Terminex

Terrible service. They didn’t show up for the first appointment. When they did come, they disconnected the phone service. With many calls, they will not call back to fix it. I will never use them again and I have been a customer for many years.

If I can give minus, I want to. I am so sad that I am trapped with Terminix.
Main center handles appointments. NEVER be correct to communicate with techinicians.
Worst, worst, worst service!

Do not waste your time and money with this Terminex outfit. Big corporation that does not have any idea how bad their customer service and customer relations is at the level that counts the most. Like the other reviews we waited 4 hours for a no show and no call. After trying to reschedule 3 – 4 times and talking to programed telecommunicators we gave up and FIRED them.

I really should have read the reviews before contracting them for a year. Initial visit was good but they are suuuuper flakey with the follow ups. Their tech didn’t show up two days in a row wasting 4 hours of my life. I rarely write reviews but I highly recommend you don’t use them.

Terminex started out to be efficient, however in the last year they have failed. The call centers do not communicate with the technicians. The technicians show up unscheduled at their convenience! We are parting ways!

I have been a terminex customer for a little over a year. They are not a dependable company. Sent service agent without calling or notifying us. I came home unexpectedly and hour after so-​called service and the ground was dry and no spraying had been accomplished although a bill was left on the door. Mary, in problem resolution dept was even more vague on the issues and only offered a re-​spray. I dont think so. This company just goes through the motions and does not provide much of a service.

Terminate Terminex… avoid the termite trap…
Their initial service is as good as you would expect. However, service standards slip along the way, with some reps failing to ring the bell to come in and check –just servicing traps in the outside.
The volume of junk email is excessive. Every visit generates email alerts, and follow-​up, and they are relentless about up-​sales.
They’ve kept the pests out.
Positives:
* big business organization
* good scheduling
* it works
Negatives
* big business clumsiness (no way to call the local office)
* spotty service with some of the reps.

Just fired them. They are supposed to de-​web the exterior, but they do such a terrible job it’s not worth it. When I asked him to really get the webs cleaned up the guy said, the webs will come back in two days. If that is the case there is no point in using the service.

I second the other reviewers asking for 0 stars. I have never had their services but I have had the unfortunate experience of being on the road with their drivers. One of their drivers intentionally tried to get me to crash my bike. She drove by swearing and flipping me off as he swerved towards me. I was able to get his license plate number and called to complain. I didn’t even get an apology from the person who answered. I will never use there services because of this and if you are a biker you might not want to either.

If I could give them 0 stars I would. They have great sales (my property management agent was also very impressed by their Marin rep) and a few people who know what they are doing but the reality is that they send the first barely-​able-​to-​speak-​English-​rep that they can after the first visit and these people have no idea what they are doing. They are unable to answer questions about how long to be out of the house, what chemicals they are using and, in my case, used absolutely the wrong insect traps in the wrong places. (I contacted the manufacturers of the traps listed on the outside, such as those for clothes or food moths, and they confirmed, the traps were the wrong ones or set in the wrong place.) I can only assume this is because the rep can’t read and/​or has either zero training (or zero retention of their training.) I generally became increasingly concerned and attempted to resolve with customer service but got little substantial resolution. I got better resolution by buying my own traps and educating myself on safe treatments via the web. After missed appointments by them and no resolution with customer service, I suspended payments for non delivery of services and non resolution of the issues (insects, mice, rats) and they threatened to turn over to collections (for relatively minor amount BTW– under $ 100 despite me having paid them much more.) I terminated the contract and have requested a full refund under their «Money Back Guarantee.» Still waiting on that check; and in the interim, sharing my experience here.
If you want to save yourself from additional major headaches and have a worry free experience, this exterminator is not for you. I would suggest either getting your own traps (the new electric ones you bait with pet food work great) and finding safer, environmentally sound and knowledgeable people to treat for insect problems such as food moths. Even the quotes I got from one-​man shops (where they agree to do everything from patching holes to checking traps weekly, etc.) would have been a better service over the long run given the $$ I spent on Terminix.

Worst company ever! Would never suggest that anyone call them.
They did work for me, charged $ 450 because a tenant supposedly had bedbugs & never called me back.
I’ve tried calling 5 times since last Thursday & even spoke to a manger who swore the technician would call me yesterday, but still no call back.
They are the worst company I’ve ever done business with.

Can we give 0 stars?! I’m definitely not going to be as nice as D.T. but this company is ridiculous. Does their corporate office realize how horrible they look or are all branches this crappy?! We used to have this amazing Asian guy who was on time, called ahead if he was running late (even if it was a few minutes) and was a trustworthy standup guy. We had a few others afterward that were almost as good. But now we have had multiple no shows, no apologies, bills left on front door saying they did the work after you left (um really?! WTF since you need to have us there to access most of the traps, why are we beign billed?!) My family owns a company and for them to wait around 3 – 4 times for these people to no show is money out of their pocket. Their time is valuable and obviously this company thinks so little of their clients that they cannot even respect their time. The fact that the manager doesn’t even work in the office and is only available a few hours out of the day to NOT return calls from unhappy clients (approximately 10 year old customers) is completely inexcusable. If you LOVE to pay for service that you do not receive, like to feel disposable and get sent to collection agencies for service you never received all while trying to contact the nonexistent manager to resolve the bill. Then this is your company. If you actually like to feel like a valued customer and get the service you paid for, this is NOT your place. Let me know if you find one that meets these standards. Thanks Terminex for wasting our time and money!