Office Depot

Was just here today with my mom and we had such amazing customer service. Nick? I believe might be wrong. Anyways he was very enthusiastic and really helpful with questions and the screens we were looking at. Couldn’t be anymore pleased

I really want to give this Office Depot in San Pedro, CA a huge «0 Star» rating because of their lousy service, bad attitude and worst of all, their wasting my time, energy and money in doing business with them.
I made a big mistake to order two boxes of HP printer cartridges on their website with a credit card payment. When I called their customer service and asked if I could change the pickup location, I was told it couldn’t be changed, so I went to Office Depot in San Pedro to pick up my two HP cartridges. They were available for pickup, but their store manager Jim interrupted his staff when his staff handed me the merchandise I already paid for. Jim said he had to check something before I can get them. He questioned me why I placed my order on ⁷⁄₂₅ and didn’t pick up within two days, he said they normally cancelled the order if it’s been sitting there too long, I was surprised to hear that because I’d never seen any store policy like that before.
It took him 45 minutes to «check», when he finally got the result, he said to me, «This transaction was not complete, you never paid for them!» I was shocked, I told him I confirmed the transaction and my payment with their customer service department on the day before my visit, he insisted I never paid even though my credit card statement reflected a full payment. I was tired of his bad attitude and non-​stop argument, I told him I wanted to call their central customer service to resolve the issue, I rushed out of the store and that «scary» manager.
When I got home, I called Office Depot customer service to resolve the issue, I was shocked when they told me my order was cancelled «by the customer» just 30 minutes ago. I figured since I was driving home during that time, it must have been that evil manager Jim who cancelled my order. I also received an email from them about this order «cancelled by the customer». No refund was mentioned at all. I am furious!
Since the more I want to work with Office Depot in San Pedro, CA, the more they’d screw up my order, I had to work with My credit card company to dispute this transaction. I’ve learned my lesson not to deal with this particular Office Depot in San Pedro, CA, and I strongly recommend that everyone avoids going there for anything, instead, if you drive four more miles to the Office Depot located on Crenshaw Blvd., in Torrance, CA, you’ll definitely notice the day-​and-​night differences in the quality of service, professional knowledge and customer’s satisfaction. If you must go there, please watch out for the manager named Jim, he will definitely give you nightmare!

I’ve always felt like the staff at this Office Depot go above and beyond to help resolve questions when I’ve needed assistance choosing between technical products. I’ve purchased a computer monitor, a printer, and a plethora of ink and paper there (not to mention all the other office supplies I need).
When staff could not help me because the store did not carry the products I required, they even gave me directions to another retailer who did have what I needed. *Top notch service.*

Gina and Elly in the printing department have been very helpful and knowledgeable when I have brought in newsletter printing and other job orders. Usually I just wait around until my order is completed. It’s good not to have to make a trip back.

I went into Office Depot to have some two sided printing done on 7 different pieces. I also needed to have some basic cutting done. Some of the sheets had 4up on one side of the printing and others I had 3up. We agreed on a week to have these completed. I was called a couple of days later and told they were done. I picked my order up and when i got home to put everything together the cutting was horrible. You can tell that whom ever did the cutting did not pay attention to what they were doing. Someone with no experience would have done better.
I went back in and showed them the bad cutting job that was done. The girl said she would reprint and cut everything. Later that night i get another call telling me that they could not do the job to my specs because the cutter was not working well enough.
It is really disappointing that a company like Office Depot could not do a simple print and cutting job.
I don’t think I will ever go back to this Office Depot again.

The parking is horrible to me and a hassle. But I went in and needed some ink and a receipt book. I had to ask the sales gal where it was and she was alright. She wasn’t the most friendliest but she was not that bad. I got what I needed and the cashier was the nicest cashier I have ever had. She was so polite and very professional. I wished I got her name. I never had any problems here and I do recommend this store for your office needs etc.

Hands down best customer service ever. Thank you for hiring such kind, helpful people who went above and beyond to help me out! Jennifer, Hugo and Eli in the photo/​copy dept!
*Please update your photo printing methods to a kiosk or such technology, the e-​mailing photos is a bit old school. If you don’t mind e-​mailing them your photos, get them printed here! 8×10 for 60 cents vs. target for 2.89 (much lower quality also)

Close enough to get needed supplies. Otherwise not well organized and somehow small. It seems they do not always have in stock all I need.

Horrible service! The employee provided BAD customer service. The employee gave me attitude for no reason. The manager was right next to the employee helping me and he did not do anything about the horrible service. Not coming here again!

Office Depressing. The store is small and has a very limited stock. The ‘we don’t stock that’ is a standard reply. The staff use a form of ‘shirt and ear-​bud’ phone system which is laughable. Why not just lean over and talk to the person in the next isle ! The whole experience is comical at best.
The good side is; their printing department is fairly good and the staff inside their box are in a different world.
The bad side is; the store is staffed with people who are hard to employe types, who could care less.
The total for this store, a lowly 1 star and perhaps this is generous. !!!

I had a really great experience in the printing department. The service was incredibly efficient and the person who assisted me couldn’t have been nicer. I was pleasantly surprised… thank you!

Parking is not ideal, but the walk from the lot will only be 50yards — on a bad day, deal with it people! Their selection is fine when it comes to getting 4^th and 6^th grade school supplies. I’ve always found the staff to be helpful.
It also seems like they have coupons in the mail all the time — keep an eye out. If you need some basic office supplies, this location is fine.

I have to join Bonnie S. in giving this location 4 stars. The big drawback to this store is navigating the cramped & busy parking lot and finding a parking space. Whether buying or returning an item, the staff has been nothing but pleasant and helpful every time I’ve shopped there and even when I’ve called. (Not to dismiss the other negative reviews, but there are rude, ignorant salespeople everywhere.) However, I don’t understand the pricing sometimes. For example with printer ink; a black & color combo pack cost $ 8.01 MORE than buying the black & color cartridges separately! Explain that one!

A year ago, I would have given this place 5 stars, but recently people have been giving horrible service. Today was no exception, and I finally decided to write a review. I went to purchase some necessary school supplies and found they had a sale on very good notebooks for only 3 bucks, originally 6.50. When the cashier ringed me up, they came out original price so I told him they were on sale for 3 dollars. He said to me, they rang as 6.50 so they’re not on sale, do you want to return them? …uhhh, no I don’t. I want the advertised sale price. I was upset that he did not even look into the situation and obviously did not care at all that I got good service, or that I got what I needed, nor did he check on the price.
I went back to look at the price on the shelf myself, because this guy was obviously useless. They were being advertised as 3 $…however, the promotion ended last week.
Is it my fault they did not change the sign last week? the big numbers say 3 dollars and the fine print says the valid days for the sale… well, I returned them and I told the cashier they are being advertised as 3 $ but the sale ended last week, he gave me a refund and said nothing except «thanks» when he gave me my refund receipt.
I felt like they did not care at all about my business and so I will take my business elsewhere.
Totally not going back, I’d rather go across the plaza to CVS.

In my opinion, this store has gotten a bad rap. I go there often and they have been very courteous. The store manager helped me when I had some computer issues and needed cables, etc. It is a small store, but packed with things and frankly, I can get in and out quickly. I have called them and they answer promptly. It is not like the super store in Long Beach but it is an Office Depot! I don’t usually write things, but when I see really bad ratings I think it is important to express my opinion since I think sometimes people gravitate to the negative. IF they closed the doors early in 2009, then hopefully they have fixed that issue. For the size of the store, they have a large quantity of items. Again, I have had no issues shopping there for the past 2 years and they have been delightful to work with when I have had questions and also, some returns of parts that I purchased incorrectly! Yeah!

Listen, it’s Office Depot. I’m not going in expecting a Nordstrom shopping experience. However, the staff here deserve an epic fail for customer service.
Also, it’s called Office Depot. Why don’t they have a better selection of office supplies? If I needed only notebooks and paper, I can buy that anywhere. Geesh!
This is a tiny store located in a busy plaza off Western with crappy parking.
BOO!

If they had an option for «negative» star rating, I would surely put 2 «-stars». Much like «Deborah W.», I only shop here out of absolute necessity, but I WILL NOT be returning to this store anytime soon!
Let’s start w/​the selection, (or lack there of), in basic office supplies… It’s sad, to say the least. And trying to maneuver through the place, (w/​a shopping cart), is next to impossible due to the clutter & chaos that seems to be «the norm» for them.
But here’s where I really have the problem w/​this store… I brought a total of 3 laptops, over the course of about 2 or 3 months, to be fixed by their «tech team», and not only did I have to bring 2 of them back, 3 and 4 times, to fix what they didn’t do correctly the first, second and third time, but I ended up having to re-​install the operating system on 2 of them, and the other one has never been the same since.
On one of my visits, I actually witnessed a lady come in yelling at the tech people & manager, saying that they had her computer for well over 3 weeks, and she needed it for her trip that day, but one of the tech guys had taken it home w/​him to «fix it». What the !!! I’m pretty sure that’s not part of standard procedure…
So whatever you do, DON’T GET YOUR COMPUTER FIXED THERE!

It serves it’s purpose of getting the supplies I need, but by no means does this location deserve a good rating.
These employees (at least the ones I have came in contact with) need a good lesson in customer service and professionalism. Sure, it’s office depot, but it’s still their job!
The store itself is one of the smallest and unorganized Office Depots I have seen.
I am sure I will return only for the convenience, but I get in and get out and do not expect much at all.

Boo boo

For one, this store simply sucks in customer service.
I am a woman who knows her tech and the pimply faced little mall rat, who I was quizzing regarding wireless mouses, unequivocally claimed I was wrong. Leaving the store without making a purchase, I went home, did a bit of research and found out he was talking utter nonsense!
Additionally, they do not offer recycling for all printer cartridges, only the ones they may potentially profit from. Speaking of which, every time I haul myself over to shop they are out of most of my printer needs. Seriously, is this any way to run a rodeo?
I loathe the fact there are so few choices to me in regards to comprehensive business supplies, and I shop at this Office Depot only out of absolute necessity.