Money Mart

Very slow service. They really need to hire more people. They have two people working but only one servicing customers most of the time. The place is always packed but that’s usually due to the slow service. I’ve been to other money marts in the Bay Area where the reps were able to multitask and help more than just one customer at a time. This money mart they will sit on their phone while one customer fills out paperwork instead of trying to get the next person started. This is not a recommended location to do business.

The customer service here is awesome! The girl that helped me I believe her name was Britney (sorry if I got that wrong) she was very professional and made the process very easy. There is also another location for money mary in downtown oakland but I prefer this location due to the easy parking and friendly staff. I would highly recommend this business!

I was able to get a loan from this company and the process took about 15 – 20 minutes. I agree with the above statement about the $ 10 card that you have to get which is really stupid because I will never use the card so I felt that was a waste of $ 10, but hey I was able to get the loan. I feel they give sufficient amount of time to pay it back and I would go back if I need another loan. No their staff isn’t the best, but at the end of the day I’m not going for the staff, I’m going to get a loan. The lady who set-​up the process made sure I had an understanding of what the percentage was that I had to pay back and the time frame. So overall I am happy with them, I am giving them 3 stars due to fact of the $ 10 card that you have to get.

Zero stars! As if taking out a payday advance is not annoying enough… the staff is rude and have attitude, they make personal calls while helping you which prolongs the agony longer than need be. Don’t go here it will anger you. They are a joke. They MADE me sign up for some stupid cash card that cost me $ 10! I need a cash advance means I’m short on cash, not that I feel like throwing $ 10 down the drain for some stupid, useless cash card! Plus they only approved me for $ 100 my first loan and increased it by only $ 10 the second time around. The staff sucks, the place is a piece of sh**! if your in the need for a quick loan go to cash one in San Pablo. I Honestly hate this place! I’m angry just thinking about it!