SimonMed Imaging

I note other reviews that focus on rudeness and other issues, but my own experience was entirely positive. A courteous staff, no waiting, and nothing unpleasant. I recommend this facility for any open MRI.

If you’re in the mood for some torture by Riff Raff, be sure to book you 25 minutes of horror here. My suggestion, pay people who treat you with respect… not this circus. Rude as can be! Poorly run reflective of management, clearly! Nothing to help w noise and a rude man running the MRI machine.

My daughter needed to get an MRI. My doctor said it was preapproved and suggested we use Health Diagnostics and gave us the number. I called them and made an appointment. They called me the day before to let me know we hadn’t met the deductible which I thought was a nice thing to do especially since we would have to pay $ 400 out of pocket. I even paid it in advance. When we show up for the appointment we are told at 7:45 am, as we are the first appointment that day, that they don’t have what they need from the doctor to proceed, the order or prescription or whatever. I called the doctor’s office (after 9am since they were closed during our appointment) and they said they sent it 4 business days earlier. Ok, so they didn’t get it or the fax paper was out of paper but if they were conscientious enough to call about the co-​pay I can’t believe they would not check that they had this very important document. I took off work, pulled my daughter out of middle school. It’s very frustrating and now I get to go back the next day. The devil is in the details! Please check your lists sooner and more frequently but I should have known the day prior that they didn’t have what they needed and ESPECIALLY since they were calling about something else already.
The woman who I worked with was very polite and professional but they need to improve their process, no excuse.

The facility was great. The staff was wonderful. Their radiology billing however is entirely another matter. The radiology group that read my MRI took two months to bill my insurance. Less than two weeks later they started calling me saying they had not been paid. I paid the bill on their website and 12 days later they are still calling with robocalls to say I have not paid. I tried calling them and there is no way to speak to a live person. When I called the local office I was told they would check and get back to me in one hour and the never did. This is seriously bad business practice. Do not use this facility if you have a choice!

The tech went out of his way to be rude and obnoxious.
An unprofessional operation.

This place is excellent! They treat their patients in an amazing manner, really friendly and with a lot of attention. They have great and modern technology, and really satisfied with their services. Thanks!

I needed an open MRI scan in Marin County and was recommended to HD by my Doctor’s office. They were courteous, entirely professional and had a modern open MRI machine, I was given a prompt appointment one day after I called. The machine was way quieter, faster and a lot less confining than the one at my local hospital. They accepted Medicare and AARP, as well. I walked out with two CDs and will return there for certain.

So professional, accommodating and friendly. From the time I called to schedule an MRI, to arrival, the scan itself, being given the film and CD for my doctor, and out the door — these people are simultaneously relaxed and professional. Being claustrophobic, I really appreciated their approach. For anyone fearful of the closed MRI, as I am, I suggest this as an alternative. It doesn’t give the image quality for some studies, but it’s just fine for most. That’s your doctor’s call. Take the scariness out of having an MRI by going here.

Wow. These guys are great! Everything worked! Small, cozy place; easy to find and get to; cordial and helpful front desk staff; virtually no waiting time; the room itself was as pleasant as it can get; OPEN MRI!!! You don’t have to be sealed in a tube and get claustrophobic. My technician was efficient, kind, and patient, very encouraging. I got to choose the music I wanted to hear while the MRI clicked away; a great list of options. They were able to give me my films immediately, and make the CD copies I requested. And the written report was EXCELLENT. Honestly, I couldn’t find anything short of the best one could hope for. I wanna keep these guys in business, so that other people can have the same great experience I had. Nobody loves to get an MRI, but if you gotta have one, this is the place to go.