Restoration Hardware

If I could put ZERO STARS I Would! I used to respect this company and its customer service because a few years ago when I had an issue with my outdoor furniture they were amazing help however I think it put a red flag or something on my acct because now they have been nothing but unhelpful, frustrating and unaccommodating.
I have been trying to buy the Butter Churn Fire Table for MONTHS and have had nothing but problems. It was advertised as available but Not in my zip code. I called customer service… First they said they couldn’t ship to my address and I received two emails confirming that this was the case because they were no longer «stocking» the item. Then just a few days later I was telling someone about the fire table that I was told was no longer available and she happened on the site and called to tell me it was still avail on the site as far as she could tell so I tried again to order the fire table and the $ 100 off every $ 500 was on and the order took but it wouldn’t take the discount off my order. I emailed customer service… She responded the next day very nicely and Never said it was not avail… and I received the code, tried to enter it but I get a note saying it can’t be sent to my zip code anymore… I restarted the order and it still wouldn’t take it… again it said there weren’t any in my area… It was unavailable. I emailed and asked why couldn’t it be shipped to my area (of course I would pay for that) and she told me they had problems with damage when shipping this item. Wth? So I was left again… as they put in ALL 6 of my emails «disappointed».
Then I pulled it up again… Now it’s on sale. Again I emailed customer service and said I was told these were no longer available but you obviously have some because Now they’re on sale… I want one… Why can’t you ship to CA? Again I was told no longer available/​discontinued. I ASKED in the email that If they find just one anywhere in CA or they become available (again as happened before) that I be notified. I was Not notified! I pull up the site AGAIN and it says if ordered Today you will be contacted by May 16^th with a delivery date. I’m So happy! I order it (along with a custom cover for it) and the order is accepted! I have a picture of my ACCEPTED order! I wait. In the meantime I’m telling a friend about my frustration. He’s from back east. He calls the king of Prussia store and the women there says yes they have the fire tables and Yes! They can ship to CA no problem… Would you like to order one? I say no because I BELIEVED I already had! Next… I get a confirmation that the custom cover is coming. I’m excited. Still no call for delivery. I called. Customer service tells me yes I see that it’s been sent so you should be getting a call for delivery in the next couple days. I wait. A week goes by, there’s a holiday weekend so I figure they are backed up. I call Again… This time the woman says that she sees its been shipped but that I was called the day after I put in the order to say that the fire table was no longer available? Wtf? I never received a call. I tell her that’s the wrong number and when I say it’s (707) xxx-​xxxx she say that one is listed here too but it doesn’t say which one they card. OMG! really?! and NOW I have the custom cover for a fire table they are NOT sending! I get off the phone and I called one of the flagship stores. I ask about the Butter Churn Fire Table and she says yes I see there’s one on the floor in the Mendocino store would you like to order that? YES! She says ok, one moment, says the computer kicked her off and next thing she asks me which fire table I was looking for and when I repeat the Butter Churn Fire Table she tells me she doesn’t see it on the computer! SERIOUSLY! I’m so angry! This is FALSE ADVERTISING and DISCRIMINATION! How can you say it’s no long avail when it obviously is… It’s on the site to ORDER! They Accept My Order! But they don’t /won’tsend it! And… WHY WON’T you ship to CA? Next stop the Better Business Bureau!