Marin Carpet Care

Mark was professional, did a thorough job and was affordable. He truly put the customer first in this case!

Mark was super professional and asked me all sorts of questions about my couch before scheduling an appointment. He gave me a very reasonable quote and explained everything. He came over exactly on time (instead of giving me a 2-​hour window) and tested my couch before beginning. Unfortunately he couldn’t clean it b/​c of the type of material but referred me to a colleague of his. I was really impressed with his service and his honesty, even though I didn’t use him.

I’ve used Marin Carpet Care in the past and have always found Mark to be direct and forthright about the cost and cleaning my carpets needed. This is what bothers me about Unilocal.Marin Carpet Care has all five star ratings, yet one negative affects the other excellent reviews. If Mark said «this was more work than expected» than it was more work than expected. Mark’s rates are the best around and the quality of work done has always met or exceeded my expectations. He is generally available the same day I call. He does not have a bubbly outgoing personality, but he is always professional and polite.

I have three dogs, one cat, two teenagers and one husband. I also have shaggy carpets everywhere. So you can imagine the state of my carpets! I got Mark’s number on a recommendation of a friend and boy was I impressed! My carpets look like new! They were DIRTY and full of pet stains. Mark came and just got on with it. The whole process was fast and non-​smelly. The carpets dried quickly and they look great. Reasonable fees and SO totally worth it! I’m so pleased and will be using him again.

This man talked with me extensively and gave me good information even tho the problem i had required a specialist and he wasn’t able to help me. i plan on using his service when i am ready to clean my carpets.

We’ve been using Marin Carpet Care for over 10 years and we love their service. Mark and his son always show up on time and do a great job cleaning our wall-​to-​wall white carpeting throughout the entire house. They take special care at every step: to clean stubborn spots, use protectors to prevent damage to wall corners and put protective strips under wooden furniture legs after steam cleaning.
Wouldn’t want to call anyone else!

I called this co. based on a neighbors rec. Mark, the owner, was pleasant, answered the phone right away, and gave a good quote. In person, however, he was fairly sour and later complained that «this was harder than I thought it was gonna be» — and said he should get his customers to tell him more info. on the initial call. I had told him everything about the stairs, the house, the location — all of which may not have prepared him exactly, but having him complain about it to me really put me off and made me feel like he was angling for an apology (which wasn’t due) or more money or something, without outright saying it. And, when I mentioned, on the phone, the new customer discount posted on their website, he sounded disappointed that he had to give it to me. After all, I tipped him that amount, and he didn’t even really say thank you. I can’t say I’ll rush to hire him again. He never smiled, well, maybe .once?