior to picking it up, I just assuming that this person was ringing me up for the right stuff.
However, when I came to pick up my product, the engraving was NOT the font I picked. (it was actually a prieum font which cost me an additional $ 18) and the filling for the engraving was not what I wanted either. Obviously the person who I ordered it from did not listen to what I did. When I mentioned this, all they were willing to do was make me the one I ordered, never refunding me for the $ 18 worth of prieum font I never wanted in the first place.
I have mixed feelings of whether I want to come back here or not for my engravings now…
(I did give it 3 stars because I did have some good days and products with them)

I generally hate malls but due to the season I’ve someone ended up in two within the last few weeks. A place for all those sentimental knick knacks that are collected in households. It took me less than 3 minutes to figure out I’d never buy anything here. Definitely a place for housewives though!

You can find a small selection of wedding keepsake items such as cake cutters and albums. Otherwise this store’s full of a lot of generic keepsake type gifts that you can engrave. Engraving is expensive here, especially if it’s for an item you didn’t purchase in their store but still expensive even for an in-​store item.