Baskin-Robbins 31 Flavors

Horrible customer service, I arrived with my family to have a after graduation dessert but the traditional Baskin Robbins experience was completely ruined. The manager (the middle aged man in grey company shirt and grey shirt) treated us with great disrespect. He attend us like if we were in the store to beg. I am not the one to give negative reviews to local establishments but this experience was so bad that if I could, I would give this Baskin Robbins a no ratting and would advice people to go else where.

Second time trying to get a thick shake, 2^nd failure. How hard is it not to make a shake that is not completely milk? Awful. Will not make the mistake a 3^rd time at this location.

I got a cake here for my birthday recently and I was very impressed with the whole process. Ben decorated it very well and we got the perfect combination of Chocolate Cake with Cookie Cream ice cream. The service is great and I was in and out of there enjoying our cake in no time.

I’ve come here often, the employees are nice, never had any problems. I’m glad we can sample all we want before choosing because it’s so hard to decide on a single flavor when you love ice cream lke I do. I want everything! Be sure to sample before you ask for it first that way you’re satisfied before you pay. That’s the beauty of this place, you can try it before you buy it.

Wow! I have never been accused of trying to steal a birthday cake before. After being given the run around for stopping to pick up the cake I ordered online a week ago, I will never return to this Baskin Robbins location

Bad customer service. I went in tonight excited to get some ice and left empty handed, even though I paid. Confused?! Let me explain. I ordered a single scoop of their new flavor, S’More the Merrier. She hands me my ice cream cone and I literally take one lick of the ice cream and I realize that the taste of the graham cracker ribbon wasn’t what I expected. So, I waited until she finished taking my husband’s order and I let her know that I didn’t like my ice cream and I wanted to change it. I hand her my cone, she scrapes off my scoop of ice cream into the sink. Everything seemed fine until she turns to let what may have been the night shift «manager» know… And I use the term «manager» loosely. Very rudely, the «manager» (short chubby brunette) says, «you’ll have to charge her for another scoop.» Are you kidding me?! Where is the customer satisfaction here? Does Baskin-​Robbins have some unknown, unheard of, unwritten, non existing policy that no one knows about?! If you take a lick and you don’t like it, who cares, it belongs to you?! What?! That’s the most ridiculous thing I’ve ever heard of! Is this really a food establishment? The cashier even seemed confused by the look on her face. Not to forget that my ice cream, which I paid for, was now down the drain! This «manager» needs a new job. Maybe at the DMV or something, where everyone is in a bad mood. Because working around ice cream should put everyone in their happy place. And she clearly wasn’t! So to the «manager,» I hope the 1-​Star rating and customer dissatisfaction was truly worth saving the store $ 2.00.

Great customer service… love the owner and his staff is friendly too! My experience from the BR on Western in San Pedro was horrible and lead me here. Keep up the great work!

I ordered an ice cream birthday cake here and it turned out great. The service was also top notch!

This is not the closest Baskin Robbins to me but it is by far the best one ever. My kids love ice cream cakes and this is the place to get Baskin Robbins ice cream cakes.
Ben has owned this store for 25 years and he is the best! He is polite, courteous and will bend over backwards for his customers. My daughter wanted a Minecraft ice cream cake for a small family gathering. Even though the cake I ordered was small, Ben still came up with a great design and made my daughter super happy!
I just came back to get two more ice cream cakes. Ben stayed late so I can go over what I want with him in person. Customer service at it’s best!

I worked for Ben 3years, he is one of the nicest people that i have met in my life.
Ben is a hard working guy, he cares about his staff and costumers. He treat us like we are his own family. Nothing bad i can say about this guy. I definitely highly recommend
This Baskin Robbins. You guys should definitely try Ben’s special 5* STAR sundae.
GOOD JOB BEN!

Ive been going to this baskin robbins since i came to this country, the owner is always so nice to me and my family and remembers what we like and if theres a new flavor he will make sure he inform us, he talks to us like we are part of his family and as you know thats great customer service, yesterday we ordered a cake for my aunt and thought he was not gonna make it since my uncle decided to order at 6pm, yes i know my uncle is not that organized for birthdays, Ben called me at 3pm today letting me know our cake was ready !! I remember yesterday he said «i’ll do my best to have it on time for you guys» and he did :) we aprecciate that so much and thanks for making our cake Ben :) see you soon !

I worked here when I was 15 so that was a long time ago, but Ben is still the owner and he is always so nice and courteous. The employees are happy to help you and of course all of the different flavors have your taste buds going crazy. Love Baskin Robbins for my late night sweet tooth cravings.
On a side note the place is always clean and cool inside so if you want to dine in it is very comfortable

i love 31 flavors staff they are very professional the store is small but cozy clean ice cream is always smooth never freezer burned just had the orange sherbert love love love ice cream especially 31 flavors i can always count on a scoop to bring a smile to my face and family and friends !!! 5 snaps !!! 5 stars

Good ice cream after a long hot motorcycle ride. There was only one girl at the counter and 10 of us so it took a while.

Came here with the fam for ice cream during their $ 1 per scoop promotion. Normally I wouldn’t write a review but I felt like the guy running the register was pulling a fast one on me over a technicality so he wouldn’t give the $ 1 scoop price.
Their promotion says $ 1 (kids scoop), $ 2 for 2 reg scoops, or $ 3 for 3 reg scoops. My wife & I both ordered 2 scoops $ 2 ea right? My daughter (7yrs old) ordered 1 scoop which should’ve been $ 1 right? Nope. The manager/​owner charged me full price because I didn’t specify kids scoop.
This was on the 2^nd day of the promotion & we had previously paid $ 5 for 2 + 2 + 1 scoops at another Baskin Robbins. Pretty lame to charge the regular price when the single scoop you served was for a kid. This Arab/​Middle Eastern guy was obviously not happy about giving scoops at the discounted price. He tried explaining that it wasn’t his place to inform me that I would be charged full price but i really didn’t want to hear it.
Won’t be going back to this location. Too many others to choose from.

Always Friendly service with a smile…
They made us a custom despicable me minion cake. And the picture was spot on!
Hated cutting into it because it was so cute. But had to eat it up… couldnt resist after the first bite.

The ice cream is delicious — who can fault 31 Flavors ice cream? Wonderful and helpful staff — HOWEVER, the owner of this 31 perhaps needs a course in customer relations. I was interested in exchanging my gift coupons for a gift card — in addition to buying ice cream and a higher gift card amount. The response? He looked over the gift coupons with microscopic eyes — told me he had to ensure they were «good» (They were originally purchased from his 31 store) and added «We don’t make money on gift cards» (Even though they sell them) I decided to take my business to 31 on Western, told him so, and took the coupons from his prying eyes.
Yes folks, times ARE difficult for businesses — and attitudes towards the customer don’t help this very real problem.

yum!
ice cream, how can you go wrong?!
plus, nice staff :)

This Baskin-​Robbins is part of my family history. I am a single parent with an almost 17 year old son. Since Ian could eat ice cream, we have come to this Baskin-​Robbins. The owner – Ben – is a really super nice guy. He always recognizes Ian and me, and he and I have talked business and family. It is neat as a parent-​with the way people come in go – where we have a place and a business owner watch your child grow. I have virtually every birthday cake for Ian made by this Baskin Robbins. They are always a hit, and it is fun looking at our family album and seeing the different themes on Ian Baskin-​Robbins ice cream cakes: Lion King, Soccer, and Harry Potter. I also have also had this store make several cakes for birthdays at my State Farm office.

I remember when I had to lift Ian up to look at the flavors; now he has to bend over to see through the glass. I love the memories I still have when Ian and I go there, sit at the table, and have our ice cream. It is fun talking with Ian about I remember when mint chip was favorite, currently it is Rock Road. That was his Grandfathers favorite flavor at Baskin-​Robbins. Where, but this Baskin-​Robbins, sitting at the same table that I use to lift Ian into the seat, could I share such a precious memory with my son? My father took me to my first Baskin-​Robbins when it was called 31 flavors in 1959. I was 3. My favorite favor was banana marshmallow. My dad got rock road every single time.
This Baskin-​Robbins has helped build many special memories and relive them continually. I live in San Pedro Palisades, Gaffey is my road home. I pass this store every day. It always cheers me up and brings a smile to my face. The service is excellent, the owner a really warm, nice, and friendly, and the ice cream is the very best. Ian and I love this Baskin-​Robbins.
As an after note Ian and I visited this Baskin-​Robbins today after visiting the U S S Abraham Lincoln. Ben met us with a smile and we share some good conversation. He greeted the client warmly, and made sure no one waited. Ian and I shared another great memory from this store. Same table, same Ben, more great memories.
Feel free to contact me:

Website:
E-​mail: Cut & Paste:

Facebook Jon Wiedenman/​State Farm
Facebook Jon Wiedenman
(Please sign my Guest Book)
(Cell 562 234‑8633)

My girlfriend, my Daughter and I visit this place almost everyday, no joke! The staff is full of cute, friendly, young girls that are very helpful and cheerful. (although a bit ditzy) The Manager (he might even be the owner) is a nice man who runs the place with an iron fist. I wish the prices would drop a wee bit, but the ice cream is the best in the world and I friggin’ love this place, LOL!