AAA San Ramon

Travel Agent here will assist you if you don’t shop around and just take what they sell you, or they will ignore you till you leave their office. DMV section is just not trained enough to handle DMV related work. I like the free coffee here!

Horrendous customer service. I called in advance to find out if some forums could be turned in on my behalf by a family member. The forums were all filled out and literally just needed to be handed over. I was told yes they could be, I was even put on hold so that the employee could double check. Of course I get a phone call a short while after from my mother saying that they were refusing to take the forum. They were extremely rude to her and she eventually walked out. Again, let me re-​state I had called ahead to check this would be okay and apparently got the go ahead from two separate employees. Clearly these employees are very poorly trained or just want to tell customers what they want to hear over the phone. Avoid this place at all costs. I’ve had better treatment from the actual DMV!

Reception gal not very hospitable and could have offered info regarding car reg /​DMV fees that someone who works at AAA would know. I had to go to DMV website and read through to get my needed info. I’m a 19 year AAA card holder, not thrilled or even remotely happy with the reception at this office. This is a management issue… She /​He should easily be able to train or remove this person at the reception desk.

Ryan urch– auto, home, personal umbrella coverage
Since our company income property investors Inc. was established Ryan Urch has consistently met and exceeded our expectations from an insurance agent.
After being loyal to Allstate, State Farm and Farmers for over 20 years with our clients– as well as personal investments, we have now transferred them all to AAA.
Ryan discovered gaps and holes in our old policies.
These included minimal coverage where the competitors quoted us (the lowest possible price) during the purchase and escrow just to get into contract .
Some properties didn’t even have coverage for anything other than framing — as in electrical, plumbing, carpet, paint interior sheet rock let alone adequate medical, rebuild costs and personal property loss.
We recommend Ryan to all of our tenants, landlords, friends and family– in writing.
He is always available whether he’s at the office or on a Sunday afternoon via cell phone to offer advice and answer questions.
Most importantly the insight, experience and mentorship could’ve meant the difference between failure and success for income property investors –their landlords and tenants!
Contact him at:
925−314−2620
Or

I needed an international driving permit. I followed instructions online, sent in everything. Two weeks went by. I called. No one could find my stuff… not a good feeling when there’s SS#, copies of drivers license, etc floating around. I got a call back saying they found my ppwk and would be returning it because I didn’t sign my photos. A week and half later, I got the ppwk back. I signed the photos and took them in to the office myself. A very nice black man directed me to the member services counter. He was exceptional. However, he was the only good experience I had with AAA. The girl at the counter took my pics to another rep — her name was Luz. Luz said «These are paper photos! What is she thinking! Is she stupid?» Then she peered around a display to see what idiot had brought in paper photos. I let Luz have it. I said if the paper photos weren’t suitable, then why didn’t anyone say anything prior to this? And there was no need for her to be so rude. I am NOT stupid. It’s now over a month since I started this process and no permit yet. Calling the 800# did nothing. No one really cares if they have bad service. I have never had a AAA membership, and now I can say I will NEVER purchase a membership.

I chose this location for the travel services, worst decision ever. I showed up with my fiancée to get some assistance with planning our honeymoon, we were introduced to a moody rude woman who basically pulled out a map after we shared the countries we were interested in visiting and proceeded to circle some cities on the map and tell us that it would be too expensive to plan a trip now, crossed her arms and sent us on our way since she was «very busy». We walked out perplexed as to what had just happened, I decided to go back in and give them a second chance by asking to speak with a different person, when I explained how rude and unhelpful the woman had been the other employees gathered around and simply gave me a blank stare, I got the impression that this wasn’t the first time someone had complained. Thanks to their assumption that we couldn’t afford our dream honeymoon we were able to find an amazing travel agent and a sweet deal.

not happy at all with the service… ok, the guy made it to my location quickly and that is about the only good thing. The technician who came to replace my car battery told me they don’t work on anything older than 1987 cars. What? Mine happens to be 1986. Wasted 2 hours of my day and the car still will not start. I will be moving on from AAA.

I had been a member of CSAA since I was 16 years old. I am now 52 years old. When my daughter turned 16, in order to insure her on my auto policy and my ex husband’s auto policy (both of us were insured with CSAA) she had to complete a teen safe driving program that cost us $ 850. A year and a half later, she was hit head on and sustained a compound fracture of her leg which required four surgeries to repair. As soon as the accident was determined not to be her fault, CSAA literally abandoned us and did not help us deal with the other party’s insurance company. We have had to retain a private attorney and are in litigation with the other party and his insurance company because that company offered us such a low amount, it didn’t even cover her medical bills. As they say, CSAA is happy to take your premium but runs away when it is time for them to pay !

Having been a AAA member for over 30 years, I’ve had many experiences with different CSAA offices. This office is by far the best. I transferred the title on a used car purchase last week. Luz in the DMV section was so very helpful. She made it seem so easy. I was done in less than 10 minutes. After seeing her, I was helped by Michael Silva to insure the vehicle. He provided more outstanding service. I can’t thank him enough. And above all, Ryan Urch has been my «go to» guy for years. For home and flood insurance you can’t find better. He’s friendly, knowledgeable and just a great guy all around. Thanks buddy! Thank you too Helen for our cruise to Alaska. We had a great time. If you want to feel taken care of, this is the place.

Ray Blount provides Life Insurance to customers of the California AAA, in San Ramon. Ray’s background, personality and business acumen contribute, in great part, no doubt to the AAA success in life insurance, Ray’s field of interest.
I have known him for over two years and have had an opportunity to witness his dedication to his job, which he no doubt learned and applied at his prior employer’s, the US Navy, where he made his first career. His approach to life insurance explains his success in this field.
Ray details that, in order to define the most appropriate insurance for each of his clients, he needs to develop a clear understanding of all family members, their background, health, business interest, revenues, standard of living, savings and, most of all, plans for the future. Brought up on a farm, Ray is familiar with the hard work that begins at an early age. He feels that collecting background information is key to putting a perfect life insurance coverage proposal.
Gregarious, and always smiling, Ray is the type of employee who makes any company proud, and customer happy.

Worse customer service I have ever received. Elizabeth who works there is horriable, so rude, un helpful, she should not work with people!!! Never coming back

If you need to use a travel agent through AAA be aware that the San Ramon travel agent (Cheryline Donesa) did not check the seating plan of the planes and you might wind up on a 5– 6.5 hour flight across the US that do not recline on a red eye both ways. Always pull up
for the plane and double check yourself before you pay. It is extremely difficult to change your seats afterwards on Virgin America. They want $ 159 per seat to upgrade to business class which was only available 24 hours before the flight or end up with middle seats not in the same row if you are traveling as a pair ($ 30 per seat charge) and if you are lucky you will be able to change your seat at the counter (hopefully for free).

Terrible Customer service for DMV service! Rep. Monica could not help me! I definitely will not return to this Location, even though it is close to home. Will go into details later on another Review. So pissed off, that I just had to quickly mentioned this. Really bad service when it’s first thing in morning at 9am. And to add, 1 Rep. with a line for DMV. What a «Great» way to start my day!

I bought a used car and needed a title transfer. I was stressed. The help that Luz gave me made the ordeal sooo easy and gave me peace of mind.
Luz Del Rio is very knowledgeable, thorough and friendly — a real plus for AAA !!
Celeste O’del also
Sally

What an awesome alternative to the DMV. The cost of the yearly membership is worth it considering the time saved if you had to wait at the DMV. I found this location great. I waited in line for a few moments but was seen in a timely manner. Mariah my attendant was fun, personable and made my experience the best. I will definitely conduct my business over here.

This review is for Tony Wong. Tony went above and beyond to take the time to thoroughly explain everything on insurance. I am buying my first home by myself and was a bit clueless as far as how home insurance works. Tony stayed even after the clock to make phone calls and make sure I was protected before I closed escrow. Tony is friendly and will answer any question with great detail!

Pam Williams was extremely helpful adding my daughter to my AAA account. She was friendly, fast and efficient — all with a SMILE! Thanks Pam, you made my visit pleasant and productive.

After 39 years, I’ll be cancelling my road service. They took a total of 3 hours to get a tow truck to downtown Alamo. My husband was stranded 35 miles from home, and unable to get to work. When I called, they told me the service, contrary to my instructions, had sent the wrong kind of truck out the first time, and I would have to wait another 90 minutes. The supervisor said there was nothing he could do about it, except I could file a complaint if I wished. I did. Their supervisor holds no sway whatsoever over the tow services they contract with. So I see no reason to have AAA involved with the process. Since «I’m on my own,» I’ll simply call a tow truck when I need one, and save the yearly premium.
I don’t carry AAA to come out when it’s convenient, I pay them for service. And I didn’t get it. Neither did I get a reasonable explanation for their dereliction.
No more. I’m sick to death of paying for services that I don’t receive, and even sicker of companies that don’t give a damn about their customers.

I have been a member of AAA for 10 years and in all the time I have had my membership I have had nothing but great things to say… In the past several months I have needed their DMV services a few times. Each time I have gone to the San Ramon location, which is closest to my job and most convenient for me. Each time I have been serviced by the same woman. The rudest least helpful customer service representative I have ever had the displeasure of interacting with. I want to go on record, not only is she awful but the general attitude of the entire staff at this location is anything but friendly, with the exception of one ray of sunshine, Pam. And to tell you the truth I have even witnessed the other representatives behaving rudely toward her.
Please understand I get that people have a bad day and I can over look poor customer service on an occasion but this has been three different times and each time I have been mistreated in this location.
My recommendation, use a different AAA. And yes the service has been so bad I plan to contact their corporate office and make a formal complaint.

Rating an insurance company is sort of like rating a starting pitcher. You are only as good as your last experience. So, why does AAA get four stars? Because of their DMV services. I’ve used this branch several times. They can handle a few things beyond the run of the mill registration renewals. I bought a car off a family member with personalized plates and they were able to transfer everything over to me without a hassle. The pure time savings of not having to go to the DMV is worth the membership fee. Plus, it was easy to add the new car to my policy since I was already in the branch.
Good job guys. Will I be back? Sure, at least once a year for each vehicle I own.